Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.73

4.7 Rating 2,925 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 2,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent product and excellent service”

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Posted 5 months ago

“Great Product - Good Service”

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Posted 5 months ago

“Quality product and fast delivery”

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Posted 5 months ago

“The problem starts with the description of the unit, which is probably the dental plus home unit. But who can tell the website is ambiguous to say the least. Anyway assuming that you've managed after phoning Osmio the unit arrived promptly- hooray. Spoke too soon. it arrived in a large box, no trouble with that but the components were poorly labelled. It gets worse, no problem, I thought, I'll identify them from the manual. The manual is a manual itself in how not to write a manual. No page numbers, no revision date, pictures with arrows pointing anywhere. Numbers on the arrows which neither relate directly to the text nor a component or a procedure. No clarity as to what's packaging and what is functional component. One filter does not get a mention in the " manual" at all. Ditto one plastic washer- is it a transit fitting, does it go at the top or the bottom? The key that helps to unscrew the rightmost filter will not fit over the fitting behind the filter. The display is small and should be angled unless the person is lying down or 0.5 m tall. My previous countertop model was far better but wasted space so it's possible to get this right and the other company that supplied a machine, theirs did not work at all except for the couriers making money carrying spares so Osmio are slightly better in that theirs worked up to the first filter change. Now the water tastes of mud again so we're back to the start but somewhat poorer. Customer service was average, Osmio did answer the phone and people did get back but it felt as if they were better at selling stuff than sorting it out. Yes, I know like everybody else but that doesn't make it acceptable”

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Posted 5 months ago

“Postage was ridiculously expensive.”

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Posted 5 months ago

“Think its pretty damn stupid to charge £200 for a hydrogen bottle and not include some blue drops so you can actually test its working. But no, they want you to spend £50 on the drops on top of what youve paid. I HATE corportate greed over customer satisfaction, its so wrong”

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Posted 5 months ago

“As always excellent I use this as a pre filter under my sink to get rid of most of the nasties the filter the water again through my fluoride filter jug works a treat.”

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Posted 5 months ago

“Always very happy with Osmio, top quality water filters and excellent customer service. It's helpful to get a reminder when the filters are up for renewal.”

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Posted 5 months ago

“Really like the water filter and great customer service.”

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Posted 5 months ago

“Despatched and arrived very quickly”

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Posted 5 months ago

“Great service, quick delivery, great product”

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Posted 5 months ago

“Our filter has always made the water taste chlorinated and customer service was very unhelpful.”

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Posted 5 months ago

“Good tasting water.”

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Posted 5 months ago

“I have used an Osmio garden hose filter for over 5 years now, usually updating within 12 months. It is easily fitted to the garden watering system - I always use thread tape to ensure a watertight fit. The filter is robust and effectively takes away limescale to enable me to water all plants by the hose, without having to add lemon juice to a watering can. I would not want to be without one.”

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Posted 5 months ago

“Communication and support great”

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Posted 5 months ago

“Great customer service”

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Posted 5 months ago

“Extremely efficient, product arrived less than 24 hours after ordering. Staff have always been very friendly and helpful when I've spoken with them.”

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Posted 5 months ago

“The product I wanted was out of stock, Osmio suggested I wrote them a brief email asking to be informed as soon as it was available which I did. The product was back in stock earlier than expected and with me the next day. Their service was efficient swift and helpful.”

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Posted 5 months ago

“The Poland's Office fixed my Osmio Infinity fast and send my new Osmio Wáter botle faster than I thought.”

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Posted 5 months ago

“Excellent service and quality products as usual. Thanks Osmio .”

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Posted 5 months ago

Osmio is rated 4.7 based on 2,925 reviews