Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order 2 weeks ago, and paid for a 3-7 day delivery. Still waiting, have sent an online enquiry form. No response and emailed the info@ email address, again with no response. I've just spent 1 and a half hours trying to get from number 18 in the queue to the phone line finally being connected, for then the call just to ring out. Had to put the phone down, as clearly nobody in the office to take the calls. I NEVER leave bad reviews, but I am just quiet frustrated that I can't gain a response from the company, this was meant to have been a 3rd & 1st birthday present (and an expensive one) for my daughters, who have been sadly disapointed by it's non arrival.”

Helpful Report

Posted 2 years ago

“Poor order updates . Ordered for my daughters birthday , delivery was 7-14days . After 3+ weeks no delivery update , no email response and very difficult to contact through phone call : a week of phone calls , each person telling me different updates . 4 weeks and awaiting delivery !”

Helpful Report

Posted 2 years ago

“No communication at all since order. Should have been delivered by now and nothing. Queue on phone line is 26 people not holding for that long. No live chat on website and they don't reply to emails. Absolutely shocking.”

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Posted 2 years ago

“Not able to get through on phone line. Delivery that was paid for hasn't happened. Delivery that was promised in chat function has not happened. Product was ordered well in time for child's birthday. Hugely disappointing company, website and awful customer service. Do not use this company.”

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Posted 2 years ago

“Easy to use website”

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Posted 2 years ago

“Order placed 3 weeks ago along with a 3-7 day delivery. Item still hasn't arrived. Contact after 2 weeks to be told its being sent however still hasn't arrived. Waited for hours in a call waiting queue to be cut off at the last minute.”

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Posted 2 years ago

“Easy to use, all products fully described...”

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Posted 2 years ago

“These products are superb quality and the customer service is excellent. The swing looks perfect in the garden as it blends in with colours of the trees fences and Summerhouse.”

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Posted 2 years ago

“Great website. Swing set and frame really good quality. Easy to assemble. Quality excellent. Payment easy to use. Great to be able to purchase a product that is British Made. I agree with one of the reviews, that the stakes should be included with the swing. I suppose this would put the cost up for some people. Perhaps they should be shown as an option when purchasing the swing set. I only saw stakes available because i was looking at all the other products. Keep the British flag flying.”

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Posted 2 years ago

“Very quick and easy”

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Posted 2 years ago

“The slide was just what my granddaughter wanted and it arrived on time. Perfect!”

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Posted 2 years ago

“Website easy to navigate and ordering very easy. I cannot wait to receive these goods for my little grandchildren. Hopefully they will not disappoint.”

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Posted 2 years ago

“This is a nice company to deal with first class service”

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Posted 2 years ago

“Good car easy to order all features included”

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Posted 2 years ago

“Excellent quality products from a great company! I was kept updated regularly on the status of the order and the delivery driver was very friendly. Packaged well. Overall would definitely recommend this company.”

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Posted 2 years ago

“Ease of ordering and quality products”

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Posted 2 years ago

“Easy to order on line. I am an OAP and I did it. I hope when the car arrives my granddaughter loves it. I chose red as it her favourite colour. Its for her third birthday. By reading the reviews it looks as though customer service is really good, This was a factor I took into consideration when choosing Outdoor Toys.”

Helpful Report

Posted 2 years ago

“This product does take half a day to assemble so be aware of that! Excellent quality of wood and now keeping a very happy 2 year old amused.”

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Posted 2 years ago

“wonderful quality and great designs. I bought the Rebo wooden swing set and monkey bars + deck and slide for my grand daughter's 1st birthday - and it was such a hit. So going to buy the mud kitchen and picnic table for next one. Michele”

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Posted 2 years ago

“Thankyou, I spoke to Miriam who was very helpful.”

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Posted 2 years ago

Outdoor Toys is rated 4.7 based on 4,696 reviews