Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient online coffee brewing company, delivers on time, top products”

Helpful Report

Posted 2 years ago

Hi Mau, Thanks so much for your kind words! We're really glad you're loving the coffee and the delivery, we always aim to get your coffee from our roastery to your door as soon as we can for the perfect cup. We've got plenty of exciting things heading your way soon so do keep an eye out! Thanks again for your review!

Posted 2 years ago

“A great quality and experience!”

Helpful Report

Posted 2 years ago

Hi Marcell, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review and for being a part of pact, you've helped make us who we are today.

Posted 2 years ago

“Not to my taste, not strong enough for me”

Helpful Report

Posted 2 years ago

Hi Marie, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not enjoying our coffees at the moment. We do take the taste and strength of our coffee very seriously, so hopefully we can resolve this for you soon! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

“I love this coffee so much. It’s so smooth and silky, no funny after taste like you can get with some coffee. It’s simply delicious”

Helpful Report

Posted 2 years ago

“I love the freshness and selection of coffees on offer as well as their business model and how they support the growers. Super easy to change delivery dates too. I highly recommend Pact and have told many coffee loving friends about it”

Helpful Report

Posted 2 years ago

“I like it because I am only supposed to have one coffee but with pact I can have as many”

Helpful Report

Posted 2 years ago

Hi Edith, we're thrilled to hear that you're loving the coffee and the variety here at Pact. We're always rotating our menu so you can have something new and exciting for your next cup! Thanks so much for your review!

Posted 2 years ago

“I really enjoyed it, very different taste to other coffee's I've tried, really fruity but not sweet, something nearly woody about it! It's a robust coffee with a lovely smooth colour. 4 stars as I don't have a comparison in this league yet!”

Helpful Report

Posted 2 years ago

Hi Emily, we're thrilled to hear that you're loving the coffee and thank you for your kind words! Hopefully, we'll still come out on top for you when compared to other coffees in the future. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“I love pact coffee drink it every morning”

Helpful Report

Posted 2 years ago

Hi there, Thanks a lot for leaving a review! We're super grateful and happy to be with you every morning - we can't wait for you to see all our new rotating coffees! Have a lovely day!

Posted 2 years ago

“Lovely coffee great quality and value.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for leaving a review! We're thrilled to see you enjoy our coffee and can't wait for you to try our new upcoming ones! Have a lovely day!

Posted 2 years ago

“Im new to Pact Coffee so I have not yet tried a broad range of coffees. The organization has been very efficient and professional. The initial offer kit has changed my '11-O'clock' coffee experience. the first coffee Zaroca was quite mild for a Dark roast. adjusting measure to cup size helped.”

Helpful Report

Posted 2 years ago

Hello Colin, Thanks for your great review! We're thrilled to hear you've been enjoying your "11-O'clock" coffee experience! We can't wait for you to try our other coffees! Have a good one!

Posted 2 years ago

“Lush coffee. Just what I was looking for. Fruity and not too chocolatey.”

Helpful Report

Posted 2 years ago

Hey there, Thanks for leaving a review! We're thrilled to hear you've found what you were looking for! We hope you'll enjoy our new coffees coming up! Have a lovely day!

Posted 2 years ago

“Coffee is really nice and worth the extra money that you pay compared to a supermarket”

Helpful Report

Posted 2 years ago

Hello Hamish, Thanks for leaving a comment! We appreciate you taking the time to leave us a review and are thrilled to know you've been enjoying your orders at Pact! We can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“It`s ok for a daily coffee, quite nice, but I would not be able to distinguish this brand from say a popular store variety . Perhaps I need to try something else.”

Helpful Report

Posted 2 years ago

Hi there Nicholas, Thanks for taking the time to leave a review! While we hope that you'd like every coffee we send, we understand that everybody has different tastes and our menu is quite varied, so there are options to change things up - and we wouldn't want you stuck with a coffee you don't like! We appreciate you trying out our tips and we're sorry that you have ended up with a coffee that's really not your cup of tea (for lack of a better term!). We fully stand by our Pact Promise so we are more than happy to offer a replacement bag for you to try, please do let us know which coffee from our menu you'd prefer, and we'll get that sent out to you free of charge. Drop us an email at ahoy@pactcoffee.com - our CS team we'd be more than happy to help! Have a lovely day!

Posted 2 years ago

“This coffee subscription is saving me a lot of money because I drink coffee every morning and it is easy to drip by myself.”

Helpful Report

Posted 2 years ago

Hello Kittikhun, Thanks for leaving a review! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Excellent coffee that has broadened my tastes.”

Helpful Report

Posted 2 years ago

Hello Mark, Thanks for leaving a review! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“The 1st coffee I had from you was not too bad but the 2nd one was very poor and i have now stopped any more coming and closed my account sorry.”

Helpful Report

Posted 2 years ago

“Love it Really glad I tried the trial. Different coffee every month so far. We've had so many different coffee machines over the last 15 years, this is so simple, so cost effective and a great start to my morning”

Helpful Report

Posted 2 years ago

Thanks for such lovely feedback Andy! We're thrilled to hear you're loving your Pact journey and can't wait for you to try some of the new coffees we have landing on the menu soon. Happy brewing! The Pact Team :)

Posted 2 years ago

“Amazing Ethos, cares about the coffee growers and the customer. Coffee flavours are fresh and one can choose a favorite or have a diffrent blend every 28 days. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review Lesley. We are thrilled to read this and long may you continue to enjoy your Pact journey. The Pact Team :)

Posted 2 years ago

“The pods don’t work well in my nespresso machine - the coffee doesn’t pour at the speed or amount that they should. The taste of the coffee also isn’t really to my liking when compared with some of the nespresso samplers that were provided with the coffee machine.”

Helpful Report

Posted 2 years ago

Hello there, Thanks for leaving a review. We're sorry to hear that you are having issues with our new pods. Please pop us an email at ahoy@pactcoffee.com - our team will be more than happy to help you with this matter. Looking forward to hear from you. In the meantime, have a lovely day!

Posted 2 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews