Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a trampoline for outdoor toys. Communication was excellent when needed. Trampoline if fantastic. Was easy to build by myself (mum) with help from 7 year old son in a couple of hours. He’s say the bounce is brilliant and being oval fitted exactly where we wanted it without it taking over the whole garden.”

Helpful Report

Posted 4 years ago

“Absolutely love the end product, however two bits where damaged on arrival and we had to pay for a carpenter to put it together as there was no pilot holes to give any direction. I either missed this or it was not clear, the instructions say two people taking the be hour to assemble. An experienced carpenter took 3 hours-so we had no chance!”

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Posted 4 years ago

“Excellent service and quick delivery. Quality excellent. Grandchildren love the swings.”

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Posted 4 years ago

“The climbing frame we ordered is BRILLIANT!!! We have a rebo double swing and slide and the kids are sooooooo happy with it. My only reason for not giving 5 stars is the packaging was questionable. It was just wrapped in plastic black bags and the delivery company used was a bit questionable. He swore in front of my 2 year old because the pallet broke and he had difficulty getting it out. I was shocked it wasn’t damaged when I watched him try to unload it from the van with no pallet and the plastic bags got very ripped. But luckily no damaged bits and no “lost screws” in the process thank goodness. Happy with the product though and the speed of delivery was much faster than the website quoted (by almost 2 weeks).”

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Posted 4 years ago

“When ordered was in stock after 14 days still no sign after emails and been told was on back order when ordered the day after got a dispatch notice for delivery but the goods themselves was as picture.”

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Posted 4 years ago

“We made a mistake on our order but your team helped us to get it sorted out. Our Granddaughters swing set arrived earlier than promised. All around excellent service Thank you”

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Posted 4 years ago

“A++++”

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Posted 4 years ago

“Whist I encountered some problems around delivery and collection at the start, this has now been resolved and Rhian has been excellent in terms of reaching a resolution that we are happy with. Thank you Rhian for your approach and help over that past few days. I am very grateful for your assistance and style of communication.”

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Posted 4 years ago

“Purchased the Mercedes in pink for my daughter and can honestly say it’s amazing. Highly recommend, there’s so many features and it has a Couple of soundtracks already built in! My daughter loves it! Thank you”

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Posted 4 years ago

“Awesome bit of kit, it didn't take long to assemble at all and the kids absolutely love it. It would have been 5 stars but the instructions didn't match up to exactly what we'd ordered so the hubby assembled it wrong initially, once I pulled a photo off the website and he was able to correct it easily.”

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Posted 4 years ago

“Quick delivery and great quality toy. My daughter loves it”

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Posted 4 years ago

“Great quality product for a good price. Delivery was fast and I was informed of the delivery date in advance and given a time slot on the day. Would definitely look at purchasing other items from this site.”

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Posted 4 years ago

“Took a bit longer to arrive due to Corona virus but happy with goods”

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Posted 4 years ago

“Great service from start to finish even in this trying time! Very happy with our swing great quality”

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Posted 4 years ago

“Very pleased with our swing set. Great quality, husband found it fairly easy to put together. Girls love it”

Helpful Report

Posted 4 years ago

“The double swing looks good and seems sturdy. I would recommend, however there were no instructions on how to assemble with anchors and it did not take 1hour to build as suggested, it took much longer as the instructions are not very clear. Also there is no advice about which type of anchors to buy, we went for heavy duty anchors but did not need them and had to return them and purchase standard ones instead.”

Helpful Report

Posted 4 years ago

“The quality of the swing set is outstanding. It was easy to erect and it just blends in perfectly with the garden. I’ve bought it for my grandchildren and I’m sure they will have years of fun on it. Would highly recommend it.”

Helpful Report

Posted 4 years ago

“Very sturdy & easy to erect”

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Posted 4 years ago

“Excellent service Excellent product”

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Posted 4 years ago

“Put it up today - wasn’t too difficult. Little boy loves it!”

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Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews