Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first delivery was not all that good. weak and not much taste, It was "UBUMWE" Today I received my second delivery of your coffee beans, had just one cup so far, far more pronounced taste, hope that I will enjoy this BANDEIRA BRANCA,”

Helpful Report

Posted 4 years ago

Hi Graham, thank you for leaving a review although sorry to hear you didn't like the first coffee. I hope that you are finding things have improved but if not drop us a line at ahoy@pactcoffee.com :)

Posted 4 years ago

“I just love it!!! Only thing I would advise is to send instructions with the first delivery!”

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Posted 4 years ago

“I discovered Pact Coffee on social media during "lockdown". Having tried the introductory House coffee offer, I was really impressed with the grind for my AeroPress. I'm now on my second "plan", House and Select 😃 From my experience delivery is almost immediate ... Order on day 1, beans roasted on day 2, coffee arrives with me on day 3. Would highly recommend. Get £5 off with my code GEORGE-DEB029”

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Posted 4 years ago

“Very good service and lovely coffee”

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Posted 4 years ago

“Quality coffee with a great taste.”

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Posted 4 years ago

“Love the coffee fantastic consistent service.”

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Posted 4 years ago

“The coffee is very nice just a shame it is so expensive”

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Posted 4 years ago

“I’ve only just received my second bag of coffee but so far very pleased with my subscription. In particular I like the ethics of their trading and the fun of trying new coffees as the supermarket selection is very ‘same’.”

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Posted 4 years ago

“Absolutely brilliant. Coffee is of great quality, the delivery has always been prompt, and I find Pact very easy to work with. Particularly, the ability to switch coffee prior to delivery is an excellent feature. In general, knowing that my money is going to a company that supports the actual growers, and that seems to genuinely care about issues such as sustainability & fair trade, is an immense positive. I appreciate that Pact takes the time and effort to provide information about every aspect of the coffee I buy.”

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Posted 4 years ago

“The coffees are great (have tried two regular fine grind and they were both awesome). The customer services are great, making sure we are satisfied, and the information around the source of coffee is abundant. The price is reasonable for the amount and quality.”

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Posted 4 years ago

“I only ever used to drink one kind of coffee but I thought I would give pact a go. I love the coffees I am on my second delivery and both coffees are really nice can't wait to see what one I get next time. Delivery was very quick and was delivered is a good sealed packaging. Loving pact coffee 😍”

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Posted 4 years ago

“Great service, super easy to use webshop and great coffee of course! That's the kind of perfect experience I'm looking for.”

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Posted 4 years ago

“Pact coffee beans are always fresh especially in micro lot, (excellent taste!) I have created a coffee plan to start every morning!”

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Posted 4 years ago

“Simply the best decaf I’ve had in forever ❤️”

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Posted 4 years ago

“Great coffee. Perfect for working from home during lockdown.”

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Posted 4 years ago

“Excellent coffee. I am currently drinking the Brasilian medium dark espresso Nossa Senhora Da Guia - and it is truly delicious! The highlight of my morning lockdown routine”

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Posted 4 years ago

“Unfortunately first bag was poor quality and no taste. the customer service is fantastic and looked to send me a replacement bag to try for free. Expectations were high due to poor quality of last bag, slightly more taste but not strong and no Aroma. Unfortunately will not be continuing with Pact coffee”

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Posted 4 years ago

“We’ve tried Lavazza (good), Tesco’s finest (ok I guess), Aldi special (won’t make that mistake again) and various other blends and single sources. The best coffee I’ve ever got out of my aging percolator/espresso maker is definitely the house blend from these guys. Smooth and very tasty. We’ve been back already and will be coming back again.”

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Posted 4 years ago

“The Brazilian coffee beans were too mild and chocolatey for my taste. When I made the brew stronger the taste was good and more to my liking. Beans arrived safely and on time.”

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Posted 4 years ago

“Love the smell of fresh grounded coffee and the smooth texture no grittiness nor bitter after taste, cheap reliable source of coffee great quality and delivery service I have recommended you to my niece as her boss brought her a professional coffee machine maker for her birthday ,she had a problem finding the beans so I did send over the link to your website for her to view ,since there's no whittards stores and very few shops that sells grounded or bean variations it's quite hard to come by coffee products unless online your utterly given people a new lease of buying coffee online .”

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Posted 4 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews