Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.72

4.7 Rating 4,702 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my third review regarding a swing and slide set purchased for my granddaughter and I am pleased to say that unlike the two previous scathing reviews I can write in a more positive manner as all difficulties have been resolved, entirely due to Emma who is a shining example of what customer service should be - a real credit to the Company. She always went that bit further to ensure the matter was resolved to my complete satisfaction - if only more were like her, well done Emma and thanks.”

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Posted 2 years ago

“just ordered the swing online through Klarna all very quick and easy”

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Posted 2 years ago

“Found exactly what I was looking for and very easy to order”

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Posted 2 years ago

“Highly recommend placed order on tuesday spoke to customer services on Wednesday son's birthday on Sunday was willing to drive 2 hours to pick electric quad from their warehouse told not to bother it would be delivered in 24 hours arrived thursday morning driver helped bring quad inside house built it up works perfect good customer service 👏👍”

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Posted 2 years ago

“Bought my 3 year old grandson an electric ride on tractor and trailer. Product is amazing and grandson loves it. Outdoor toys were great answering my purchasing queries, most helpful timely with delivery . Would recommend this company.”

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Posted 2 years ago

“Brilliant product Brilliant service highly recommended”

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Posted 2 years ago

“Amazing service! so helpful could not do enough to help.”

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Posted 2 years ago

“Great set, perfect for birthday party outside and extremely good value!”

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Posted 2 years ago

“We ordered a swing online on the Saturday and it was delivered on the Thursday - well within the 7 days. Lewis Gwilt delivered our order on time and was very polite and helpful. He took everything out to our back garden for us. We are very pleased with our order and the prompt delivery."”

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Posted 2 years ago

“Bought sing a couple of years ago now want to add extras. Well made and very stable”

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Posted 2 years ago

“Ordered monkey bars climbing Frame and slide love it and so do the kids!! The customer service was great, quick response on questions! Took me and my husband 5 hours to build but not hard Delivery took just over 2 weeks, just one thing on delivery it comes on a pallet as large item and as we don’t have a drive way they could only leave on side of road so make sure you have someone to help take it all in as some bits are large and heavy! The delivery company also said they would call an hour before delivery but never did! Otherwise Outdoor toys and the frame itself amazing!!”

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Posted 2 years ago

“Great experience with this site”

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Posted 2 years ago

“Order arrived on Monday as promised Lee the driver was very helpful and even left it in the rear garden for my daughter. Have had a swing combo before so expect this to be of the same quality. No problems encountered so far thanks.”

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Posted 2 years ago

“Ordered climbing/swing/slide frame. Order came in reasonable time, although the swing seat was missing, I was able to get in touch with customer service quickly and seat was sent out straught away. My toddler loves everything about it. One suggestion to other buyers..if you order the fabric boat or nest type of swing seat, be aware that the sun damages the fabric over time. Ours faded on the sun and the fabric started to rip very easily. So I would suggest to take the swing off when not in use (if in direct sun all day). And also want to mention that it is not company's fault, it's just the way it is..sun can do some damage.”

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Posted 2 years ago

“My kid loves his sian . Literally would sleep in it if I let him.”

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Posted 2 years ago

“soon the children will be able to swing again and that will make them happy”

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Posted 2 years ago

“I found the whole process very easy and straightforward. Good communication from customer service and they always replied promptly. Instructions were easy to follow and the swing set went up with no issues. It's very sturdy and good quality! My daughter absolutely loves it and I would definitely recommend this company to others!”

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Posted 2 years ago

“Excellent service ! Lewis the delivery driver was polite & very helpful . Look forward to ordering more things for our grandson , can’t wait to see his face when swing is in place !!”

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Posted 2 years ago

“Apart from not replying to an e-query, great service - Seth from outdoortoys delivered it and was fantastic.”

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Posted 2 years ago

“We purchased this Wendy house a few months ago and I love it, the only downside is the length of time it takes to build! I dread to think the amount of hours it’s taken to build this and the instructions are really poor! We actually had to get a replacement door because the split door just did not fit properly! So I would recommend anyone to NOT get the split door! The fence has taken ages to get up too! It’s just been a slog but I do love the end result and it feels very good quality!”

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Posted 2 years ago

Outdoor Toys is rated 4.7 based on 4,702 reviews