Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good coffee”

Helpful Report

Posted 1 year ago

Hello Jake, Thanks for the review! We're glad to hear that you've enjoyed the coffee and here's to many more great cups of coffee with Pact. Have a good day and happy brewing!

Posted 1 year ago

“So full of flavour !”

Helpful Report

Posted 1 year ago

“I was gifted 6 monthly supplies of PACT coffee. I am so delighted with this present, I have now gifted it twice to others. It is a real treat looking forward to a new coffee taste each month.”

Helpful Report

Posted 1 year ago

Hello Valerie, Thanks for your five stars review! We're so glad to see that you have been lucky to receive such a great gift, and we couldn't be any happier to see that you are now spreading some Pact Coffee joys! A real treat indeed, which supports many coffee producers around the world. Happy Sipping

Posted 1 year ago

“Avoid this company Gift vouchers only last for 12 months after this time the company take your money and refuse to extend the voucher”

Helpful Report

Posted 1 year ago

Hi JJ, thanks for taking the time to leave us a review after contacting our team via email and socials. We're sorry to hear about any disappointment caused by your gift voucher expiring a year after being issued. For your reassurance, to ensure that the recipients of our gift vouchers are aware of our policies and the expiry date of their voucher, the email containing your voucher would have stated the expiry date, so there was a full year to be able to activate and use the voucher before it expired. In addition to your gift voucher email, our policies for gift vouchers can be viewed in our FAQs and in our Terms of Supply in section 7.6. Unfortunately, your gift voucher has now expired as it was valid for 12 months from purchase, it expired on 10/02/2023. We aren't able to reactivate a gift voucher that has expired and we apologise for any disappointment caused. As a gesture of goodwill, we've offered you a £10 discount code so that you can try out a bag of our delicious coffee, even though you aren't able to use your expired voucher, we hope you'll take advantage of the credit offered We hope this helps clarify our policies and we wish you a lovely day.

Posted 1 year ago

“Lovely Coffee. Perfect for my Morning Americano (Black, no sugar, so I get the full flavour of the coffee !!). A Wonderful Birthday present from my Beautiful Wife !! .... Very happy.”

Helpful Report

Posted 1 year ago

“3 years with PactCoffee. When I have my Pact coffee in the morning, it makes my day so happy to have such a lovely fragrance and tasty cup of coffee. I tried other similar companies to taste the different coffees offered, but the level of freshness and selection from Pact is not easily found. When the limited edition comes, I feel happy to support a small farm that worked so hard to produce such a beautiful coffee, by paying a fair price for this amazing work. I am from Brazil, a land with amazing coffees, and I can assure anyone reading this review that even in Brazil, you will find it difficult to find fresh and amazing quality coffee such as the ones delivered by Pact Coffee. Very few companies in Brazil will offer something similar. I highly recommend it, and it is worth treating yourself and supporting farmers.”

Helpful Report

Posted 1 year ago

Hi Daniele, Thanks for taking the time to leave such a wonderful review. We look forward to you trying the new and exciting coffees on the menu as you sip your way through your delicious Pact brew! Happy brewing and thanks for the support!

Posted 1 year ago

“Very good service at a good price. I get a lovely expresso from the the beans I have received!”

Helpful Report

Posted 1 year ago

Hi Gavin, Thanks for taking the time to leave your review! So pleased you are loving your Pact journey and if we can ever help along the way, just get in touch. Happy brewing!

Posted 1 year ago

“I'm brazilian and I love having a good coffee. PACT COFFEE helped me out and now I can have the best Brazilian coffee in UK.”

Helpful Report

Posted 1 year ago

Hi Ana, Thanks for taking the time to leave your review. Thrilled to read this as we aim to give you the best brewing experience possible. If we can ever help with anything in the future, just get in touch and we'll be there to help you out. Happy brewing!

Posted 1 year ago

“It's the team here, as well a the coffee, that make all the difference. Due to my error, I didnt quite have the subscription setup correctly and the lovely people at Pact got in contact and sorted it straight away. Real humans, real coffee. Thank you Pact.”

Helpful Report

Posted 1 year ago

Hello Kev, Thanks for leaving a five stars review! Our Customer Champions will do their very best to help you putting things right, if you ever have any enquiry pop them an email at ahoy@pactcoffee.com - they'd be more than happy to help! We're super thrilled to see that you enjoy the coffee, and we hope you will enjoy the ones coming up soon. Have yourself a wonderful day.

Posted 1 year ago

“Terrific quality at a good price. I've been a customer of Pact Coffee for getting on for 10 years now, and they've never let me down - even got me a delivery when I was banged up in hospital!”

Helpful Report

Posted 1 year ago

Hi Robin, Thanks very much for your review and for sticking with us for so long! Glad you're enjoying the coffee - even if enjoyed in a different setting that you'd expect! Here's to a 2023 full of great coffee and good times.

Posted 1 year ago

“Pact Coffee is the gold standard for coffee suppliers. I love their model, going direct to farmers and cutting out the middle men, and yet their coffee is still competitively priced with other companies providing coffee subscriptions. Pact’s coffees are seasonal, as they should be, and I love the variety that provides. I am still working out what type of coffee I like best, and Pact’s descriptions on their website are really useful for deciding what to try. All my deliveries have been super quick, and I have never had cause to contact customer services about anything in three years. A gem of a company.”

Helpful Report

Posted 1 year ago

“Good service Quick delivery”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to leave your review. Thrilled you are happy with the service and delivery and of course, we're always here to help if anything crops up along the way. The Pact Team!

Posted 1 year ago

“The advent calendar 2022 was amazing, a different coffee each day with the history behind it, it was a present to me and I made sure I subscribed to a monthly coffee delivery, I kept a list of ones I thought were best and will try them first so I can remember the experience and I will definitely getting another one this year and I’ve recommended to lots of fellow coffee lovers”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks so much for your review and welcome onboard! We're thrilled to hear you enjoyed your Advent Calendar and your tour around the various brilliant farms and farmers we collaborate with. We've already got our sights on the 2023 calendar being even better, but in the meantime we hope you enjoy the many coffee's coming up this year!

Posted 1 year ago

“This is a great product; good quality coffee, ethically sourced delivered to the door. I'm trying coffees i probably wouldn't have before, and each one is delicious.”

Helpful Report

Posted 1 year ago

Hi there Gethin, Thank you for your review! We're thrilled to hear that you're loving the coffee and our service, please do keep checking back for more new coffees! Thank you for your support too, it means a lot and helps us achieve our goal of using coffee as a force for good. Happy New Year!

Posted 1 year ago

“We've ordered Pact coffee advent calendar in 2022 (ground) and this was such a wonderful experinece! Every morning we woke up and opened a new coffee and read a story behind it and it made us to better connect with the whole process from growing to our cups. Great variety, quality and design! I would gladly pay even more than £30 as it's totally worth the experience. What can I say? We started 2023 with Pact subscription :)”

Helpful Report

Posted 1 year ago

Hi Iryna, Thank you so much for your review! We're thrilled to hear that you're loving the coffee from our Advent Calendar and have decided to take out a subscription with us. We really hope you enjoy it going forward. Wishing you a Happy New Year!

Posted 1 year ago

“I haven’t tried it yet but I mean to have one soon and if I like it I’ll post a review on Facebook for all of my friends but if I have a subscription to it please cancel it for as I can’t afford it right now!”

Helpful Report

Posted 1 year ago

Hi Jewel, Thanks for your review - hopefully we can provide a 5 star coffee experience! Let us know what you think when you receive your order. Thanks!

Posted 1 year ago

“Just lovely”

Helpful Report

Posted 1 year ago

Hello there, Thanks for leaving us a review, that is greatly appreciated! If there's anything we can do for you, pop us an email at ahoy@pactcoffee.com - our lovely CS team we'd be more than happy to help. Happy Brewing!

Posted 1 year ago

“Excellent coffee, plan to use the service more in the new year, found by recommendation”

Helpful Report

Posted 1 year ago

Hi there, Thanks very much for your review! Thrilled to hear you're enjoying the coffee and the flexibility of the Plans. Plenty of great coffee's on their way to you in the new year too! Thanks again.

Posted 1 year ago

“Coffee selection is excellent. Im subscribed to the select plan which is brilliant because I received a free V60 brewer when I signed up and it makes having amazing coffee at home really easy! 10/10 would recommend!”

Helpful Report

Posted 1 year ago

Hi Daniel, Thanks for the lovely review! Glad to hear you're enjoying brewing with the V60 - it's certainly one of our favourites! Hope you continue to enjoy your Select Plan, there's plenty of new and exciting coffee coming your way in the new year. Thanks again!

Posted 1 year ago

“Only had one delivery so far but coffee was good and arrived on time”

Helpful Report

Posted 1 year ago

Pact Coffee is rated 4.7 based on 2,148 reviews