Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,696 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

“good company, speedy delivery and helpful staff, disappointed with my choice of double boat swing, as no good for one child as kept flipping over”

Helpful Report

Posted 3 years ago

“Delivery very quick, items all ok, very easy to deal with, when I asked a couple of questions the answers were easy to follow.”

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Posted 3 years ago

“Toddler swing seat arrived promptly. Good quality”

Helpful Report

Posted 3 years ago

“I ordered the rebo RB 143 rubber swing seat ....I have received it all good....but no instructions.....and pics of seat don’t show how the ropes are attached at the top ....do the metal rings attach at the top?”

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Posted 3 years ago

Good Afternoon Evelyn, Thank you for your review. The loops on the rope attach the carabiner clips on the top beam. I hope this helps, but if you do need any further assistance, please do not hesitate to contact our Customer Services who will be happy to help. Best Wishes, OutdoorToys Team

Posted 3 years ago

“I failed to tick the box to get 10 off my order. Rang and this was dealt within 15 minutes of me ordering”

Helpful Report

Posted 3 years ago

Good Afternoon Tracey, Thank you for your kind review. We are delighted to hear that you are happy with the service received. We hope your little one(s) are happy with their new item! Best Wishes, OutdoorToys Team

Posted 3 years ago

“Great price and service”

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Posted 3 years ago

“Great service highley recommended”

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Posted 3 years ago

“Looking for a toddler sized tree swing and I eventually found a site with reliable info on size and suitability, and not too expensive. Item arrived and looks great in all aspects. Expecting it to get well used once the weather improves!”

Outdoor Toys 5 star review on 16th February 2021

Helpful Report

Posted 3 years ago

“Called for some information before placing my order and got right through to someone who was able to help. Placed my order online and it was dispatched really quickly. Looking forward to receiving it!”

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Posted 3 years ago

Good Afternoon Karen, Thank you for your lovely review. I have forwarded your wonderful feedback onto the team and we hope that you and your little one(s) enjoy your item when this arrives! Best Wishes, OurdoorToys Team

Posted 3 years ago

“Good website - easy to navigate, easy to order and competitive prices. Very quick delivery”

Helpful Report

Posted 3 years ago

“Website could do with being updated. Very hard to find the product I wanted. Once I found it delivery was good.”

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Posted 3 years ago

“Order”

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Posted 3 years ago

“I haven't orderd anything online before or used Paypal, made a mistake when ordering didn't add code. I called the customer service and the lady was Brilliant with me. She sorted the problem in an instant and gave me all the reassurance I need. I look forward to my purchase arriving and can see me being a regular customer.”

Helpful Report

Posted 3 years ago

Good Morning Steve, Thank you for your lovely review. We are delighted to hear that you are happy with the service received and this has been fed back to the Customer Services team. We hope your little one(s) enjoy their new item! Best Wishes, OutdoorToys Team

Posted 3 years ago

“I ordered my sons ride on car yesterday and it arrived today. Excellent service :) it is my third purchase from Outdoor Toys and the service has always been great. My son loves his car, we are just charging it up before his first use! Highly recommend this company”

Helpful Report

Posted 3 years ago

Good Morning Jesse, Thank you for your lovely review. I have fed back your wonderful comments to our Customer Services department and we are delighted to hear that your son is enjoying his new car. Best Wishes, OutdoorToys Team

Posted 3 years ago

“Great service and helpful in the phone. Can't wait tovrecieve our order”

Helpful Report

Posted 3 years ago

“I was very impressed by the response when I thought I had a payment problem. The person who answered the phone ( I apologise I cannot remember her name) was extremely polite and apologised for not answering immediately. Great customer service. My daughter said the parcel arrived promptly and although slightly damaged on the outside was packed well and fin on the inside. The only thing they haven' been able to check until putting the swing together was all the components.”

Helpful Report

Posted 3 years ago

Good Morning Rosalind, Thank you for your review. We are delighted to hear that you are happy with the service received. We hope you will be very happy with your item, once this has been assembled. Best Wishes, OutdoorToys Team

Posted 3 years ago

“5 star service many thanks great birthday gift highly recommended”

Helpful Report

Posted 3 years ago

“Easy to use website, great range, competitive pricing, prompt delivery. What's not to like”

Helpful Report

Posted 3 years ago

“Helpful on the phone, fast delivery and great product!”

Helpful Report

Posted 3 years ago

Outdoor Toys is rated 4.7 based on 4,696 reviews