Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered playhouse, swing and a monkey bar. The order was delivered but there were some parts missing with the order. I have tried contacting them for more than a week now through phone and email. There has been no response at all. It is my daughter's birthday and I want to get it assembled before that. This is really bad experience.”

Helpful Report

Posted 7 months ago

“Please dont order from this company still waiting on a children's swing 3 weeks later Ordered 11th May - Review added 30th May Nobody has an answer on where or when my order will be delivered 1hr waiting on the phone to speak to someone Will be adding this review to Google & TrustPilot”

Helpful Report

Posted 7 months ago

“Placed an order 5th May 24, it said delivery between 10 to 14 days. Well they delivered 4 pieces of the slide swing set on the 28th after asking for a refund, then another part of it was delivered yesterday, still missing the other two parts of it, again I have emailed asking for a refund and for them to pick it up. I bought it for a birthday present, but the birthday has been and gone now. Never will I use this company again. No one ever seems to answer the phone and emails take days to answer, shocking customer service.”

Helpful Report

Posted 7 months ago

“Absolutely No Communication. Order placed 06/04 and I received no call, email or message in the subsequent 6 weeks. Thought perhaps I’d been scammed as no one answers the phone (it’s just a recorded message on a loop). Emails were answered after a week or so with “I’ll find out’ obviously they never got back to me. Just when I’d contacted my credit card to try and get my money back a lovely fitter called me, I dealt with him from then on, although of course this is not his job. He assembled the playhouse tower for me today 29/05 and did a great job.”

Helpful Report

Posted 7 months ago

“I bought a swing and slide set and because the products can be purchased individually, the instructions only include how to make the, not how to interconnect them. So i've been sat on hold for nearly 2 hours whilst sat in the garden trying to get this built for my children. They clearly only care about sales, not after sale support so buy with caution. Any issues likely won't get resolved.”

Helpful Report

Posted 7 months ago

“They will not answer the phone 40minutes and still no answer a week if at all to respond to an email and if you need to return an item its at your expense ,a large or heavy item would cost in the hundreds . I woukd recommend to go elsewhere incase of any issues ,terrible service .”

Helpful Report

Posted 7 months ago

“Do not order from this company. The order was not delivered in the time frame provided. When it was finally delivered, there was one of the deliveries missing. I spent 1/2 hour on the phone with Dx to find it was never delivered to Dx. I spent 3/4 waiting to get through to OutdoorToys. When I finally did the employee named Pete kindly help me identify the missing parts and promised me without fail they would be dispatched for Saturday morning delivery and even kindly confirmed this by email. This was on Friday 24th May. In the afternoon I responded to the email, and tried to call as I did not receive any confirmation from the next day delivery firm. - no response. I called and waited on hold for 1/2 hour - no response. I chased by email again - no reponse. This was the last of the communication. The missing part did not arrive on the Saturday as promised. I waited in all morning just in case. I have had to source my own supplies to finish the build. It was a birthday present for my 6 year old son. It was meant to be delivered one week before his birthday, it was partially delivered one week after his birthday. I had to build it at the weekend and finish with my own suppliers as he is distraught. There have been no responses to my follow-up emails. I write this review as I can see that the company is responding to these feedbacks in an attempt to get a response. I also write this review to warn others, as many other reviews have said - do not buy from this company. My apologies Outdoor Toys, these things happen but you need to sort out these issues as they happen and keep promises.”

Helpful Report

Posted 7 months ago

“Incomplete delivery. I only received one piece of wood for a double swing. Customer service is appalling. I rang them 2 weeks ago and gave heard nothing.”

Helpful Report

Posted 7 months ago

“THE WORST COMPANY TO BUY FROM, I order a swing/climbing frame set on 17h April. 14th May i received half an order. i have spent a total of 4.5 hours on the phone to be told on numerous occasions my missing parts were being dispatched that day....nothing has come, no tracking or anything. seems like these reviews are all similar. i wish i had known. Still no further forward with my missing parts. how on earth a company can run like this i have no idea.....STAY WELL CLEAR unless you want half an order!!!!”

Helpful Report

Posted 7 months ago

“We ordered a toddler swing on April 29th for our grandson’s birthday on May 20th. We checked delivery times and ascertained that the item would arrive in plenty of time. We received a text and email from DX delivery on May 13th to say that the swing would be delivered that day. What actually arrived was the seat, fittings and crossbar. I contacted DX delivery who said they had no more items to deliver. I phoned Outdoor Toys and when I eventually got through, I was told they would immediately dispatch another set of upright poles with priority delivery and that they should arrive by the end of the week - a couple of days before the birthday. Sadly there was still no sign of the poles by my grandson’s birthday. I phoned Outdoor Toys again but gave up after spending 45 minutes on hold. I sent an email to which I’ve had no response other than to acknowledge receipt of my email. This morning, May 23rd, the upright poles arrived. We had no text or email giving us a delivery time but we discovered them on the drive when we went out late morning. We’re very glad that the poles have arrived, at last, but sadly my little grandson’s birthday has now been and the family returned home yesterday. Whether the missing upright poles was the fault of Outdoor Toys or DX delivery, I don’t know, but we’re extremely disappointed with the service we’ve had and won’t be ordering anything from Outdoor Toys in the future.”

Helpful Report

Posted 7 months ago

“Having received no communication two weeks after placing my order I sat on hold with customer services for over 30 minutes before being told my order would be delivered the following week. It’s been delivered today with less than half of the order actually arriving so again I’m sat on hold with customer services for 35 minutes and counting!”

Helpful Report

Posted 7 months ago

“Terrible customer service dont answer the phone car sent for xmas never worked have been trying since december to get replacement! Resolution team dont reply to emails worst customer service ever!”

Helpful Report

Posted 7 months ago

“Product arrived incomplete, reading the reviews looks like the courier splits the job. Must be cost cutting but still waiting for the rest of the order and it’s been a week. Looks like it is lost, but impossible to know because the customer service is an endlessly repeating annoyingly cheery message telling you how good they are. Beg to differ.”

Helpful Report

Posted 7 months ago

“Ordered a swing for my granddaughter It arrived with a piece missing Been a week and still cannot contact customer service Sent an email and have been in a Phone que for hours.”

Helpful Report

Posted 7 months ago

“Ordered a climbing frame which was almost 700 pounds. Had 5 packages over the next 3 weeks (two parts weren't even for the frame we'd ordered) we were supposed to receive 10. No answers to emails and an average of 37 minutes on hold on the 9 occasions I had to call them. I calculated that WHILST being on hold. Fed up with excuses, ordered them to pick up what I had and refund me which took another phone call 2 weeks after they'd picked it up. I've gone elsewhere.”

Helpful Report

Posted 7 months ago

“4 Weeks after placing a order for the swing and slide set the item was finally delivered via 4 separate deliveries. I am shocked that the item was even sent in the condition it was received in. Every piece of wood had cracks straight down them which could potentially be very dangerous to any child using the item. I do not want to item anymore and have no trust in the company to send a replacement.”

Helpful Report

Posted 7 months ago

“ordered a remote control ride on car, delivered as told but only half of delivery arrived and the car don't work at all. have sent email and received automated email asking not to send further emails to avoid being put at bottom of the list a week ago, tried to call numerous times, no answers on phones at all, waste of time and have a £180 toy that cant be played on”

Helpful Report

Posted 7 months ago

“No delivery of order! Ordered >£600 worth of climbing frame 4 weeks ago, delivery time at point of purchase said 10-14 days. Got an email about delivery 5 days ago but all that was delivered was the anchor kit!! Tried calling multiple times but haven’t got through to any staff member, despite waiting for 45mins each time so have sent an email chasing my order but have had no reply!! A few pieces of wood have arrived a few days later but even the delivery driver questioned where the rest of the delivery was. Awful customer service and I still don’t know if I’m going to get my goods!!! Beware if thinking of ordering from this company”

Helpful Report

Posted 7 months ago

“I ordered on 20th April . Called customer services after the 7 days . Spoke to Beth and it was dispatched the next day . Did take 4 days due to Bank Holiday . All pieces there and built up now . I was skeptical because if other reviews but happy with my purchase”

Helpful Report

Posted 7 months ago

“I made an order 29th April and it was accepted . I chased the order on the 6th May (16.30) after spending 15mins on the phone and was promised delivery on 16th. I sent an email asking for an update on the 16th and have had no feedback. I have been holding on three occasions today in excess of 1 hour. I have now been holding for 40mins. I cannot get through. For a firm that boasts perfect products, great service and the best suppliers, this is very poor.”

Helpful Report

Posted 7 months ago

Outdoor Toys is rated 4.7 based on 4,702 reviews