Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently purchased the Rebo double swing which Is perfect for my 4yr old and 10 month old baby. It is also a great size for my limited garden. You NEED to buy additional ground pegs (which is recommended by outdoor toys) but this is not stated in the product description that you have to purchase separately (stated on instructions in product box) I have now ordered these but will have to pay the costly delivery cost twice now. I think it would help future customers to have this noted on the product description.”

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Posted 2 years ago

“David our delivery driver was really amazing. Such a kind man who helped me with everything. Checked it off with me so I knew everything was there and couldn't have been more helpful.”

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Posted 2 years ago

“I ordered a kids waltzer on Monday and it’s just arrived took only 2 days delivery .. no problems with email communication what so ever. Extremely fast delivery”

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Posted 2 years ago

“I was needing a charger for a electric dirt bike I bought 2 year ago I thought would hsve been hard to find but I got in touch and these people acted straight away and sent me a link for my sons charger, I'm now waiting for it to be delivered Very helpful staff”

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Posted 2 years ago

“Bought this good quality climbing frame for a 3 year old. It was delivered and unloaded with care. Really good quality and good instructions. It did take a little longer to arrive than I expected but we’ll worth the wait.”

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Posted 2 years ago

“Made an order 2 weeks ago, and paid for a 3-7 day delivery. Still waiting, have sent an online enquiry form. No response and emailed the info@ email address, again with no response. I've just spent 1 and a half hours trying to get from number 18 in the queue to the phone line finally being connected, for then the call just to ring out. Had to put the phone down, as clearly nobody in the office to take the calls. I NEVER leave bad reviews, but I am just quiet frustrated that I can't gain a response from the company, this was meant to have been a 3rd & 1st birthday present (and an expensive one) for my daughters, who have been sadly disapointed by it's non arrival.”

Helpful Report

Posted 2 years ago

“Poor order updates . Ordered for my daughters birthday , delivery was 7-14days . After 3+ weeks no delivery update , no email response and very difficult to contact through phone call : a week of phone calls , each person telling me different updates . 4 weeks and awaiting delivery !”

Helpful Report

Posted 2 years ago

“No communication at all since order. Should have been delivered by now and nothing. Queue on phone line is 26 people not holding for that long. No live chat on website and they don't reply to emails. Absolutely shocking.”

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Posted 2 years ago

“Not able to get through on phone line. Delivery that was paid for hasn't happened. Delivery that was promised in chat function has not happened. Product was ordered well in time for child's birthday. Hugely disappointing company, website and awful customer service. Do not use this company.”

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Posted 2 years ago

“Easy to use website”

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Posted 2 years ago

“Order placed 3 weeks ago along with a 3-7 day delivery. Item still hasn't arrived. Contact after 2 weeks to be told its being sent however still hasn't arrived. Waited for hours in a call waiting queue to be cut off at the last minute.”

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Posted 2 years ago

“Easy to use, all products fully described...”

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Posted 2 years ago

“These products are superb quality and the customer service is excellent. The swing looks perfect in the garden as it blends in with colours of the trees fences and Summerhouse.”

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Posted 2 years ago

“Great website. Swing set and frame really good quality. Easy to assemble. Quality excellent. Payment easy to use. Great to be able to purchase a product that is British Made. I agree with one of the reviews, that the stakes should be included with the swing. I suppose this would put the cost up for some people. Perhaps they should be shown as an option when purchasing the swing set. I only saw stakes available because i was looking at all the other products. Keep the British flag flying.”

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Posted 2 years ago

“Very quick and easy”

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Posted 2 years ago

“The slide was just what my granddaughter wanted and it arrived on time. Perfect!”

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Posted 2 years ago

“Website easy to navigate and ordering very easy. I cannot wait to receive these goods for my little grandchildren. Hopefully they will not disappoint.”

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Posted 2 years ago

“This is a nice company to deal with first class service”

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Posted 2 years ago

“Good car easy to order all features included”

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Posted 2 years ago

“Excellent quality products from a great company! I was kept updated regularly on the status of the order and the delivery driver was very friendly. Packaged well. Overall would definitely recommend this company.”

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Posted 2 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews