OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.87

4.9 Rating 4,496 Reviews

98 %

of reviewers recommend OutdoorGB

About OutdoorGB:

OutdoorGB are a family business based in Daventry, Northamptonshire. With a range of Outdoor clothing and equipment products from top brands, we have everything you could need for your next adventure - whether thats a walk in the wilderness, a weekend camping trip, or your next travels overseas.

We do everything we can to ensure a positive experience, with a UK-based customer service team, same-day dispatch before 6pm, and daily price comparisons.

We pride ourselves on our high proportion of returning customers and strong review scores on all major review platforms.

Try us out - you won't regret it!

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OutdoorGB 5 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

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“Fast and efficient service.”

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Posted 1 year ago

“Easy to place an order. Product excellent and as described and arrived on time with updates on delivery.”

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Posted 1 year ago

“Great service, highly recommended. 5 Stars.”

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Posted 1 year ago

“As always, fast delivery and great product.”

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Posted 1 year ago

“I am shocked by all the negative reviews on this site!? My experience with OutdoorGB / ExtremeGB has been nothing but perfection. I ordered a pair of Sealskinz gloves, at a very good price compared with all other usual suppliers, including the one named after a long river. They arrived very quickly and are exactly what I was looking for but couldn't find in 'real life' in any of the numerous shops I visited. There was a slight delay from PayPal in releasing my payment but all communication with their customer service was extremely reassuring, fast and helpful. I would not hesitate in highly recommending this company. (No, I don't work for them or write many reviews)”

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Posted 1 year ago

“Ordered online. Stated all in stock. Received email stating only part of order in stock. Would I like a refund? So I asked for a refund on the entire order. THEY SAY the processed a refund back to card ? Nearly 3 weeks later neither bank nor visa know anything about a refund.. Contacting citizens advice and FCA. AVOID at all cost.”

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Posted 1 year ago

“Hi I bought Helly Hansen Nordsjo Large Parka, top features Super warm & love it 😉”

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Posted 1 year ago

“I would not recommend OutdoorGB or ExtremeGB (their parent company). They offered me, in writing, a refund voucher for a product which was not fit for purpose and then reneged this written offer, informing me that this was not their returns policy. My feeling is that if you put an 'unlimited returns' offer and provision of a refund voucher in writing then you should honour that offer.”

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Posted 1 year ago

“I order a wind breaker price 50£ total cost £70 + which included £12 vat . I had no emails to say when there posting nothing I will now contact my bank scam site also when I payed it the screen said payment failed when I used my apple pay which I thought was strange so I thought I check my emails to see in fact the payment went through well it did the site is dodger and led tme to think payment wasn’t successful. Not trust worthy I just emailed asking to refund me there email address is not Outdoors”

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Posted 1 year ago

“I purchased a garment from OutdoorGB on their website, paying extra for Next Day Delivery. I checked out as a guest and paid using PayPal. The website processed the order without taking or confirming delivery details. One could only assume that they would take my delivery details from PayPal as with the many, many other online purchases I make - but my address must instead have been populated from some historical purchase I've made with this company. When I received my tracking email from Royal Mail I noticed that delivery was marked for my old address, which is incidentally only a couple of miles away. Straight away I rang Royal Mail who said I can't do anything as the customer and I should speak to OutdoorGB. I liaised with OutdoorGB who simply "couldn't do anything", completely unwilling to contact Royal Mail as you would expect of half-decent customer service. Eventually, before delivery Royal Mail sent me a link where I could set a preference that my parcel be delivered to a Post Office, which I did and they completely ignored, but that's a Royal Mail issue. The "Next Day Delivery" (to my old address) in fact was around 3 days in total, a full 48 hours after I notified all parties that this was going to the wrong address. Ample opportunity for OutdoorGB to contact Royal Mail to change the delivery location. Royal Mail returned the item to OutdoorGB as a "no longer at address". OutdoorGB then contacted me to say they will ship out again - at extra shipping cost - to myself. This is now 8 days since my Next Day Delivery order. I reply that I will not be paying any extra shipping charges as I have done everything in my power to have this delivered to me correctly after their online ordering process's anomaly, contrary to their customer services who have been obtusely unhelpful in trying to resolve the issue. I requested under the circumstances that the double mail charge be waived. Rather than waive the couple of pounds in having this redelivered, they chose to issue an (incomplete) refund on the total I paid out. This is the level of customer service you should expect to receive from this company should anything go wrong.”

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Posted 1 year ago

“Virtually the worst service ever. beaware of agressive and rude custome service. they charge for next day delivery, while they do not even intend to deliver the following day. for them 2 working days delivery is still same day.”

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Posted 1 year ago

“Great prices, fast delivery for quality gear. Thanks”

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Posted 1 year ago

“Brilliant product at a fantastic price with very quick delivery and communication thank you.”

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Posted 1 year ago

“Fast delivery and everything was as described, more than pleased.”

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Posted 1 year ago

“The price of the item was very competitive and the product arrived quickly and in good condition, as described.”

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Posted 1 year ago

“Ordered wellies and rain trousers. Order came within expected delivery time and items as described.”

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Posted 1 year ago

“Quick and prompt delivery!”

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Posted 1 year ago

“Great item, dispatched promptly. Recommended seller!”

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Posted 1 year ago

“Good price, good communication, good delivery”

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Posted 1 year ago

“Very good prices and speedy delivery. My experience with buying Helly Hanson products is that you have to be flexible on products as not all sizes are available but you pick up some great bargains.”

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Posted 1 year ago

OutdoorGB is rated 4.9 based on 4,496 reviews