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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

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Anonymous
Verified Buyer
“I have recently tried a coffee made by a women cooperative and on top of being happy to support such a great undertaking, I must say the coffee is brilliant! I usually put sugar in my coffee, but in this one I don't - the coffee is great! Having said that, I would be curious to see how the money I pay for coffee is divided. I understand the producer is paid a fair price - but does this make for all the difference in price between this and other coffees? Anyway, good luck with the business and keep the good quality and choices!”
Helpful Report
Posted 5 years ago
Robina R
Verified Buyer
“Great coffee,good variety of coffees,fast delivery,some coffees are a little bit expensive but I suppose you get what you pay for.The micro lot coffees are the best I’ve tasted but a little expensive.”
Helpful Report
Posted 5 years ago
Hi Robina, we're thrilled to hear that you're loving the coffee and our service! We're very proud of the Micro-Lots we source so it's great to hear that they're hitting the spot! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Kevin M
Verified Reviewer
“Puts me in reach of the world's best coffee”
Helpful Report
Posted 5 years ago
Stuart D
Verified Buyer
“Pact coffee rules!!!! Love you so much. Well, I love your coffee. :D Looking forward to my next flavour.”
Helpful Report
Posted 5 years ago
Mihir V
Verified Buyer
“Great coffee blend.. And a very convenient service. Highly recommend!”
Helpful Report
Posted 5 years ago
Benjamin W
Verified Buyer
“Amazing coffee”
Helpful Report
Posted 5 years ago
Jacob T
Verified Buyer
“Very easy to use, short descriptions and symbols describing each coffee which simplifies choosing which to buy. Constantly changing too. Very happy so far.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Really light and fruity coffee and comes through the letterbox!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Well-thought concept. Love how I have an impact on the local coffee producers' life, by just enjoying a tasty coffee. However, I would really appreciate if they can send small samples of the different types of coffees so that I'll be buying the one that I like the most-it's a shame that it comes in a big bag and I have to finish it even when I don't really like the taste”
Helpful Report
Posted 5 years ago
Hi there, thanks very much for your review and feedback! Unfortunately we are only able to offer 250g bags as part of recurring plans for now but your feedback will definitely help us to improve our service for the future! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Matt W
Verified Buyer
“Only area I would raise is it would be nice to have a choice in the amount of coffee you could receive i.e. 250g/500g/1kg etc. However I get that this might need additional payment plans tiers. Overall excellent coffee, keep it coming.”
Helpful Report
Posted 5 years ago
Hi Matt, we're thrilled to hear that you're loving the coffee and our service! Thanks for your feedback regarding different bag sizes, who knows what the future will bring!. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Karina D
Verified Buyer
“The flavour of the pods is great, however they can sometimes be overfilled meaning they are very slow to work in the Nespresso machines, other than that I have no problems! :)”
Helpful Report
Posted 5 years ago
Hi Karina, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if you'd like to speak to our CS team regarding our pods please let us know at ahoy@pactcoffee.com or give us a call on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Charlotte B
Verified Buyer
“Love this coffee!!! Was recommended by a friend I'm cutting down on caffinee so I wanted a good blend to have to help with this...that perfect morning brew... And this is it xx”
Helpful Report
Posted 5 years ago
Phil T
Verified Buyer
“What can I say other then fantastic. Both the coffees tyoes that I have on my subscription are wonderful, I can't say enough about the micro lot other then some of the best coffee I've drank. The service is also great from the website, costumer service to the delivery. Floorless process and I would highly recommend PACT coffee to anyone”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“tbh, I do not think that the price is really justified by the quality of the product. I understand ethical implications, and how this may effect pricing, but the product itself does not seem any better than that I might get elsewhere.”
Helpful Report
Posted 5 years ago
Hi there! Thank you for your review of Pact Coffee. We're sorry to hear that you're not keen on the price and that this doesn't leave you feeling 5 stars out of 5. The cost we charge for our coffee reflects not just the swift postage service and the higher quality of our speciality coffee, but also the higher wages and support we are giving to our growers at origin, to help them live better lives. We hope to make ethical and great quality coffee the norm, but we understand that the price point isn't for everybody. Thank you again for taking the time to leave a review, and have a wonderful rest of your day.
Posted 5 years ago
Stephen J
Verified Buyer
“Making the first order and setting up a subscription was simple. The coffee beans arrived the next day and tasted really fresh. Just the right strength with no bitterness in the aftertaste. Will definitely continue to buy from Pact Coffee.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“We've really enjoyed getting to try a different coffee each time and so far every delivery has been a great quality and flavour.”
Helpful Report
Posted 5 years ago
EunYoung J
Verified Buyer
“Coffee is nice and the free dripper is also great.”
Helpful Report
Posted 5 years ago
Hayden D
Verified Buyer
“A great selection of coffee delivered when I need it and tailored to what I like and what I don't. The flexibility of deliveries is fantastic and the option to skip a delivery is useful for when I haven't managed to finish the last delivery.”
Helpful Report
Posted 5 years ago
Oda R
Verified Buyer
“Best coffee I've tasted.”
Helpful Report
Posted 5 years ago
Sebastian C
Verified Buyer
“The coffee is fantastic - really full flavour throughout the bags, and very good value for money. I have the £7.95 bags, and have changed the amount I receive them twice. So flexible. Plus no contract. Would highly recommend!”
Helpful Report
Posted 5 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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