Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It arrived very quickly which was great. I found it a bit bitter, but I guess it's just a matter of taste.”

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Posted 4 years ago

“Super easy to use website. Great coffee. Excellent customer service.”

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Posted 4 years ago

“Thank you so much for the excellent coffee. It arrived SO quickly and as always it's excellent quality. You've allowed me to still drink the coffee of my favourite ever coffee shop from home during this difficult time. Thanks so much!”

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Posted 4 years ago

“Lovely coffee and decent value. I love that you can have your next delivery ASAP and that you can change the frequency of your coffee orders. I wish the bags were a little bit cheaper, but that's just because they are slightly on the pricey side for me. However I understand why they are priced the way they are and the coffee is truly delicious. I also wish all the coffee bags came with a coffee tasting guide. My first bag did, but subsequent bags haven't.”

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Posted 4 years ago

“Nothing great... And very variable in quality.”

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Posted 4 years ago

“Great coffee, great service - very happy customer!”

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Posted 4 years ago

“I ran out of coffee on Tuesday expecting it to arrive on wednesday but still hasn't arrived. It is now Friday.”

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Posted 4 years ago

“Always enjoy Pact. Great coffee with a great team behind it. Customer service is great, delivery and app are excellent. Love the variety and the quality. Have put a lot of friends on to it and they are blown away by the difference. Thank you”

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Posted 4 years ago

“Been a customer for many years now and coffee is ALWAYS excellent, esp. the limited edition roasts - a real treat! Great flexibility with coffee plans; cheerful, colourful website that's user-friendly. Staff always super-friendly & helpful when contacted. Love PACT Coffee!”

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Posted 4 years ago

“So I haven't used Pact for a while. I log on, put something in my basket and go to pay. Old CARD has expired, so I try and update it. The site tells me "Card is already used by a Customer", well I typed in my details carefully, so perhaps that is me? But that is not the card that is displayed? So I have the red warning message (above), but doesn't allow me to proceed, or play the game of typing in my card details several times over and going mad. No wonder you lose customers when a simple wham-bam-transaction goes wrong and gets all complicated ... I just wanted to buy some coffee. Simple - buy coffee, put in basket, go to pay. Can you please get a systemt that works please?”

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Posted 4 years ago

Hi Ant, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that issue with your card- it could possibly be that you signed up before under a previous email, and to prevent fraudulent transactions for our customers, we don't allow two accounts to have the same card! If you would like to contact us to resolve this please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“So far the 3 coffees I have tried have been very nice indeed. Delivery is neat and regular as per my plan. Love pact office”

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Posted 4 years ago

Hi Grant, thanks for the great feedback and for your custom!

Posted 4 years ago

“Amazing coffee, I love that it comes with a booklet to show you where it comes form. Great work!”

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Posted 4 years ago

“Great service and lovely coffee!”

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Posted 4 years ago

“I love the service and the idea but i don't really like the coffee i tried so far :(.”

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Posted 4 years ago

“Excellent quality and taste, well packaged, easy delivery options and good choices, different tastes.”

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Posted 4 years ago

“Love the coffee and also the clever website, where it helps you to chose the best coffee and frequency of delivery to have”

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Posted 4 years ago

“Moved over from Coffee Factory because their new packaging is crap. Really impressed that I can call up and speak to someone on the phone to place my order. Love the idea of limited edition coffee Over all, love the service!”

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Posted 4 years ago

“Love the coffees I’ve had so far. A spoon for the coffee would be useful as a guide to the amount of coffee recommended”

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Posted 4 years ago

“Great coffee, very flexible plans at a great price.”

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Posted 4 years ago

“Hi, I’m only on month 2 of my plan and so it’s all very new. I did ask a question about coffee choices and Miranda was very helpful. If I want to try a couple of coffees that Miranda suggested and that I’m guessing, won’t necessarily be part of the my plan, can I change my plan? Can I just order what coffee when I want and not have a plan? Thanks”

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Posted 4 years ago

Hi Richard, we're thrilled to hear that you're loving the coffee and our service! I will pass on your message to Miranda. You can always easily change your plan via the 'your coffee plans' page on your account. Here, you can also amend the next coffee you are receiving. You have complete control and flexibility over what you receive. Alternatively, you can do one off purchases from our Pact shop- if the coffee you want isn't available on your plan and you did't want to change it. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews