Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only started using Pact as wanted to use fresh coffee for Nespresso machine we just bought at work. Taste is amazing. Look forward to more flavours and tasting notes. 100% recommend.”

Helpful Report

Posted 5 years ago

“Firstly, I found the website really simple and easy to use, it was really easy to set up the subscription. The coffee came super quick, I made my first cup and thought ‘I’ll just try it without milk first’ then ended up drinking the whole cup black, and I NEVER drink black coffee. There was no bitterness or massive acidity to the coffee, it was just full of flavour and amazing. I can’t recomend Pact enough and looking forward to my next bag coming!”

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Posted 5 years ago

“This is the first time I've tried Pact coffee. It was recommended by a friend. My husband and I are delighted with it. We love the freshness of it and the subtle hints of different flavours. Would definitely recommend giving it a try.”

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Posted 5 years ago

“So far so good, love my coffe, love the way to try lots of great new coffee types!”

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Posted 5 years ago

“I thought Pact was going to be a bit of a gimmick, but having seen how easy it is to adjust delivery frequency (and most importantly being able to unsubscribe without having to call between the hours of 23:11 and 23:12 every third Tuesday like similar companies) I thought I'd give it a go. Glad I did! The Bella Vista espresso is bright and delicious; I'll definitely keep my subscription as a coffee treat.”

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Posted 5 years ago

“Really nice decaf coffee, very tasty and will definitely order again.”

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Posted 5 years ago

“All is excellent, I love it”

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Posted 5 years ago

“Really happy with the customer service and the company in general. The coffee was nice however not out of this world.”

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Posted 5 years ago

“Fabulous coffee! Great price, super service, fast delivery and excellent ethics. Can’t say fairer than that. Highly recommended!”

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Posted 5 years ago

“Amazing-tasting coffee, beautifully ground, and with lovely information about the coffee's origins. Love it!”

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Posted 5 years ago

“Super tasty, super speedy and super easy!”

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Posted 5 years ago

“A little bit more than I would like to pay, but I was happy enough with my first bag of coffee that I'm getting a second :-) Prompt delivery, excellent coffee, and a god resealable bag to keep it in!”

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Posted 5 years ago

“Didn’t like the format of the website, I just wanted to pick a coffe and try it without getting a subscription.”

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Posted 5 years ago

Hi, we’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. You are able to purchase one off bags of coffee via our Pact online shop without subscribing, and if you'd like any assistance with this, please feel free to contact us over at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review!

Posted 5 years ago

“Been getting a constant stream of great coffee, the flexibility of the plan is really useful as when I'm getting low I can just re-order and get coffee to arrive the next day! I haven't gone a day without a delicious cup of coffee yet.”

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Posted 5 years ago

“Coffee arrived quick and was very fresh. Excellent service overall”

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Posted 5 years ago

“Orders come quickly; the coffee is easy to use and tastes fantastic; it’s a responsible business that I can happily buy from.”

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Posted 5 years ago

“Great coffee, friendly customer service, what's not to love!?”

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Posted 5 years ago

“Best cup of coffee I have made for myself in years :) I love the taste and the texture. I am not usually fussy about my coffee but after buying from Pact I can no longer go back to the supermarket (or even Starbucks) coffees.”

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Posted 5 years ago

“At first I wasn't a fan of the house coffee, but the next time I tried making the it, I just added a little more to make it stronger and then it was to my taste. Cool concept of getting coffee to your door - but a little pricey for what it is. I wont be getting it as regularly as I initially thought, but maybe as a treat once in a while.”

Helpful Report

Posted 5 years ago

“From the moment my daughter bought me a gift of Pact Coffee membership I haven’t looked back. I love it. A star service and the quality is amazing. No more bitter beans... smooth and rounded. I’ve not yet had a coffee from Pact that I haven’t liked. My preference is chocolate undertones but I’ve enjoyed fruity and honey too. Love it!”

Helpful Report

Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews