Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but I didn't really enjoy the coffee I was sent. It didnt suit my tastes”

Helpful Report

Posted 5 years ago

Hi Katrina, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy the coffee you received in your first order - we hope to always be able to send you a delicious coffee but we do have quite the range, so we hope we can help to recommend something better for next time? We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Great coffee, great customer service. Not much more to say!”

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Posted 5 years ago

“Great delivery service and delicious coffee! I love the variation and top quality.”

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Posted 5 years ago

“So far very impressed with the service, the collateral and most of all the coffee. It feels like a premium service.”

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Posted 5 years ago

“Brilliant. I've been buzzing on it and got so much done!”

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Posted 5 years ago

“After reading all the good reviews, I was expecting a little more. Unfortunately I find that the coffee taste rather average and like instant coffee. I got myself even a grinder and ordered the beans to get the fresh taste out of it, but that coffee just didnt do it.”

Helpful Report

Posted 5 years ago

Hi there, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“The best tasting coffee direct to your door!! I love knowing my next delivery is just around the corner.. I Love Pact Coffee.”

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Posted 5 years ago

“Quality Product, Quality Service. Quality Simply Quality.”

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Posted 5 years ago

“Brilliant choice of coffee and fast delivery”

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Posted 5 years ago

“Perfect start to the day!”

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Posted 5 years ago

“Promptly delivered quality coffee, so convenient!”

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Posted 5 years ago

“Very teasty coffee and really good service.”

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Posted 5 years ago

“The coffee is brilliant. Even me, as an amateur (yet passionate) coffee drinker, can taste the different flavour nodes, whether its as an espresso or as filter coffee.”

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Posted 5 years ago

“Coffee better than most available in the supermarket. Like their ethical approach. A bit expensive for what it is.”

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Posted 5 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We appreciate that our coffee is a little more expensive than the supermarket but the price reflects the fair cost we pay farmers for their hard work! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Whether you are a coffee connoisseur or a casual consumer Pact is perfect. The flexibility and variety they offer mean that I always have a great cup of coffee when I need it. No more trecking to a cafe on Sunday morning to find it closed or rummaging in the back of a cupboard for some instant. Would recommend it to anyone.”

Helpful Report

Posted 5 years ago

“I loved the Pact Coffee story and mission and was really excited to try their sustainably sourced organic coffee. I use a nespresso pod machine to make my coffee and unfortunately was a little disappointed with the strength of the coffee that were made from the Pact pods. The taste was nice but compared to nespresso, the coffee didn’t have the depth of flavour and strength compared to what I was used to. I would still like to try the pact blend packed coffee for my cafetière but would not order the pods again with the current formula/process in place.”

Helpful Report

Posted 5 years ago

Hi Richard, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't have a good experience with the pods- we have listened to feedback and have just launched our new, fully recyclable range of pods this afternoon! If you did want to give it a go, we have a trial pack available, so you wouldn't need to purchase a whole box. If you would like to contact us please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Could anything be better than great coffee sent straight to me, whenever I want?”

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Posted 5 years ago

“Excellent coffee and service.”

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Posted 5 years ago

“Excellent service, great coffee! Love it!”

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Posted 5 years ago

“Great tasting coffee!”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews