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Osmio Reviews

4.7 Rating 2,973 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 2,973 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
Osmio 5 star review on 9th February 2024
Izabela Buroszek
Osmio 5 star review on 5th February 2024
Shani Stevens
50
Anonymous
Anonymous  // 01/01/2019
Prompt delivery, I even messaged for some so information on the kettle product and they got back so fast with thorough guidance on how to replace the filter which was very straight forward. Great company! 5*
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Posted 4 years ago
Briiliant!!! this is the third one iv bought, so my children can also experience fabulous drinking water, easy to use 10/10 thank you Julue roberts. UK
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Posted 4 years ago
Product bought was spot on, delivery prices ridiculously high. Small plastic pipe connector was £5:40 and postage was £6:00
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Posted 4 years ago
I had an excellent experience with the staff and received the replacement part, many thanks
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Posted 4 years ago
Good product, excellent price - first class customer service, very helpful - thank you.
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Posted 4 years ago
Have had the Osmio HT up and running for over a week now and all now fine. We had a few minot teething problems but the team at osmio sorted these out very quickly and efficiently. The only minor quibble keeping from 5 stars was that the instructions were not quite a match to the unit and some of the images were a little unclear, but this was resolved quickly. Unit seems to work well, and is reasonably quiet. The 3 main fiters are not the easiest to access to change - there is very little space to manoevre them past the frame. Otherwise no problems so far!
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Posted 4 years ago
Good service and speedy delivery of items ordered. Thankyou
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Posted 4 years ago
Good but price is getting up
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Posted 4 years ago
Great product, quick delivery.
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Posted 4 years ago
I have the portable Osmio Zero and it's been great. Water is healthier and tastes a lot better. I found the sanitising process hard to follow from the online instructions but the people who answer the phone couldn't be more helpful and took me through it step by step.
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Posted 4 years ago
Easy online ordering and prompt delivery
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Posted 4 years ago
I love the machine and all the different ways it offers for you to improve your health and if I have a rest period I now have a reason to do so. In watching George's videos he filled the machine with lye (don't know how much exactly and then he added a litre of distilled water) and your instructions were 750ml of lye only, so I slipped up in not adding the litre. It would have helped if I knew the total capacity of lye+water in the machine when topping up with the syringe, apart from that the exam and info was thorough and fair and necessary, and well done, its ticking over beautifully. I was so pleased to find glasses and lye had been sent as well! Many thanks very pleased.
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Posted 4 years ago
Very quick delivery - excellent customer service - I highly recommend this firm.
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Posted 4 years ago
Very Good service and products
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Posted 4 years ago
Excellent customer service!!
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Posted 4 years ago
Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to it is the most unacceptable. I was told by the customer service section that our name and address has been shared with a review company without our knowing or our permission and there’s nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is. Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to is the most unacceptable. I was told by the customer service section that our name and address have been shared with a review company without our knowing or our permission and that there is nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is
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Posted 4 years ago
Ordered the D7 direct flow system. It arrived very promptly and had all the necessary parts to install. Installation was fairly straightforward but I had to call Osmio to clarify a couple of things. They were very good at sorting out my problems and I soon had the unit up and running. Quality of water is exceptional, really clean tasting and tea suddenly tastes so much better. Well worth the expense.
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Posted 4 years ago
Just everything it said on the tin . Great service thank you
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Posted 4 years ago
Purchased a Berkey system. Exceptional service and speedy delivery. Thank you!
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Posted 4 years ago
I purchased an Osmio Zero last year. Almost immediately I noticed that water coming from the filter was good tasting sometimes and other times tasted like bad rubber hose. After much experimentation, I have found that the bad taste comes after filtered water has been sitting in the machine for an hour or more. The first approximately 130ml coming from the Zero tastes like rubber hose. The subsequent water, if one immediately draws on the Zero, tastes good. I discussed these issues with people at Osmio, who tried to be helpful, and they made some suggestions. Like the bad taste might come from the mineral cartridge. We tested this with an empty cartridge and found it did not change anything. My guess is that somewhere in the distal part of the Zero, a volume of filtered water is in a tube that imparts a strong rubber taste over time. Once 130ml of water has flushed this out, the subsequent water is fine as long as one doesn't wait too long to dispense the water. After an hour of sitting the bad taste builds up again. I continue to use the Osmio Zero but it requires flushing 130ml out every time I want water. In practice, I dispense 130ml and discard it. I then dispense 1L. This works but it still wastes time, energy and water. Osmio should figure this out and eliminate the bad tasting tubing. Just to be clear, I also sanitised the unit using the instructions and gear from Osmio and this had no effect on the bad taste. I also sent back the Zero to Osmio and had them drill a hole in the side to drain the effluent down the sink rather than back into the water reservoir. This also made no difference. The unit has been restored to function as designed.
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Posted 4 years ago
Osmio is rated 4.7 based on 2,973 reviews