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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

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EYEFULOFTRIFLE
Verified Reviewer
“What a difference to stale supermarket grounds!! Use my invite code; EYEFULOFTRIFLE and get £5 off your first subscription plus a free V60 kit”
Helpful Report
Posted 5 years ago
Charlene D
Verified Buyer
“I love the coffee tgat pact offer, its fresh and tastes amazing, undoutably the best coffee i have tasted and i have ordered again”
Helpful Report
Posted 5 years ago
Francesca C
Verified Reviewer
“Got home from work to my first pack of coffee so took the opportunity to try it straight away. Absolutely sublime, smooth taste! Worth coming home to.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent idea and lovely coffee at a good price with very efficient delivery. I can't fault Pact and am so glad I found them.”
Helpful Report
Posted 5 years ago
Michelle M
Verified Buyer
“I love the idea of making my coffee with filter paper and a dripper. It’s much easier to clean up than a cafetiere but the house coffee from pact has not won me over. It’s a bit too bitter for me, I like a very smooth coffee.”
Helpful Report
Posted 5 years ago
Hi Michelle, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not getting on with our House Coffee - we do have plenty of other coffees to choose from across our menu so we hope there's something else more to your taste? We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Kelly B
Verified Buyer
“Easy to use and the coffee is amazing”
Helpful Report
Posted 5 years ago
Emilio B
Verified Buyer
“Great coffee and good value for money! Added convenience of home delivery definitely makes life a lot easier!”
Helpful Report
Posted 5 years ago
Anna H
Verified Buyer
“Love it! Easy to order, good coffee and I don’t have to remember to go down to the coffee shop to buy coffee anymore!”
Helpful Report
Posted 5 years ago
Heather O
Verified Buyer
“I love knowing exactly where my coffee came from. Plus, it is genuinely the best coffee I've had in ages.”
Helpful Report
Posted 5 years ago
Yvie N
Verified Buyer
“Very disappointed with my choice and the sample sent Despite adding more grains it was still weak and bland Most frustrating as had heard great things and was really looking forward to tasting.....”
Helpful Report
Posted 5 years ago
Hi Yvie, thank you for leaving a review of Pact’s coffee and service! I hope we have now helped solve the issue, which was the grind size not being appropriate for your brewing method. I really hope you can enjoy your next coffee delivery with us. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Greg N
Verified Buyer
“Hi there. I really like the service so far. But some things I hope you'd consider. Pros LOVE that you make clear which type of coffee (i.e. fine, coarse, etc) goes with what type of maker. As I have several and never remember which is which! Being able to switch from decaf (and frankly just to have decent decaf options) and regular is amazing. I really like the 3 tier regular, more specialized plans. I like to keep things simple, but others I imagine are more adventurous and experimental. Cons The big one for me: please, please reduce paper waste. Each delivery I get I just feel: uh, what a waste you're making me throw out. I'm sure a lot of people have a conscience about this. I buy Huel as well, as it's a good feeling to know the amount of waste you're saying / what waste you are making is fully recyclable - is a really good feeling. Tap into this! I implore you. :)”
Helpful Report
Posted 5 years ago
Hi Greg,, we're thrilled to hear that you're loving the coffee and our service! We can most certainly stop you from receiving the additional marketing material. Please do get in touch over at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Dale S
Verified Buyer
“The promised gift never turned up so had no way to make the coffee. The bags are only 250g which make the prices here silly high for a simple bag of dry roast. Canceled now and all in all i wouldn't recommend anyone to sign up for this.”
Helpful Report
Posted 5 years ago
Hi Dale, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't receive a free V60 kit and you weren't impressed with the coffee! - V60 kits are automatically applied to an order when the sign-up voucher is applied at check out but it seems this wasn't applied in your case! As for our coffee, we source only the very best coffee, scoring 80+ /100 on the SCA's quality scale. Our coffees aren't roasted as dark as many other providers, in order to maintain flavour so you won't find that oily shine on our beans. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Tom C
Verified Buyer
“Great tasting coffee that is so affordable and convenient. An indispensable part of my morning routine. The perfectly roasted and ground beans, and bundled coffee maker changed my mind on what great coffee should taste like. Can't go back to the instant stuff anymore, or anything else really.”
Helpful Report
Posted 5 years ago
Lori T
Verified Buyer
“Really good quality coffee. Will save me so much money making good coffee at home instead of buying one on my way to work every other day. Also makes a really nice cold brew!”
Helpful Report
Posted 5 years ago
Charlotte H
Verified Buyer
“I signed up for Pact last month and absolutely love it. It's flexible and the coffee is to die for, I love how fresh it is and that it's sent directly to my office! I look forward to my morning brew each day.”
Helpful Report
Posted 5 years ago
Alex X
Verified Buyer
“Great coffee, intuitive website, great customer service. Highly recommended.”
Helpful Report
Posted 5 years ago
Richelle
Verified Reviewer
“Pact makes good quality coffee easy - I like that you can change up your order or set and forget.”
Helpful Report
Posted 5 years ago
Kenny G
Verified Buyer
“Great website and fulfilment - on this occasion I thought the coffee was 'so so' but I'll be sure to try another next time as I tried the decaf”
Helpful Report
Posted 5 years ago
Melanie R
Verified Buyer
“Service feels personalised, is super easy and efficient. Coffee tastes great and every cup feels good as you know you are benefitting the grower more directly.”
Helpful Report
Posted 5 years ago
Katharine S
Verified Buyer
“Utterly delicious and moreish! Perfect way to start and end the day, and it is ground just right for my cafetière.”
Helpful Report
Posted 5 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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