Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and the swing set arrived within days...quality product would recommend to anyone 👌”

Helpful Report

Posted 4 years ago

“Great value, good quality, brilliant service. Highly recommended seller. Very professional. Thank you”

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Posted 4 years ago

“Very good service and swing and climbing wall very good. quality”

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Posted 4 years ago

“Excellent product, excellent service from start to finish. Thank you so much”

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Posted 4 years ago

“The ordering process was smooth, the goods were dispatched the day after ordering, and were delivered within 5 working days, as promised. However, we were not given any advice as to which day to expect the delivery, which is poor. The goods were appropriately packaged and in good condition, though two pieces of timber were damp and apparently swollen, needing sanding down to fit. There were separate assembly instructions for each part (swing frame, platform & slide attachment, glider, etc.), but no overarching advice on the order in which to do things, nor little details like 'if you have the steering wheel add-on, affix this before fitting the bar for attaching the platform to the swing frame', which would have been useful! The instructions were not always easy to follow - there's room for improvement - but nothing that really threw us. £200 charge for professional assembly seemed a lot, but I wouldn't recommend self-assembly unless you have a good selection of tools available (power sander, drill, screwdriver, socket set, etc), and the strength and experience to use them. Not a job for a beginner! That said, the end result is brilliant - sturdy, smart and great fun for the grandkids. We didn't need to contact the company for any post-sales help, so I can't comment on their customer service.”

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Posted 4 years ago

“Excellent, the rebo oval trampoline is brilliant and outdoor toys were super helpful.”

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Posted 4 years ago

“Ordering process very simple and product seems to be good quality. Only 4/5 stars because on delivery of 3 large boxes (trampoline) was left on the drive at an address where they were away, so we had to do 1 1/2 hour round trip to go and move it to a safe place.”

Helpful Report

Posted 4 years ago

“More construction required than we were expecting, but overall the swing and climbing wall good and solid. Great shame that delivery took so long and that we had to contact outdoor toys to progress. Also, quite irritating to be asked for a review immediately after goods left outdoor toys before it had even arrived at courier and again before we had received the goods!”

Helpful Report

Posted 4 years ago

“Item delivered as ordered and generally well made. Care is needed when constructing the frame as the legs fit into a metal bracket and it is possible that the length of the legs could end up uneven as the legs are not specially shaped to fit the bracket”

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Posted 4 years ago

“Quick delivery and what we ordered was perfect! Fantastic and worth the money.”

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Posted 4 years ago

“Great experience with Outdoor Toys, with special mention to Nikki from Customer Services. Answered queries promptly via email, and when a small part from our Rebo set was missing, was dispatched the same day without any problem. Thanks!”

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Posted 4 years ago

“Swing and slide. Arrived several days earlier than predicted. All components present and correct and being very much enjoyed by my 1 year old granddaughter. Took a while to assemble with electric drill, electric screwdriver and tape measure needed. Instructions easy to follow but needed care and accuracy, pre-drilled components might have helped.”

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Posted 4 years ago

“Very good quality and easy assembly.”

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Posted 4 years ago

“Our Rebo Summit 1200 is an excellent trampoline for your children or grandchildren. Is safe, with enough room for each individual child. A strong frame and easily assembled. Looks as if it’ll be long lasting...... Very happy. Thank you.”

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Posted 4 years ago

“Really happy with the swing, its really sturdy and looks great. There was one slight issue but this was sorted immediately and a replacement part sent out that afternoon. Overall really happy and would recommend.”

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Posted 4 years ago

“Great quality”

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Posted 4 years ago

“Instruction were straight foward , just to make it a bit easier be good to number up the items and boxes save opening up all of them to build it. It seems to be good quality equipment. The onlt one thing was building the platform for the slide the bolts and nuts to secure it did were not long enough to fit 2 washers eaither end , so could not fit the washers.”

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Posted 4 years ago

“Absolutely fantastic quality, worth the longer wait time for delivery especially under the current circumstances. Thank you xx”

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Posted 4 years ago

“Just built it quick and easy looks good sounds good gunna give it 2 me lad in the morning”

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Posted 4 years ago

“Excellent customer service. This company is a role model for others. Our electric car arrived damaged (No Fault of theirs) and was replaced the next day! I would Highly Recommend this company to anyone. A++++ Carl”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews