Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

Write Your review

Tell us how Outdoor Toys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, the rebo oval trampoline is brilliant and outdoor toys were super helpful.”

Helpful Report

Posted 4 years ago

“Ordering process very simple and product seems to be good quality. Only 4/5 stars because on delivery of 3 large boxes (trampoline) was left on the drive at an address where they were away, so we had to do 1 1/2 hour round trip to go and move it to a safe place.”

Helpful Report

Posted 4 years ago

“More construction required than we were expecting, but overall the swing and climbing wall good and solid. Great shame that delivery took so long and that we had to contact outdoor toys to progress. Also, quite irritating to be asked for a review immediately after goods left outdoor toys before it had even arrived at courier and again before we had received the goods!”

Helpful Report

Posted 4 years ago

“Item delivered as ordered and generally well made. Care is needed when constructing the frame as the legs fit into a metal bracket and it is possible that the length of the legs could end up uneven as the legs are not specially shaped to fit the bracket”

Helpful Report

Posted 4 years ago

“Quick delivery and what we ordered was perfect! Fantastic and worth the money.”

Helpful Report

Posted 4 years ago

“Great experience with Outdoor Toys, with special mention to Nikki from Customer Services. Answered queries promptly via email, and when a small part from our Rebo set was missing, was dispatched the same day without any problem. Thanks!”

Helpful Report

Posted 4 years ago

“Swing and slide. Arrived several days earlier than predicted. All components present and correct and being very much enjoyed by my 1 year old granddaughter. Took a while to assemble with electric drill, electric screwdriver and tape measure needed. Instructions easy to follow but needed care and accuracy, pre-drilled components might have helped.”

Helpful Report

Posted 4 years ago

“Very good quality and easy assembly.”

Helpful Report

Posted 4 years ago

“Our Rebo Summit 1200 is an excellent trampoline for your children or grandchildren. Is safe, with enough room for each individual child. A strong frame and easily assembled. Looks as if it’ll be long lasting...... Very happy. Thank you.”

Helpful Report

Posted 4 years ago

“Really happy with the swing, its really sturdy and looks great. There was one slight issue but this was sorted immediately and a replacement part sent out that afternoon. Overall really happy and would recommend.”

Helpful Report

Posted 4 years ago

“Great quality”

Helpful Report

Posted 4 years ago

“Instruction were straight foward , just to make it a bit easier be good to number up the items and boxes save opening up all of them to build it. It seems to be good quality equipment. The onlt one thing was building the platform for the slide the bolts and nuts to secure it did were not long enough to fit 2 washers eaither end , so could not fit the washers.”

Helpful Report

Posted 4 years ago

“Absolutely fantastic quality, worth the longer wait time for delivery especially under the current circumstances. Thank you xx”

Helpful Report

Posted 4 years ago

“Just built it quick and easy looks good sounds good gunna give it 2 me lad in the morning”

Helpful Report

Posted 4 years ago

“Excellent customer service. This company is a role model for others. Our electric car arrived damaged (No Fault of theirs) and was replaced the next day! I would Highly Recommend this company to anyone. A++++ Carl”

Helpful Report

Posted 4 years ago

“Brought a trampoline for outdoor toys. Communication was excellent when needed. Trampoline if fantastic. Was easy to build by myself (mum) with help from 7 year old son in a couple of hours. He’s say the bounce is brilliant and being oval fitted exactly where we wanted it without it taking over the whole garden.”

Helpful Report

Posted 4 years ago

“Absolutely love the end product, however two bits where damaged on arrival and we had to pay for a carpenter to put it together as there was no pilot holes to give any direction. I either missed this or it was not clear, the instructions say two people taking the be hour to assemble. An experienced carpenter took 3 hours-so we had no chance!”

Helpful Report

Posted 4 years ago

“Excellent service and quick delivery. Quality excellent. Grandchildren love the swings.”

Helpful Report

Posted 4 years ago

“The climbing frame we ordered is BRILLIANT!!! We have a rebo double swing and slide and the kids are sooooooo happy with it. My only reason for not giving 5 stars is the packaging was questionable. It was just wrapped in plastic black bags and the delivery company used was a bit questionable. He swore in front of my 2 year old because the pallet broke and he had difficulty getting it out. I was shocked it wasn’t damaged when I watched him try to unload it from the van with no pallet and the plastic bags got very ripped. But luckily no damaged bits and no “lost screws” in the process thank goodness. Happy with the product though and the speed of delivery was much faster than the website quoted (by almost 2 weeks).”

Helpful Report

Posted 4 years ago

“When ordered was in stock after 14 days still no sign after emails and been told was on back order when ordered the day after got a dispatch notice for delivery but the goods themselves was as picture.”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,696 reviews