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Osmio Reviews

4.7 Rating 2,961 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 2,961 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
Osmio 5 star review on 9th February 2024
Izabela Buroszek
Osmio 5 star review on 5th February 2024
Shani Stevens
50
Anonymous
Anonymous  // 01/01/2019
Original, via web chat, advice was great and now had 2 deliveries, both the next day!
Helpful Report
Posted 3 years ago
Very good quick response, arrives on time, could not ask for better service
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Posted 3 years ago
Excellent customer service and efficient delivery. Thanks
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Posted 3 years ago
What a fantastic company. Really helpful in checking that I had exactly what I needed. Only a small order of service parts for a tap, under £50 but it felt like they really cared. Thank you.
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Posted 3 years ago
The unit makes RO water, which is great. The ‘100’C’ water is only able to make a cup of tea at 85’C unless you run two lots of cups of hot water through the machine first, which is very wasteful, which is a real shame given the unit is meant to help to save water.
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Posted 3 years ago
good service with this company and very helpful
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Posted 3 years ago
The water purifier works well, but I have to say that I follow the instructions regarding changing the filters implicitly even to the extent of changing your rubbish tap connection, but I always have to wait 2 to 3 weeks before the air bubbles are removed from the system, and water flows properly.
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Posted 3 years ago
My wife complained about the taste of the water in our area. So I fitted an Osmio filter. No more company's. It is true what is said. " A happy wife means a happy life". Thank you Osmio.
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Posted 3 years ago
We wanted to reduce plastic and to filter chlorine and oestrogen. We purchased the Osmio Zero Reverse Osmosis System. It is small; important as we have a tiny kitchen. The Osmio looks good and is so easy to use. The water tastes much better than tap water. Family members will be purchasing the machine in the near future.
Helpful Report
Posted 3 years ago
The new filters were different and you supplied new connectors. These were not fit for purpose for 2 reasons: They were non directional. They pointed in whatever direction they pointed when tightened. They leaked. Fairly important this one! Apparently we could add PTFE tape to solve this. I have this item, but as it was my dad who was a plumber, not me, I have failed to make this substance work. This time was no different, lots of water on the floor. However; after the useless originals, a new set of fittings was supplied in 24 hours. These solved all issues. I felt that I was still a bit lucky, because the fittings are much bigger than the originals, which were "tight" and although it appeared that this would mean that I still wouldn't have a working product, a few pipe movements (no new cutting) produced success.
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Posted 3 years ago
Easy to order online, reasonable price and prompt delivery. Will recommend
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Posted 3 years ago
Excellent customer service, on the ball and ethical. Sadly the product, which is not cheap, may be overly complicated, to its own detriment.
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Posted 3 years ago
Excellent service but the filters are a little pricey
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Posted 3 years ago
Only a small order but it arrived on time and was all correct. Super service.
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Posted 3 years ago
Osmio water provided an excellent service in replacing a part for my water filter. All people I spoke with helpful and polite and replaced the part under guarantee which I hadn't realised was possible. They returned calls and emails quickly and efficiently. Thank you for your good service. B Gibson
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Posted 3 years ago
Quick delivery and great communication
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Posted 3 years ago
Just replacement filters for Osmio water order and next day they arrive no posting fees. Great company answer any questions, can't speak highly enough of them.
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Posted 3 years ago
Great selection, good information, fast delivery.
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Posted 3 years ago
A excellent water filter supported by excellent customer service. After several years of constant use my water filter developed a problem with the heating element. My emails to Osmio were answered very quickly and on the same day. I was sent detailed instructions on how to reset the water filter which worked ok for a few days before the problem returned. I was a little concerned about being without the water filter whilst it was sent back for repair , so I filled 25 bottles with filtered water because our local tap water has so much chlorine in it that it smells like a swimming pool. I sent the filter back to Osmio on a Monday afternoon and received it back and repaired by midday on the Friday of the same week. I still had 10 bottles of water left :-) which can now be used for cooking. I have worked in the support industry for most of my life as a service engineer so I know all about good service. Osmio get full marks and ticks in all the boxes from me. Many thanks Osmio....
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Posted 3 years ago
Good customer service for technical issues. They got back to me within the same day and on a Sunday! Very impressed. Items delivered with in a day or ordering. Would be 5 star but I think the products are over priced.
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Posted 3 years ago
Osmio is rated 4.7 based on 2,961 reviews