Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with this product! Delivered earlier than estimated ‘in stock’ date which was a real bonus. Looks brilliant, kids absolutely love it. Completed the garden perfectly!”

Helpful Report

Posted 3 years ago

“This is the second one we’ve purchased and I am happy to say this one came mostly made up. We did have a problem with a motor on the first one but the manufacturer just sent us a replacement. We would be happy to recommend both the manufacturer and yourselves for your after sales service.”

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Posted 3 years ago

“Excellent quality frame. Arrived within 4 weeks which was quicker than estimated. Brilliant service.”

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Posted 3 years ago

“Lovely play set. Ideal for all garden types. Easy to set up. Great service and delivery.”

Outdoor Toys 5 star review on 22nd April 2021

Helpful Report

Posted 3 years ago

“We love the swing set. We thought that the instructions could have words instead of just following a picture were not all good at practical flat pack type things . It wasnt totally apparent that you had to buy the anchors as an extra . The baby swing rope was threaded. wrongly and whilst the customer services were lovely sending a video how to unravel it was a different rope that was wrapped around , took a bit of unravelling . There was a piece of wood missing from the slide platform , another phone call . Well done tho the anchor and missing part arrived the next day . So all in all 4 excited grandchildren It looks well made and sturdy”

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Posted 3 years ago

“Brilliant so glad I bought it, kids love it”

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Posted 3 years ago

“Fast delivery and Dan the delivery man was very professional. Excellent trampoline. My 3 children love their 10ft rebo!”

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Posted 3 years ago

“We purchased a Rebo Swing and Monkey Bars set and we are very happy with it. Delivery time was very good and the value of the product is good. The product was easy enough to assemble on the whole, however, the only thing stopping me from giving 5 stars is the difficult in putting the vertical wooden pieces in to the metal brackets. The horizontal wooden pieces above the swings and on the monkey bars go in fine, but the long pieces of timber that support the monkeys bars vertically and that make the A frame of the swing were too wide for the brackets. I understand that wood can change size, swell etc, but the wood was dry on delivery, remained dry and was assembled dry, so the brackets needs to be made wider to accommodate these pieces of wood if they are coming too wide. As a result, I had to cover the end of the wood and use a mallet to force them in to the bracket, which has on one piece of the A frame caused a minor split to the wood. This won't affect the strength of the frame but isn't ideal when this has been caused by bad fitting pieces of kit. As I say though, on the whole, very happy and my children love it. Other than the pieces of wood mentioned, the rest of the assembly was very easy.”

Outdoor Toys 4 star review on 22nd April 2021

Helpful Report

Posted 3 years ago

“My 5 year old loves it, especially the music function. Good battery life and good enough speed for a 5 year old. Only complaint would be that the turning circle is quite large so takes a few point turns to turn round but luckily our little boy has mastered it.”

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Posted 3 years ago

“We bought the Eclipse swing set for our 10 year old daughter. The quality is great, very strong and sturdy and the actual size of it is perfect.”

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Posted 3 years ago

“Very solid swing set and looks really smart. Faster than suggested delivery., and good communication. Happy to shop here again.”

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Posted 3 years ago

“Swing quality is very good, however for the price I expected it to be good. There was an issue with our order which meant there was a delay sending the order out. This was dealt with promptly and they phoned to explain the issue and apologise. Can’t fault the customer service, they were very polite and dealt with the issue very quickly.”

Helpful Report

Posted 3 years ago

“Bought a swing set at Xmas for grandkids - brilliant and quick Delivery , good quality and easy to put up . Bought the anchor kit 3 months later now sun is shining - also quick delivery and easy to fit making the swings very stable and safe for energetic kids .”

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Posted 3 years ago

“Great communication before I had even purchased. Arrived on time. Easy and quick to put together.”

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Posted 3 years ago

“I order a double wooden sand and water table with lid,couldn't fault it its solid wood and ny kids love it.”

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Posted 3 years ago

“Relatively easily to assemble and looking really fabulous in our garden!”

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Posted 3 years ago

“Great communication. Super fast delivery and on time. Wonderful trampoline and easy to assemble. I oils highly recommend to anyone looking to buy outdoor toys. Our previous trampoline was from them and we only got a new one because we required a bigger size as it’s still going strong after 6 year!”

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Posted 3 years ago

“Climbing and swing frame is stable, easy to construct and seems good quality. My daughter loves the boat swing!”

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Posted 3 years ago

“Customer service has gone above and beyond. Slight complication with setting up the climbing frame but they sorted it without an issue.”

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Posted 3 years ago

“Just as described, my daughter loves it”

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Posted 3 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews