Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product (wooden swing) and easy to set up. The children love it. Customer Service is also excellent. The swing I ordered arrived earlier than indicated and while additional ground spikes were missing I was able to email the company outside the stated opening hours and received an immediate response from Jenny that replacements would be sent immediately. They were and I received them 2 days later.”

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Posted 3 years ago

“Great products as always, high quality and good price. Very speedy delivery.”

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Posted 3 years ago

“Great service. Item was damaged in transit but outdoor toys replaced it promptly without question. I would purchase from them again.”

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Posted 3 years ago

“I found the double swing frame to be quite flimsy and the anchors don't hold well despite trying them in numerous positions. We have added our own wood to the frame reinforce it so I am now satisfied that my 5 year old can use it safely.”

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Posted 3 years ago

“Really happy with the equipment. Arrived promptly and straightforward to assemble. Good quality”

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Posted 3 years ago

“Product is 5 ⭐️, the only gripe I would have was the time it took to be delivered due to COVID 19.”

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Posted 3 years ago

“Highly recommended. From the beginning call for advice, to ordering and product quality. Outdoor Toys are the ones to go to for your playground needs.”

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Posted 3 years ago

“Fast delivery and really good qualify swing! My son loves it. Thank you”

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Posted 3 years ago

“Brilliant came earlier than expected and was easy to follow instructions and is solid.”

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Posted 3 years ago

“Customer service is brilliant but delivery just let you down. I had half delivered then had to wait 3 weeks for the last part and had to ring various times to chase it up.”

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Posted 3 years ago

“Excellent quality very quick service arrived 11 days early which was great will use this company again”

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Posted 3 years ago

“This is a very good quality product which our daughter loves and will hopefully last her many years to come.”

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Posted 3 years ago

“Delivery on time Easy to set up Amazing quality Fantastic fun for kids”

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Posted 3 years ago

“Amazing”

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Posted 3 years ago

“Amazing product! Kids love it”

Outdoor Toys 5 star review on 22nd April 2021

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Posted 3 years ago

“Really happy with this product! Delivered earlier than estimated ‘in stock’ date which was a real bonus. Looks brilliant, kids absolutely love it. Completed the garden perfectly!”

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Posted 3 years ago

“This is the second one we’ve purchased and I am happy to say this one came mostly made up. We did have a problem with a motor on the first one but the manufacturer just sent us a replacement. We would be happy to recommend both the manufacturer and yourselves for your after sales service.”

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Posted 3 years ago

“Excellent quality frame. Arrived within 4 weeks which was quicker than estimated. Brilliant service.”

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Posted 3 years ago

“Lovely play set. Ideal for all garden types. Easy to set up. Great service and delivery.”

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Posted 3 years ago

“We love the swing set. We thought that the instructions could have words instead of just following a picture were not all good at practical flat pack type things . It wasnt totally apparent that you had to buy the anchors as an extra . The baby swing rope was threaded. wrongly and whilst the customer services were lovely sending a video how to unravel it was a different rope that was wrapped around , took a bit of unravelling . There was a piece of wood missing from the slide platform , another phone call . Well done tho the anchor and missing part arrived the next day . So all in all 4 excited grandchildren It looks well made and sturdy”

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Posted 3 years ago

Outdoor Toys is rated 4.7 based on 4,696 reviews