Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great coffee delivered quickly”

Helpful Report

Posted 7 years ago

Hi Christopher, we're thrilled to hear you're loving the coffee and the service! Happy brewing!

Posted 7 years ago

“My decaf coffee is quite simply superb. It arrives so promptly. It is a Christmas present from my son and daughter in law. What a fantastic present - Christmas every month or whenever I run out. Website very easy to use and emails useful.”

Helpful Report

Posted 7 years ago

Hi Valerie, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, as well as the website. Happy brewing!

Posted 7 years ago

“Love Pact coffee! Delicious coffee delivered straight to my door!”

Helpful Report

Posted 7 years ago

Hi Amy, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Gorgeous coffee delivered right to my door! Easy to make changes my order”

Helpful Report

Posted 7 years ago

Hi Amy, thanks for your review! We're so glad to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Because I am a caffeine dependant lifeform and you guys deliver it to my house each week.”

Helpful Report

Posted 7 years ago

Hi Dominic, we're happy to hear you're loving the coffee and the service! Coffee directly to your doorstep is what we're here for! Thanks for being a part of Pact.

Posted 7 years ago

“Fantastic quality coffee, really freshly roasted at a great price and with consideration for farmers and the environment”

Helpful Report

Posted 7 years ago

Hi Gareth, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“I have loved trying different beans each week. I love that you pay above fair trade prices to help the farmers become sustainable. I also love that your coffee arrives through my letterbox and that I am able to rearrange delivery and even stop delivery for a week while on holiday. Bonnie”

Helpful Report

Posted 7 years ago

Hi Bonnie, thanks for your review! We're thrilled to hear that you're loving the coffee and the flexibility of the service. Thanks for being a part of Pact!

Posted 7 years ago

“I had three different delivery schedules so I was prepared to give Pact a chance. However, I found most of the coffees a little weak (even the dark roasts) and lacking in the depth of flavour beautifully expounded in the accompanying cards. Over priced too. Stick to own label from Booths or Waitrose and you'll have better coffee and be better off.”

Helpful Report

Posted 7 years ago

Hi Mark, thanks for your review. Sorry to hear that you didn't get on with our coffee! If you ever receive a coffee from us that you didn't enjoy, just get in touch with the Customer Champions team at ahoy@pactcoffee.com for a replacement bag, or brewing advice to help you get the best out of your brew and enjoy our speciality coffee at its finest. Thanks for giving us a go!

Posted 7 years ago

“Outstanding coffee. Flexible- can chose frequency and can change grind and can change coffee option.”

Helpful Report

Posted 7 years ago

Hi Clair, thanks for your review! We're thrilled to hear you're loving the coffee and the service - making coffee deliveries easy for you is what we're here for! Happy brewing!

Posted 7 years ago

“Good by bitter coffee hello Pact Coffee a different taste mild and aromatic x”

Helpful Report

Posted 7 years ago

Hi Eirion, thanks for your review! We're thrilled to hear you're enjoying our coffee and our service. Thanks for being a part of Pact. Happy brewing!

Posted 7 years ago

“My husband has motor neurone disease which is terminal, however he is always brave. He loves coffee and we gladly pay a little extra to buy good coffee for him every day Best wishes to you and many thanks for your excellent service”

Helpful Report

Posted 7 years ago

Hi Kate, thanks for your review. We're so happy to hear that we can bring that excellent coffee to you conveniently, and that you're enjoying the coffee and service. Happy brewing!

Posted 7 years ago

“Made me more aware of subtleties of coffee tastes”

Helpful Report

Posted 7 years ago

Hi Alex, thanks for your review. We're thrilled to hear you're enjoying the coffee and joining us on this coffee journey! Get in touch at ahoy@pactcoffee.com if there's anything we can help you with. Happy brewing!

Posted 7 years ago

“It's really good coffee and very convenient being delivered.”

Helpful Report

Posted 7 years ago

Hi Karen, thanks for your review. We're so happy to hear you're loving the coffee and the service! Happy brewing!

Posted 7 years ago

“They coffee tastes amazing, the delivery is quick following an order, I'm reminded in plenty of time that an order is due for dispatch which allows me an opportunity to choose a different coffee if I wish.”

Helpful Report

Posted 7 years ago

Hi Sarah, we're thrilled to hear that you're loving the coffee and the service! Flexibility and convenience is the name of the game! Happy brewing!

Posted 7 years ago

“Pact coffee is a brilliant concept with great, friendly service. It is my reward from family for when I have been nice. So I try to be especially nice to earn another round of Pact surprises.”

Helpful Report

Posted 7 years ago

Hi Peter, thanks for your review! We're thrilled to hear you're enjoying our coffee and service, and that we can give you that moment of coffee happiness. Happy brewing!

Posted 7 years ago

“Great coffees fast delivery. Easy to use website”

Helpful Report

Posted 7 years ago

Hi Oliver, thanks for your review! We're thrilled to hear you're enjoying our coffee and service. Happy brewing!

Posted 7 years ago

“Very good customer service, amazingly designed website and most importantly tasty coffee!”

Helpful Report

Posted 7 years ago

Hi Martin, thanks for your review! We're thrilled to hear you're enjoying our coffee and service. Happy brewing!

Posted 7 years ago

“Great coffee, great choice, great efficient service.”

Helpful Report

Posted 7 years ago

Hi Ben, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Very delicious coffee. I love the taste and i love that you guys send us regularly and i dont need to worry about to order every month. The only negative is that i order a pods coffee for my nespesro machien and sometimes it doesn't wanna cut it off the pods and comes just water. In case i have monthly at least 5 pods wasted.”

Helpful Report

Posted 7 years ago

Hi Victoria, we're thrilled to hear you're loving the coffee and the service! Sorry to hear about the pods not working. If you haven't done so already, please get in touch with the Customer Champions team at ahoy@pactcoffee.com so we can help with this issue. We'd always want you to get perfect quality deliveries every time. Happy brewing!

Posted 7 years ago

“From day one I realised Pact was going to be a different experience, and so it has proved. The top brass calling me by my first name and expecting me to do the same thing. Explaining how they intended to make the company better than others and how I would be involved. I'm a member of a family of coffee drinkers. I have a personal shopper recommending some of the best coffees in the world. I wish nothing but good fortune to all at Pact and Thank You 😊 All.”

Helpful Report

Posted 7 years ago

Hi Ian, thanks for your review! We're thrilled to hear you're loving the service and the coffee. Thanks for being a part of Pact, and happy brewing!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews