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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew W
Verified Buyer
“Excellent Coffee, great service!”
Helpful Report
Posted 5 years ago
Beatrice T
Verified Buyer
“Super easy delivery, fantastic customer service and (most importantly) EXCEPTIONAL coffee. I would definitely recommend you give Pact Coffee a try!”
Helpful Report
Posted 5 years ago
Connor K
Verified Buyer
“Very good! I swapped the expensive Chelsea coffee with this at work and no one noticed a thing. Everyone loved it”
Helpful Report
Posted 5 years ago
Thye W
Verified Buyer
“Company and service is great, was not sure about the coffee.. I've only tried one coffee so far (Asomuprisma) but wasn't impressed with it using the v60 drip method but tried it in the espresso machine (not the correct grind) and it tasted so much better. My coffee normally is from Dusty Ape and as soon as you open the delivery you are greeted by a delicious relaxing aroma, I didn't get this when I opened the packet, the good news is it tasted ok.”
Helpful Report
Posted 5 years ago
Hi Thye, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that your first coffee wasn't as great as it could be - we would hope that you get on with every coffee we send and certainly wouldn't want to trip up on the first order! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Kerin I
Verified Buyer
“Coffee is very fresh and I love the V60 system as it means it gives me the convenience of making one cup of fresh coffee at a time”
Helpful Report
Posted 5 years ago
Edward S
Verified Buyer
“Great variety and delivered just when it's needed.”
Helpful Report
Posted 5 years ago
Arani M
Verified Buyer
“Lovely coffee!!!”
Helpful Report
Posted 5 years ago
Frank H
Verified Buyer
“After a logistical hiccup, I received my first pack of coffee last week. The coffee tastes really good. It's my little daily treat in the office. I also like the ethos of the company.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It's just the most delicious coffee my taste buds have ever encountered. What more is there to say😀.”
Helpful Report
Posted 5 years ago
Abby P
Verified Buyer
“Really good coffee, great flavour with an easy to use filter that fits onto all of my mugs. Really impressed.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It was given to me as present. The coffee is very tasty and a better blend than I have been buying. The concept is very good. The customer service is very prompt and helpful. The only problem I have had is the website which has very faint print at different stages and is difficult to read.”
Helpful Report
Posted 5 years ago
Hi there, we're thrilled to hear that you're loving the coffee and our service! Sorry to hear that the text isn't easy to read - we are hoping to renovate parts of our website in future, so we will flag this with our UX team for improvements. Thank you for letting us know! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Adam S
Verified Buyer
“Easy to use website. Fast delivery. The house coffee is great tasting, really smooth. Great flavours. I use whole bean it's perfect every time.”
Helpful Report
Posted 5 years ago
Manoj B
Verified Buyer
“Really enjoy the coffee from pact. We were given this as a gift and have continued ordering. I think some feedback on which coffees we enjoy to tailor the experience from a customer experience would be good but for now the best that we can get.”
Helpful Report
Posted 5 years ago
Hi Manoj, we're thrilled to hear that you're loving the coffee and our service! You can tell us which coffees you enjoy in the 'Ratings' part of your account. You can also amend any part of your order by logging in to your account to see your Plan. But if you have any other feedback, please let us know! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Daniel M
Verified Buyer
“I like the whole ethos of the company very much - which is why I'm a customer. One confusing thing I've found is whether on each delivery of coffee I get the exact same one as last time. As a new customer I signed up to the house blend, assuming it was just going to be one blend every time. I've since had emails asking what I think of the one Ive been sent and that will help you know what to send me next time - will I get the same next time or by giving this feedback does it infer I get a different kind each time? This isn't an issue, in fact I prefer getting different kinds to try. But just something that's confused me.”
Helpful Report
Posted 5 years ago
Hi Daniel, we're thrilled to hear that you're loving the coffee and our service! Sorry about the confusion regarding your order - if you are on the House Plan you will receive the same blend of coffee each time. It sounds like our welcome emails aren't as fine-tuned as they could be! Thank you for flagging this, we will check this with our marketing team. That said if you do want a different coffee each time, you can choose this by switching to the Select Plan in your account! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Liam M
Verified Buyer
“Superb coffee at a fair price, Pact Coffee delivered on all it's promises. The product itself was fantastic, tasting every bit as good as the description. The customer engagement is great, with relevant and exciting offers and communication... I love Pact Coffee”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Brilliant service, and really good quality coffee. Couldn't be more pleased :)”
Helpful Report
Posted 5 years ago
Richard M
Verified Buyer
“Great coffee Very expensive Don’t always get what you ordered Customer service very poor don’t return e mail compliants A good idea poorly executed Shame really as I really wanted to give 10/10 but has fallen very short of expectations”
Helpful Report
Posted 5 years ago
Hi Richard, thank you for your review of Pact Coffee. We're really sorry that you didn't get the 10/10 experience that we would have liked you to have! We have followed up over the phone but in future for any queries please don't hesitate to contact us on ahoy@pactcoffee.com so that we can help with any issues. Thanks again for your message.
Posted 5 years ago
Denise S
Verified Buyer
“I love the taste! You absolutely can’t tell it’s decaf! I look forward to drinking coffee now. :-)”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Only recently started enjoying coffee but this is lovely! I've let friends, who are coffee fans, try it and they say it could be sold in a lovely coffee shop!”
Helpful Report
Posted 5 years ago
Alex L
Verified Buyer
“Very nice tasting coffee, smells great too!”
Helpful Report
Posted 5 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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