Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product but would like to make following observation concerning assembly. Before assembling the product I did varnish all of the wooden items. When I came to install the 4 upright poles into the metal bracket 3 out of the 4 poles were very tight to install and I had to revert to using washing up liquid and a large mallet in order to complete this task.”

Helpful Report

Posted 3 years ago

“Great item my grandson loves the slide.”

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Posted 3 years ago

“We recently purchased a play area from here. Our delivery driver Mo was extremely helpful and checked throughly that everything was there. He also gave us some helpful tips regarding building it. The quality of the play area is very high and looks great in our garden.”

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Posted 3 years ago

“Lovely swing, just what we wanted. Easy to navigate through website and place order, clear expectations on delivery times given at time of order. Great delivery service, given a pm timeframe the day before scheduled delivery and then called 30 minutes before. Polite delivery drivers Simple to build and feels really sturdy and looks great. Excellent value for money and most importantly my daughter absolutely loves her new swing!”

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Posted 3 years ago

“Great delivery, lovely trampoline and easy to put together! 2 very happy children!”

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Posted 3 years ago

“Excellent product. Delivery driver Mo was very helpful and polite and took time to check that the packages were complete. Instructions not always easy to understand, but the structure is very siolid and the grandkids love it.”

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Posted 3 years ago

“Bought a play bench for my grandchildren it arrived on time, was very easy to assemble . They were delighted with it the bench is very sturdy as it needs to be as they love climbing over it. Very reasonably priced would highly recommend this product”

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Posted 3 years ago

“We ordered the Rebo nest swing. The swing itself is great! And not hard to assemble, though the assembly instructions could be bit better.”

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Posted 3 years ago

“Love the slide/swing/monkey bars, grandkids love it more. Took time to put together but no problems encountered. Only reason not 5 stars is advert said all fixtures and fittings included but this does not include ground pins/pegs which are extra. Just not clear enough that these are separate.”

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Posted 3 years ago

“Missing parts but resolved quickly - good customer service”

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Posted 3 years ago

“Quick delivery, easy purchase, instructions were a little confusing but we got there & it was built within 5 hours. Excellent quality would definately recommend.”

Outdoor Toys 5 star review on 23rd April 2021

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Posted 3 years ago

“Fantastic after sales service”

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Posted 3 years ago

“The sand and water table is fantastic. Clear instructions I would say you need 2 people for some parts of the building as it is quite heavy. The kids absolutely love playing at it and having lunch outside is an added bonus. The only slight issue I had was the time it took for delivery and I wasn't updated when it was sent out, luckily I was in when it arrived but I didn't know it was due.”

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Posted 3 years ago

“Our great grandaughter really loves this.”

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Posted 3 years ago

“Great product but not knowing when and which company is delivering the item isn’t great as had to plan to stay home for the 5 day period just incase.”

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Posted 3 years ago

“Very sturdy slide, my grandson loves it. I also bought the wheel, phone, telescope and grab rails. Very pleased with everything.”

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Posted 3 years ago

“excellent product, delivered promptly”

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Posted 3 years ago

“We love the swing/slide set we bought it arrived a lot quicker than expected- it’s sturdy and well made (though the instructions could have been a bit better). Ultimately though we are really pleased with this. However we are really disappointed with the sand pit extension we bought. For £50 we expected a lot better than some wood for a lid, a small bag of sand that won’t be enough to fill it and a bit of material lining. It definitely isn’t worth the money paid for it and a big let down considering how pleased we were with the main set. If this was sold at a cheaper price to match the materials given etc this would be acceptable but £50 is extremely steep for what you actually receive. We had considered the climbing extension instead now wish we had gone for this as hopefully it would have been worth the extra money.”

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Posted 3 years ago

“Sensible pricing when I bought, clearly showing what was in stock and what wasn't and clear communications with delivery. All in all, very good experience.”

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Posted 3 years ago

“Great product, longer delivery than a lot of companies (only a problem if you’re not organised!) but arrived when promised.”

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Posted 3 years ago

Outdoor Toys is rated 4.7 based on 4,696 reviews