Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product (Rebo swing) that is being enjoyed very much by my granddaughter. Disappointed that delivery information could not be provided.”

Helpful Report

Posted 4 years ago

“Excellent website and customer service. Quick delivery and a very good product! Very happy!”

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Posted 4 years ago

“amazing service from start to finesh cant fault a thing”

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Posted 4 years ago

“Very robust, my granddaughter aged 5 loves it and the family feel that it is a very safe addition to her swing and frame also purchased from you. Thank you very much we are all pleased with my purchase”

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Posted 4 years ago

“Instructions are not easy to follow It took 2 days to assemble with 2 men The build time was 6 hours as it took 2 hours to follow the instructions We had to leave washers off as M8 was not long enough to accommodate them I would have given higher than 4 stars if the spanners had been included as our spanner was not 8mm and 13mm making task difficult”

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Posted 4 years ago

“Really pleased with the product and service received”

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Posted 4 years ago

“Over the moon with the quality of this swing set and overall service of this company...delivery was quicker than expected (even during Covid) so arrived in time for daughters birthday! Purchased the trapeze as well as the short anchors. The swing is sturdy enough without for small child but will need the anchors for older child doing some serious swinging.”

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Posted 4 years ago

“Good quality product. Instructions could have been better. One part was missing which got delivered very quickly once I reported it.”

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Posted 4 years ago

“Quick and efficient service”

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Posted 4 years ago

“Arrived before time stated. Delivery man insisted on carrying it through as it was very heavy, then disappeared before we could tip him. He deserves a star. Sturdy swing which isn’t cheap looking and goes well in our garden. Easy to assemble and safe. Worth every penny paid.”

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Posted 4 years ago

“Live the product kids have many hours of fun on it. Inly problem is trying to work out where best to place the swings as when in use at the same time they wack off each other. Would be useful to mark it out on the wood where they should be placed. As we are still trying to figure it out so children dont hit each other when useing swings at same time.”

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Posted 4 years ago

“Excellent customer service! The item arrived earlier than expected. The only thing I can suggest is to be more flexible to swap and upgrade parts of sets.”

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Posted 4 years ago

“Great customer service at Outdoor Toys. Outside, delivery team with fab communications via phone and text...faultless from start to finish!”

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Posted 4 years ago

“Great quality but not easy to assemble!”

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Posted 4 years ago

“Great communication and fast delivery due to the current situation”

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Posted 4 years ago

“Order was processed and despatched promptly despite COVID. We had problems with the delivery company but Nicki from Outdoor Toys was extremely helpful in resolving the matter . Would definitely recommend .”

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Posted 4 years ago

“Purchase of the 14 foot trampoline was easy and efficient, and the delivery was handled well. Erection gave no trouble and now the family are thoroughly enjoying the trampoline.”

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Posted 4 years ago

“Super fast delivery, even in Covid times! Great tracking email to see where shipping is. Fantastic product.”

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Posted 4 years ago

“Fast delivery dispite the situation at the moment. Ordered on Friday came Tuesday. Item as discribed.”