Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was sooner than expected which was great. Ordered 2by mistake and was sorted immediately by the customer care team. Only reason for 4 stars instead of 5 was few bits missing but even that was sorted without any hassle and delivered promptly. Overall great quality product and good service.”

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Posted 4 years ago

“Trampoline delivered quickly, great service from the delivery guys. Very happy.”

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Posted 4 years ago

“Easy to assemble with parts fitting together easily. Sturdy & safe, grandson loves it.”

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Posted 4 years ago

“Good fast turnaround...needs met1”

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Posted 4 years ago

“Great product, arrived in a very timely manner, very easy to install, our two younger children absolute love it.”

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Posted 4 years ago

“My daughter loves the double swing. I put it together with no trouble. It seems really solid. Great product.”

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Posted 4 years ago

“Great product; excellent customer service!! Will definitely buy from Outdoor Toys again!”

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Posted 4 years ago

“Fab fast delivery! Great swing!”

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Posted 4 years ago

“We ordered the Audi Q8 in white for our little girls first birthday! Had a few problems with but was quickly resolved by there customer care team and sorted. Would definitely buy from them again. A* service”

Outdoor Toys 5 star review on 24th August 2020

Helpful Report

Posted 4 years ago

“Competitively priced. Swing brackets manufacturing tolerances not great. Out of the two brackets supplied the four main posts fitted in three of the four slide in ends. Tried all four posts both ends and simply too tight to fit in without shaving/ sanding down, Yet the post ends fitted in all other three ends. Even made sure posts were not swollen with moisture. Parts missing but replaced quickly.”

Helpful Report

Posted 4 years ago

“Delivered quickly although packaging of box containing the fixtures had taken a beating leaving it ripped open, luckily everything was still in it. As far as the frame goes its solid and quite easy to put together but you will need a decent hammer to get the legs into the metal frame fittings as its very tight(not a bad thing at all). There were splits in the wood however these were all along the grain so not an issue and a lot of them have shrank since being outside with a bit of moisture. My only issue is the wood used on the trapeze bar has already gone moldy with black mold after just 3 weeks outside suggesting it hasn't been treated or is poor quality, I cant see it lasting through the winter before its rotten and needs replacing. My only other suggestion is they supply some silicon washers to go on the bolt that holds the swings to stop movement and noise happening. Overall I think its a good product and I am happy with my purchase, the manufacturer just needs a couple of tweaks to make this an excellent product.”

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Posted 4 years ago

“Swings arrived within delivery time which was quick ,easy assembly instructions and good quality . No faults at all .”

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Posted 4 years ago

“Seemed easy to assemble and my daughter loves it.”

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Posted 4 years ago

“really pleased with my purchase Exactly as described. No missing parts and already brought hours of fun I used a handyman to put it up. The swing went up quickly, the slide needed a fair bit of putting together. It was his opinion that the anchor kit I'd bought with the swing wasn't sufficient to hold it securely in my garden, so we did concrete it in”

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Posted 4 years ago

“swing set delivery well organised, only issue was no delivery note, so could not check that all components had arrived until i put the swingset together”

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Posted 4 years ago

“Trampoline delivered promptly within 2 hr slot. Both granddaughters (6&8) delighted and bouncing like kangaroos. Very good product easy to erect and good value.”

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Posted 4 years ago

“Love the product! It arrived over 2 days but when enquiring about only 1/2 delivery arriving we had a speedy response”

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Posted 4 years ago

“Great service and fast delivery”

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Posted 4 years ago

“Fast delivery and excellent customer service.”

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Posted 4 years ago

“Excellent swing - strong and superb quality. Arrived quickly and didn't take long to put up. Looks lovely in my garden and my 3 year old granddaughter absolutely loves it. Thank you Outdoor Toys for brilliant service 😊”

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Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews