Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.73

4.7 Rating 3,032 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 3,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am dismayed that the filters have gone up by over £20 in the last three years.”

Helpful Report

Posted 1 month ago

“What I don't like (and I think I wrote the same on the previous delivery) is the waste of cardboard/paper to meke the packcaging. In fact it is to big fo just one filter. Moreover the packaging was damaged because too empty but the content fortunately was not.”

Helpful Report

Posted 1 month ago

“The replacement filters arrived in good time BUT I HAVE HAD NO REPLY TO MY ENQUIRY ABOUT WHEN A REPLACEMENT HEAT ELEMENT WILL BE IN STOCK!”

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Posted 2 months ago

“Distiller itself works fine but the glass jug is not big enough for it. I have to only fill it to below the arrow, not the fill lines, or it overflows. I would have thought for the price paid the jug would be the right size. I surely cannot be through only person who has experienced this.”

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Posted 4 months ago

“No real issues, only purchased replacement filter set.”

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Posted 4 months ago

“Postage was ridiculously expensive.”

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Posted 9 months ago

“The part I ordered arrived in a timely manner and was the correct part and it works fine. I thought that £5 postage for a tiny, light, plastic part was excessive.”

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Posted 9 months ago

“It came well presented and packaged. I also purchased a hydrogen tester. During testing g of 3 different types of water, the best it would come up with after the 6.30 cycle was 480. A little disappointing as the online manual says it produces over 1100 ppm . Can you advise ? Kind regards Julian”

Helpful Report

Posted 11 months ago

“I was very excited to receive my new water filter system and gear to get it set up … I still haven’t been able to set it up and use as the bung I need to shut off one of the filter holes doesn’t come with the system . I live alone and It is recommended to only use one of the filters so I was shocked that I then had to order them off you separately at a cost of £6 for two . Ok I thought …a bit steep and should have really been supplied … but then you want to charge me £6 to post two tiny bungs that if I had known I would have put it on my order . I messaged the company to explain my disappointment … only to be told oh well the bungs tend to smell anyway ??? I Re-explained that I needed them as per instructions and was told well your welcome to buy one …. Again missing my point of cost of postage and the fact it should be included .. so I’ve ordered one from eBay for just over a pound . So buyer be aware if only I one person house hold . Can’t comment yet on quantity of water but the glass and mango wood look smart .”

Helpful Report

Posted 11 months ago

“The order took too long to arrive we kept being given date and then changed”

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Posted 1 year ago

“Still getting floater's on our tea, but we've tried various brands on the water at the caravan Filey, it must just be bad water”

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Posted 1 year ago

“Filters are good but packaging dreadful - old cardboard boxes, good to see them recycled, but not up to the job”

Helpful Report

Posted 1 year ago

“Parcel was badly broken, had been opened and resealed. Not overly impressed with the response, although I was offered a replacement, which I declined.”

Helpful Report

Posted 1 year ago

“We are having a problem with the Osmio water filter machine, it does not filter and gives a replace water warning even though the water container is full. I thought the problem was related to the filters and changed the filters, but the problem was not solved. I would be happy if you could help us with what to do.”

Helpful Report

Posted 1 year ago

“When it is working, this is an excellent RO system. However, it is far too complicated to change the filters and as such after my second machine and at least four years of using the time has come for me to give up. I am too old to work out which pipe goes where. May I suggest that some sort of colour coding or numbers on the valves or pipes would make it easier?”

Helpful Report

Posted 1 year ago

“We had problems fitting the system. It took a plumber over 2.5 hours to connect the tap to the filters and he had to solder new pipes and buy some new attachments. One being a pressure value to stop the pressure building up. I wish we had known this before we had bought it.”

Helpful Report

Posted 1 year ago

“I reset the fuse and the machine worked. I then purchased some new filters. Unfortunately a showtime after this the machine started playing up again and felt very hot and was making strange noises. As it is 3 years old I have now disposed of the machine. I feel disappointed that I spent about £60 on new filters now. However the machine has served me well for the past 3years. Thanks. Mike.”

Helpful Report

Posted 1 year ago

“I live on my own & only want to use o of the ceramic filters a a time but I am forced to use the two filters at once because there are two holes & you haven’t supplied me with a blanking of nut & bolt. Also, the nuts on the filter units are plastic, so it is easy to jump thread & damage the plastic thread whilst tightening the filter to the hole in the glass. I know you cannot tighten too much where you have a hole in glass but a plastic nut on a plastic thread doesn’t allow you to get enough pressure on the compressible washer to get a good seal, there is just enough pressure to get a seal and it feels very fragile like the plastic nut could jump a thread & then you’ve lost your pressure & the seal. We need stainless steel nuts to go on the throw away plastic threads on the throw away ceramic filter units. Disappointed in the low-level engineering for the high price of these products.”

Helpful Report

Posted 1 year ago

“The service and products are excellent so far, but the process for descaling and sterilising take hours and are a real pain.”

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Posted 1 year ago

“The filter housings are quality but I had a nightmare trying to get the fittings the 1” bsp double male fittings tight enough to seal. Had 2 leaks off the same fittings. Some more thought on putting unions on them to tighten them individually would be better.”

Helpful Report

Posted 2 years ago

Osmio is rated 4.7 based on 3,032 reviews