Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coffee is incredible, you can pick and choose what you want, when you want it. Outstanding. Only problem is my tastes have upped a few notches.”

Helpful Report

Posted 6 years ago

Hi Lewis, we're thrilled to hear that you're loving the coffee and the service! It's fantastic that you've really gotten into your coffee-tasting too. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“Great coffee and very quick delivery. Wish they still included the coffee info cards with their coffees though, they were quite interesting.”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! However we're really sorry about the absence of the coffee cards - we haven't stopped including these as standard, but we have had some supply issues as of late that we're working hard to prevent going forward. We'd love to get any replacement/missing cards sent out to you to complete your collection so please email us about this at ahoy@pactcoffee.com! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Amazing service. Outstanding coffee”

Helpful Report

Posted 6 years ago

Hi Laura, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Tried to claim my coffee gift from Pact that my son treated me to at Christmas. You are saying it is invalid?”

Helpful Report

Posted 6 years ago

Hi Frank, we're sorry to hear about this - please send us a message at ahoy@pactcoffee.com so that we can help you to claim your gift and get started with Pact!

Posted 6 years ago

“They send me lots of coffee, it's very good.”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Taste was very strong”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Delicious coffee & tea - delivered super speedy!”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee, the range of teas and the service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I felt so worm and ready for my sleep”

Helpful Report

Posted 6 years ago

“I initially mocked my husband for obtaining yet another subscription - but was very quickly won over by the quality and general deliciousness of the coffee as well as the efficient service. The only problem is that it has ruined supermarket coffee for me as this is miles above anything I used to buy.”

Helpful Report

Posted 6 years ago

Hi Bec, we're thrilled to hear that you're loving the coffee and the service! We hope to keep you freshly caffeinated for a while yet (or at least until we can get Pact on the shelves!). Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“good very good”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I've just order my first two packs of coffee (wholebean) and a V60 coffee filter. Such great quality coffee and great taste from my first few cups. If I keep up the amount I'm drinking, I'll need to up my order! Excellent customer service to match - I e-mailed an received same-day responses. Wonderful less than a month in, I highly recommend.”

Helpful Report

Posted 6 years ago

Hi Becky, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact, and happy brewing!

Posted 6 years ago

“We've been having Pact coffee delivered to our door for a year or so. Never a bad cup, and sometimes some brilliant cups ! There is sufficient range to cater for most tastes. We actually quite enjoy the slight variation of the same bean with a different roaster - it would be great to feed that back sometimes :-)”

Helpful Report

Posted 6 years ago

Hi Malc, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, as well as the range of different coffees available. Currently we roast all of our coffee ourselves, but we will be sure to keep you in the loop if there are any developments on this front! Pop us an email at ahoy@pactcoffee.com with any feedback for improving our service. Thanks for being a part of Pact!

Posted 6 years ago

“great product”

Helpful Report

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Nice I love coffee”

Helpful Report

Posted 6 years ago

Hi Jared, we're thrilled to hear that you're loving the coffee and the service! If there's anything that we can help you with, please don't hestitate to get in touch with the Customer Champions team at ahoy@pactcoffee.com. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“Excellent and fresh coffee delivered to my home when I need one. Highly recommend.”

Helpful Report

Posted 6 years ago

Hi Arturs, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Constant Quality Coffee! Excellent Customer Service!”

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Posted 6 years ago

Hi Dave, thanks for your review! We're thrilled to hear that you're loving the coffee and the service - we wouldn't be here without you. Thanks for being a part of Pact!

Posted 6 years ago

“I love it. except For the chocolate ones. I love any other kind. Stephen.”

Helpful Report

Posted 6 years ago

Hi Stephen, we're thrilled to hear that you're loving the coffee and the service! It sounds like you have been able to try a range of coffees from our range - check out the 'Ratings' page and 'dislike' chocolatey coffees there, and we won't send you those again. Otherwise do get in touch at ahoy@pactcoffee.com if we can help to sort this for you. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“Goood cofffy”

Helpful Report

Posted 6 years ago

Hi Maciek, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“Amazing customer service and great coffee!”

Helpful Report

Posted 6 years ago

Hi Hamza, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Great coffee, quick delivery, and helpful the few times i needed to contact them. Recommended!”

Helpful Report

Posted 6 years ago

Hi Mark, we're thrilled to hear that you're loving the coffee and the service! We're always here to lend a hand with your coffee deliveries. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews