Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

Write Your review

Tell us how Outdoor Toys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an 'in-stock' item at the end April for my daughters birthday. Needless to say it has not arrived despite assurances that it would, nor has it even dispatched. Emails are not responded to, the phone is not answered. DO NOT BUY FROM THIS COMPANY. They have had my money for 3+ weeks and there has been no change to the order since I placed it. I will be instigating a charge back imminently.”

Helpful Report

Posted 6 months ago

“I had the worst ever deliveries from this company after spending over £500!! I'm a busy professional person and they promised "one smooth delivery" and the large swing and slide set came over FOUR deliveries over 8 days!”

Helpful Report

Posted 6 months ago

“if you dont get your items and have been charged for them. claim a CHARGEBACK off your bank for non-delivery”

Helpful Report

Posted 6 months ago

“DO NOT ORDER FROM THIS COMPANY!!!!!! No one answers the phone, it takes them over 1 week to reply to any email, I placed an order on the 11th April I was told 3 weeks later that they would ship this first thing monday for delivery that week. 2 weeks later I then receive another email from someone else telling me the item is now out of stock!!”

Helpful Report

Posted 6 months ago

“Ordered on 24th April for a birthday present on 6th May. Still not arrived and it is impossible to get through to a customer service representative by phone or email. I am so sorry to have made the mistake of using this company. Really disappointed. They have let themselves down if their reputation was previously as good as it suggests here. It is so simple just to answer the phone and explain what has gone wrong. Please sort it out Outdoor Toys!!”

Helpful Report

Posted 6 months ago

“Ordered on the 18th April 24. Delivery way past expected date. Customer service email replied said should ship on 7th May 24. Still no shipment. Would not recommend.”

Helpful Report

Posted 6 months ago

“Ordered 20th April. Spoke with someone on the 3rd May as I had not heard anything and it had been 10 standard working days. She informed me it would be delivered 10th May. I said I needed it for the Friday as it was for my daughters birthday. I was informed it would be here. Rang today 8th May as we still hadn't had a dispatch email to be told it wouldn't be here until the following week. This will now be after my daughters birthday so her present will now be ruined.”

Helpful Report

Posted 6 months ago

“I ordered Rebo Wooden Garden Double Swing Sets - Luna. During the order process the estimated delivery time was 7-10 business days. It's been 6 business days since the order and I haven't received any confirmation if the order is being processed or any updates on estimated delivery date or time. I've emailed customer service (info at outdoortoys com), no reply. I called customer service (tel:01691 888924), was on hold for 30 minutes, no answer. The communication has been non-existent. I'm now wondering if I've been swindled out of £156.99 and I'll never get the swing set or my money back. I'd like the customer service to respond to my queries, and if the product is not available anymore, I'd like a refund.”

Helpful Report

Posted 6 months ago

“Fantastic quality. Fast delivery. Highly recommend. Climbing wall triangle (green)”

Helpful Report

Posted 6 months ago

“Part missing on delivery, so emailed to ask for a replacement...10 days ago!!!!! I have now been on hold for 15 minutes with no sign of answering...rather than tell me there is a queue, the constant sales message trying to get me to buy more. Once I have the replacement part, I won't be using again - not happy.”

Helpful Report

Posted 6 months ago

“STAY AWAY FROM THIS COMPANY - YOU HAVE BEEN WARNED I placed an order for a double swing set for my daughter’s birthday on 20th April. It wasn’t delivered in time for her birthday and when it was delivered several parts were missing. It is now the 3rd May and we are still awaiting the missing parts despite a phone call everyday of the week and promises that they items will be expressed to us. Waiting in excess of 20-30 mins each time to speak to someone. This company is a total and utter shambles. I wish we had made our purchase elsewhere as this is a joke. 4 days after my daughters birthday and we still cannot build her present due to this S*** company and their total lack of compassion. Bank holiday weekend and she cannot play on her swing set. I would strongly suggest that you make your purchase elsewhere.”

Helpful Report

Posted 6 months ago

“WARNING: Do not order from this company unless you are willing to wait around a month for your order. When ordering my item I was told 7 working days, we are now well over that period. Communication back through email has been extremely slow and vague regarding the arrival of my items. Managed to get through to customer service after a very long wait on the phone to be told there's nothing they can do and I'll have to wait longer. We are now on 3 weeks going onto a month wait for this item. This item was a present for my daughter's birthday - as a centre piece for her garden party, which it now won't arrive in time for. What a disappointment. Be warned. 7 day delivery is a lie.”

Helpful Report

Posted 6 months ago

“No Service at all. No reply to various emails and no one answering the phones. We bought a swing that arrived to a work address (after trying and failing to change it) in 4 different deliveries one of which had the seat poles just sticking outside a hole in the box and had clearly been sent like this. The main cross beam has splits in it. The circular swing seat looks like it was returned by someone else as won't fit together and it was scratched. I will have to try to fix it myself. If I had paid by credit card I would have reported it and claimed the money back by sadly didn't. I am only posting this as I would hate for someone to buy a larger more expensive item and not get it. They are cheaper than their competitors but there is always a reason for this. Hopeless. Avoid this company they will upset you and your children !”

Helpful Report

Posted 6 months ago

“Non-existent customer service and even worse delivery service. Ordered a slide 3 weeks ago and still heard nothing. As the majority of other reviews say, I’ve had no replies to emails and almost impossible to get through to anyone on the phone. Looks like this gift will miss my daughter’s birthday. If you are to use this company, order MONTHS before you require your product and you might strike lucky.”

Helpful Report

Posted 6 months ago

“F***ing awful! Stay away! Useless service. I'm still waiting for my products that I ordered over two weeks ago. Have tried to call and email but nothing. There are other companies out there that actually care about their reputation and customers. This company is not one of them!”

Helpful Report

Posted 6 months ago

“On April 12, I ordered a swing and slides worth £390 as a birthday gift for my daughter. So far I have received only half of the order. One board each day. There is no slide and house. 2 hours a day on the phone, sending emails without any response. It's terrible how they treat customers, I don't recommend avoiding them and not buying anything. I have no money or a gift for my daughter!!!”

Helpful Report

Posted 6 months ago

“Multiple, bit part, deliveries, order placed on March 31st and still incomplete. Have tried phoning at least 6 times to be on hold and then cut off after 30mins. No effective response to email. Shambolic.”

Helpful Report

Posted 6 months ago

“Been emailing this company an electric childs Landrover when turned on makes a loud beeping then cannot turn car off have to keep plugging in charger to the inlet to turn the radio/car off have had no response and by the look of things many people on Facebook been experiencing the same issue with this company not responding. My advice steer clear. When going through Companies House looks like many change of hands not a good look.”

Helpful Report

Posted 6 months ago

“Delivery communications are poor. Our items have taken 3 weeks to arrive and we still only have 7 of our 11 packages so we can't build our climbing frame. This was meant to arrive for my granddaughter's 1st birthday party. My daughter raised a complaint to outdoor toys over a week ago and still no one has been bothered to reply. We have no communications or updates on where the other items are or if they're evening coming at all. We are considering cancelling the entire order and buying from somewhere else as it's been a shambles from start to finish. This is not the service you expect when spending almost £1,000 of products. We will never use this site again. Please read other similar reviews and do not purchase from here!!!!”

Helpful Report

Posted 6 months ago

“Order placed over 2 weeks ago for my little girls birthday. No communication from them. Tried emailing, still no response after 5 days. Tried calling 30mins nothing, 18mins nothing then a 12min call still trying to be connected cut off. All whilst playing their fantastic reviews whilst on hold. Laughable. Terrible service”

Helpful Report

Posted 6 months ago

Outdoor Toys is rated 4.7 based on 4,696 reviews