Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I am kept well informed via email about my upcoming deliveries and can delay or expedite them at the push of a button, brilliant range of coffee from around the world at a reasonable price.”

Helpful Report

Posted 7 years ago

Hi William, thanks for your review! We're thrilled to hear that you're loving the coffee and the flexibility of the service. Thanks for being a part of Pact!

Posted 7 years ago

“Pact's coffee beans are the best. Receiving that packet of beans through my door once a fortnight is such a joy. I tend to drink decaf coffee but occasionally allow myself some caffeinated. Pact hasn't let me down yet; every coffee they've sent has been superb.”

Helpful Report

Posted 7 years ago

Hi Elizabeth, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, both in regular and decaf. If you ever do have any queries or issues then please do get in touch with the Customer Champions team at ahoy@pactcoffee.com . Thanks for being a part of Pact!

Posted 7 years ago

“Very good quality coffee, excellent service.”

Helpful Report

Posted 7 years ago

Hi Lina, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“I am hooked! I couldn't live without Pact coffee in my life. I look forward to receiving each new coffee delivery. I love opening it and having that first smell of fresh coffee. I also collect the coffee profile cards, it helps me work out what sort of flavours and roasts I like. Keep up the great work!”

Helpful Report

Posted 7 years ago

Hi Nic, thanks for your review! We're thrilled to hear that you're loving the coffee and the service - and aren't those coffee cards lovely? It's great that you're holding onto them! Thanks for being a part of Pact!

Posted 7 years ago

“Received the pact coffee as a gift and it's the best thing ever! New tastes every month and fresh ground coffee every weekend. Awesome would recommend to anyone”

Helpful Report

Posted 7 years ago

Hi John, we're thrilled to hear that you're loving the coffee and the service. Thanks for your review and thank you for being a part of Pact!

Posted 7 years ago

“Really wonderful coffee, beautiful packaging, and lovely ethos. Love that it arrives through my letterbox and I don't even have to be at home to receive it.”

Helpful Report

Posted 7 years ago

Hi Emily, thanks for your review! We're thrilled to hear that you're loving the coffee and the convenience of the service. Thanks for being a part of Pact!

Posted 7 years ago

“Makes everything easy. Don't have to worry about the coffee running our, or make trips to shops. Made even better now the damn fine coffee is in the mix. The coffee tastes brilliant and love the different flavours that are all down to the beans and roasting. Haven't bought coffee from anywhere else since.”

Helpful Report

Posted 7 years ago

Hi Daniel, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. It's great that we can get your coffee to you so conveniently and we hope to continue caffeinating you! Happy brewing!

Posted 7 years ago

“Good service, well branded, mediocre coffee. There are far better coffees out there from companies who just don't do as good a job of promoting their brand as Pact does. If only Pact would put as much effort into finding good coffee.”

Helpful Report

Posted 7 years ago

Hi Chris, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you weren't impressed with our coffee as much as you were with other elements of our service! If you'd ever like to discuss your thoughts further please feel free to reach out on ahoy@pactcoffee.com or over the phone on 0203 095 3975. We're always up for talking coffee! Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Delivered on time what it says on the tin”

Helpful Report

Posted 7 years ago

Hi Nigel, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. If there's anything we can help with or do to improve your experience, just give the Customer Champions team a shout at ahoy@pactcoffee.com. Thanks for being a part of Pact!

Posted 7 years ago

“Coffees are really good”

Helpful Report

Posted 7 years ago

Hi Elisabet, thanks for your review! We're thrilled to hear that you're loving the coffee! Thanks for being a part of Pact, and happy brewing!

Posted 7 years ago

“Great coffee, great customer service, great UX for the website”

Helpful Report

Posted 7 years ago

Hi Joseph, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“First and foremost, great coffee! But the efficiency and flexibility of the service is quite wonderful. Thank you.”

Helpful Report

Posted 7 years ago

Hi Joe, thanks for your review! We're so happy to hear that you're loving the coffee and the service. Thanks for being a part of Pact, and happy brewing!

Posted 7 years ago

“I receive a different coffee fortnightly and am never dissapointed very good costermer service and they care about the product and sourcing. I'm a very happy customer and can't wait for my next Delivery”

Helpful Report

Posted 7 years ago

Hi Karen, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Variety of flavours I luv not knowing what I'm getting and am always so happy with my coffee xxx”

Helpful Report

Posted 7 years ago

Hi Karen, thanks for your review! We're thrilled to hear that you're loving the variety of coffee and that we can help you get a great cup every time. Thanks for being a part of Pact!

Posted 7 years ago

“Good product, reasonably priced, convenient to your door.”

Helpful Report

Posted 7 years ago

Hi Matthew, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“cannot score v good, yes service was v good and kept well informed but I would have liked a choice of grind. Your offer, was much to fine for my Gaggia Classic, resulting in me giving up due to waiting time for a brew! Had to mix with off the shelf coffee.”

Helpful Report

Posted 7 years ago

Hi Dave, thanks for your review! Sorry to hear that our grind size wasn't perfect for your machine - if it was too fine, we're happy to exchange and get you set up with a different grind type. Please get in touch with the Customer Champions team at ahoy@pactcoffee.com so we can get you on the perfect grind!

Posted 7 years ago

“Unique and tasty coffee. Great service; easy to arrange deliveries for different brewing methods. Always comes smartly packaged.”

Helpful Report

Posted 7 years ago

Hi Amy, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“The quality of the coffee is excellent. The service is fabulous and easy to use. By using their advice and tips I've learnt to appreciate my coffee drinking at another level”

Helpful Report

Posted 7 years ago

Hi Mark, thanks for your review! We're so happy to hear that you've joined us on this coffee journey and enjoyed a few coffees from us. Thank you for being a part of Pact!

Posted 7 years ago

“Great tasting coffee delivered when you want it!”

Helpful Report

Posted 7 years ago

Hi Mike, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“it's great to enjoy fantastic coffee every day, it's so fresh you could almost have picked, roasted, and ground it yourself.”

Helpful Report

Posted 7 years ago

Hi Alex, thanks for your review. We're thrilled to hear that you're loving the coffee and the service - that fresh and delicious coffee is what we're here for! Thanks for being a part of Pact!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews