ROCCIA Reviews

Name: ROCCIA
Address: ROCCIA, Mercedes-Benz House, Queen St, Preston, Lancashire
Rating: 4.78

4.8 Rating 63 Reviews

95 %

of reviewers recommend ROCCIA

Company Reviews

Info

About ROCCIA:

Be Creatively Unique with Roccia, the UK’s largest independent tile, bathroom, and kitchen showroom.

With over 44,000 square feet of show space, the Roccia Design Centre has everything needed for home renovations all under one roof, now including home automation, bespoke windows and doors and a luxury furniture department. Also, displaying the most comprehensive range of tile brands in all of Europe!

Established in 1994 on the core values of ‘Family, Excellence and Inspiration’. Roccia offer a first-class bespoke service, from initial design consultations with our award-winning designers, right through to final home installations. Supplying everyone from individual customers, commercial businesses, developers, and even traders.

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Phone:

1772595995

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ROCCIA 5 star review on 4th October 2023

Lee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have recently used ROCCIA, and have found them to be the most helpful of people. Always welcoming and friendly offering the best advice. Would not hesitate in recommending them, and we will most certainly use them again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of ROCCIA, Louise. We are so glad to hear you had such an excellent experience with us. Thank you for your kind words! 😊 - Liz

Posted 1 year ago

“Hi I found the service from Roccia excellent . There is always tree or four people who ask if they can help you when you go in . Ishy was really helpful I choosing tiles , giving ideas bringing us coffee and with a queries on the phone . Arif also was extremely helpful in buying a mirror he like Ishy went above and beyond printing off details so we could have the wire located in advance for the electrician . It was delivered quickly and well boxed . I would wholeheartedly recommend them as the range of tiles is superb . What I liked best was all the bathroom layouts that showed me what the bathroom would look like when finished . The excellent service from all the staff we dealt with made it a very good experience. Special Thankyou to Ishy and Arif . .”

Helpful Report

Posted 1 year ago

Thank you so much for your five star rating, Gisele! We are so happy to hear that our service and staff exceeded your expectations. We truly appreciate your kind words and will pass on your thanks to Ishy and Arif. We strive to provide the best service for our customers, and it's customers like you that keep us going. Thank you again for your kind review! 😊 - Liz

Posted 1 year ago

“What a fantastic choice of tiles Roccia have, all colours and styles. No pushy sales staff, you can browse at your leisure. There are great bargains to be had too. Our salesman Maz was very helpful and very polite, he even helped us to choose the right colour of grout to suit the tiles. I would highly recommend Roccia to anyone.”

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Posted 1 year ago

Thank you so much, Lesley, for giving us a 5-star rating! We're so pleased to hear that you had such a great experience with us at ROCCIA, from the fantastic choices of tiles to the helpfulness of our salesman, Maz. We appreciate your kind words and the recommendation! 😊 - Liz

Posted 1 year ago

“Not a great lot you can say other than absolutely fantastic. Big thumbs up to Shiraz especially for looking after me”

Helpful Report

Posted 1 year ago

Thank you so much, Derek, for your 5-star rating of ROCCIA! We are very grateful. We agree with you, Not a great lot you can say other than absolutely fantastic. Big thumbs up to Shiraz especially for looking after you! Thank you again for your kind words. 😊 - Liz

Posted 1 year ago

“All perfect.sales,wharehouse,trade counter staff a pleasure to deal with.THANK YOU.”

Helpful Report

Posted 1 year ago

Thank you for the kind words! We're delighted to hear that you had a perfect experience with our sales, warehouse, and trade counter staff. We appreciate your business, and we're here to assist you anytime. Thanks again! 😊 - Liz

Posted 1 year ago

“This is the second bathroom and cloakroom I have purchased from Roccia. From the outset, they have been a pleasure to deal with. From walking through their door and into the fabulous showroom, you are met with courteous and helpful people. You can be left to browse on your own or staff are readily available to help and offer you the benefit of their extensive knowledge - this includes both bathrooms and tiles alike. They offer many years of expertise and this is reflected in their product knowledge. There are prices to suit everyone's budget together with an outlet area. I have no hesitation in recommending this excellent company.”

Helpful Report

Posted 1 year ago

Thank you so much, Sam, for your glowing 5-star review of ROCCIA! We feel privileged to have been part of your journey to finding great bathroom and cloakroom solutions, and we are so glad that you were treated with courtesy and helpfulness every step of the way. We definitely appreciate you recommending us and we hope that you'll be back for more in the future. Thank you for choosing ROCCIA! 😊 - Liz

Posted 1 year ago

“Great welcome every time . Always a pleasure trading with you”

Helpful Report

Posted 1 year ago

Thank you so much, Mick, for your 5-star rating of ROCCIA. It is greatly appreciated! We are delighted to hear that you have experienced a great welcome each time you have visited us. Trading with you has been a pleasure. Thank you again for your kind words! 😊 - Liz

Posted 1 year ago

“Very good service, they know there products. They are always there to help”

Helpful Report

Posted 1 year ago

Thank you so much, Lee, for your 5-star rating and kind words about the ROCCIA Outlet! Your feedback is greatly appreciated, and we are thrilled to hear that the customer service and product knowledge was top notch. Your support is invaluable and we are grateful. 😊 - Liz

Posted 1 year ago

“Excellent customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of ROCCIA Outlet! We're so glad to hear that you had an excellent experience with our customer service. We appreciate your kind words and it is our pleasure to serve you. 😊 - Liz

Posted 1 year ago

“Superb showroom and outstanding customer service (Rahil & Shiraz especially). Nothing was too much trouble, and the staff went out of their way to help. Would highly recommend!”

Helpful Report

Posted 1 year ago

Thank you so much Phil for your amazing 5-star rating of ROCCIA! We are so humbled and grateful to hear that you had a great experience with our showroom and customer service. It means so much that you were pleased with Rahil and Shiraz! We appreciate your kind words and would love to serve you again in the future. Thank you again for your support! 😊 - Liz

Posted 1 year ago

“Great service, great advice from Maz who served us really appreciate it, would highly recommend 👌”

Helpful Report

Posted 1 year ago

Thank you, Lee, for your 5-star rating of ROCCIA! We really appreciate your kind words about Maz and the great service and advice he provided. It's so wonderful to hear that you would highly recommend us. Thank you again! 😊 - Liz

Posted 1 year ago

“The showroom is amazing Tile choices amazing Help when visiting amazing Waiting for email responses to place an order poor Collecting tiles from distribution centre very slow”

Helpful Report

Posted 1 year ago

Thank you ALTAF for your 4 star rating of ROCCIA! We are glad that you appreciate our showroom and tile choices. We apologise if the waiting for our email responses or collecting the tiles from the distribution centre was slow. We will work hard to improve our service. 😊 - Liz

Posted 1 year ago

“I’m actually possibly my myself that you have sent this email to me. 1. My name is not Andy it’s Jamie 2. As a result of your poor sales men not informing me of a common issue with the tiles I ordered my garden project is a complete failure 3. You sent me two completely different colours of tiles on two separate orders the second being the colour I actually wanted as opposed to the one I ended up with 4. Then as compensation I then was offered a meal out for myself and my partner which was never ever followed up. Not that it compensates for you ruining a 30k garden project all because you wanted a sale and not because you wanted to fully inform and advise me correctly at the point of sale. Absolutely disgusting company with no morals or ethics what so ever”

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Posted 1 year ago

“We have had excellent customer service from the first visit to the showroom to complete completion. Every member of the Roccia team goes above and beyond to meet our requirements. Nothing is too much trouble. Daniel has been fantastic.. he has given us valuable advice and super customer service and nothing is too much trouble for him. Mike has also given us super customer service and there to help with our requests. Pete the fitter has been a pleasure too.. always smiling and there to help.”

Helpful Report

Posted 1 year ago

Thank you for your excellent rating of ROCCIA, Shafina! We are pleased to have had such a wonderful customer service experience with our team. Every member of our team tries to do their utmost to meet your needs, and for Daniel, Mike, and Pete have all gone above and beyond in providing excellent customer service. We thank you taking the time to share your experience and are glad that you are happy with our service! 😊 - Liz

Posted 1 year ago

“I just want to explain my score as my experience with Roccia has not been the best. When you pay a premium price I did expect a little more. The first delivery I personally had to hire a van to come and collect my tiles as the HGV was not able to get under a bridge near my address. Even though there is an alternative route suitable. But was told it would take a week to redeliver. The top tile was cracked upon collection which I was told by the warehouse to just take as it might be useful. But I have paid for full tiles. Not broken tiles. To which seemed an inconvenience convenience to reorder this broken tile with them. Several weeks passed and to no surprise at this point the wrong tile turned up. The finish of the tile was gloss when we had ordered Matte. To further the embarrassment several more weeks passed and a delivery driver turned up at my door with a broken tile. I had to call several time a week to get updates on this issue. I think I recall 4 or 5 times I was promised a call back, I never received a call back. You have some great people working for the company but my overall experience was poor. I know you were keen to leave a google review which I unfortunately won’t be leaving the best due to my experience We have a big project which I wanted to get the tiled floor with you guys but unfortunately I am now going to take my business else where for this.”

Helpful Report

Posted 1 year ago

“Well to tell the truth, Are experience was not good really. We ordered tile and full shower panels and payed for them. Then get told they can’t find the panels, get messed about for two weeks. Then talk in to getting tiles for the shower. And tiles got delivered, they was wrong tile we got told they was the right tile. Ad to take photos of tile and email the shop with photo, to show it was wrong tile.”

Helpful Report

Posted 1 year ago

Thank you very much for your honest feedback, Wayne. We are very sorry about your experience with ROCCIA and appreciate you taking the time to let us know. We understand that the full shower panels were not delivered and that you had to talk into getting tiles for the shower only to find out they were the wrong tile. We apologise for this situation and would love to hear from you on how we can make this experience better for you. Thank you again for your review and honest feedback. 😊 - Liz

Posted 1 year ago

“Nice polite friendly service, good advice given and our order came within 7 days. Excellent, I would recommend them always. Carl Kenyon”

Helpful Report

Posted 1 year ago

Thank you so much, Alkut, for your generous 5-star rating of ROCCIA! We are so pleased to hear that you had a great experience with our nice, polite, friendly service and that your order came within 7 days. We are very grateful for your positive review and so glad to hear that you would recommend us. Thank you again! 😊 - Liz

Posted 1 year ago

“Friendly staff, quality stuff. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating of ROCCIA Outlet! We are so pleased to have exceeded your expectations. We strive to provide a welcoming atmosphere and quality items, so we are delighted to hear that you enjoyed your experience. "Friendly staff, quality stuff. Highly recommended." We couldn't agree more! We thank you again for your positive review. 😊 - Liz

Posted 1 year ago

“Quality tiles at a good price. Staff are very helpful”

Helpful Report

Posted 1 year ago

Thank you for the 5-star review! We're glad you are happy with the tiles and service 😊 - Liz

Posted 1 year ago

“Ordered a silver doorway strip online. Price including postage was competitive. Unfortunately the wrong item was delivered. However, following a quick email to the company the correct part was sent out without any fuss. Would certainly order from ROCCIA again.”

Helpful Report

Posted 1 year ago

Thank you John for your 5-star rating! We're glad that the product was to your satisfaction. We apologize for the mistake in our delivery and thank you for your continued support and hope to serve you again in the future.😊 - Liz

Posted 1 year ago

ROCCIA is rated 4.8 based on 63 reviews