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Osmio Reviews

4.7 Rating 2,973 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 2,973 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
Osmio 5 star review on 9th February 2024
Izabela Buroszek
Osmio 5 star review on 5th February 2024
Shani Stevens
50
Anonymous
Anonymous  // 01/01/2019
The market for domestic water treatment is difficult to understand, to say the least. I searched the web and read articles and sales literature until I was well and truly confused. Then I called tech support at Osmio, not the first call to a tech department I made but it was the last. I spoke to a chap called Mark who was very helpful and knowledgeable. He asked me a lot of questions regarding what I wanted to achieve and then went away and did his calculations and then within a day or so he sent me a detailed email outlining what Osmio could supply to achieve my aims. When the new heating system was installed I ordered most of the system Mark suggested. I had considered reverse osmosis but I decided to see how I fared without it to start with. After installation the change was immediate. Gone was the rather strong smell and the rather unpleasant, to me, taste. We also noticed a more "soap sudsy" bath and no lime scale rim after our baths. I could go on about what the filtration does and how it does it but I'll leave that to Osmio. We are very pleased. How could Osmio improve? Well, two of the filters we almost identical so confusing them might be an issue for some. Happily, when shaken the sound was very different from each so as long as you remember which box you took it out of ....! A label on each would be helpful. Also, the documentation, states how long one can expect each cartridge to last but the goes on to say subject to local water conditions and usage. It would be very helpful if Osmio could provide further guidance to determine when a particular cartridge needs replacing. How they could do that heaven knows. Maybe by area, to begin with, i.e Kent is a very hard water area so your filter may not last quite as long then give a rough guide to how long etc These are minor points, as I said earlier we are very happy with our purchase and the resulting improvement in the water quality we now enjoy, not to mention our new combi boiler which is now safely protected from the effects of the Kentish hard water.
Helpful Report
Posted 2 years ago
Great communication, a very easy website to use/purchase from. Well-packaged goods and super speedy delivery. So, thank you very much.
Helpful Report
Posted 2 years ago
I needed replacement o-rings for a 3-way tap. Had a very helpful dialogue by phone and email and was sent a video of how to dismantle the tap for the replacement. The only reason for 4 stars instead of 5 is that it would have been nice to get a sachet of silicone grease with the o-rings - now that would be perfection!
Helpful Report
Posted 2 years ago
I received a simple and Efficient service for ordering goods online. Perfect delivery! Thank you
Helpful Report
Posted 2 years ago
Bought the osmio zero system 6 months ago and recently completed my first sanitise and filter change. Love the system. Works well, is easy enough to maintain, the waste water can be used for plants, and there’s no plastic bottles being wasted. Regular maintenance is straightforward- just keep the water container clean and the sanitise. filter change is a bit more of a faff as you have to follow the steps carefully, takes about 45 minutes or so. But it’s worth it.
Helpful Report
Posted 2 years ago
Had an issue with a filter and Osmio replaced it very quickly and without any quibble.... definitely using them again, because you see how good/bad a company is when there is a problem
Helpful Report
Posted 2 years ago
Excellent service. Item was dispatched very quickly.
Helpful Report
Posted 2 years ago
I purchased this water filtering system six months ago and have enjoyed having water of various temperatures at the press of a button - no more noisy kettle! When the filters needed replacing I wanted advice and the customer service team could not have been more helpful and informative. Delivery of my order was also swift and efficient. For all these reasons Osmio gets a 5-star rating from me.
Helpful Report
Posted 2 years ago
I was very happy with my purchase from Osmio. The water filter arrived very quickly and the communication from the company was excellent.
Helpful Report
Posted 2 years ago
We using the Osmio Zero system for nearly two years and we are really happy with it.
Helpful Report
Posted 2 years ago
Some novel taste at first, then normal, it’s a lot more pure than drinking tap water. Follow the steps and flush out 2-3 times water completely before first use. Highly recommend
Helpful Report
Posted 2 years ago
ask and you shall receive. in a timely manner too. tech support are wonderful and knowledgeable, and on top of everything, everyone I spoke with was friendly and pleasant. 10/10 experience as a client
Helpful Report
Posted 2 years ago
The 3-way kitchen tap mixer arrived within a reasonable time and although it was loosely packed, it was in perfect condition. Had it fitted today and my tap no longer drips!
Helpful Report
Posted 2 years ago
Delivered on time with no problems at all Well done
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Posted 2 years ago
The water filter and hot water dispenser is excellent, the only minor thing is that the rotary knob to control water temp is a bit fidgety.
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Posted 2 years ago
Easy to order. Dispatched same day. 😁
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Posted 2 years ago
Great products and great customer service! 5 stars
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Posted 2 years ago
The item was really well packaged and the delivery arrived within a couple of days of ordering, really happy 😁
Helpful Report
Posted 2 years ago
I was kept informed about delays to the shipment of the goods and was informed when the goods were shipped. The goods arrived when specified and in an undamaged condition. I would buy from this seller again.
Helpful Report
Posted 2 years ago
Great support, and what's better, great ONGOING support. I have an ozmio zero, and I love it. High quality products, and even though expensive, you get what you pay for and I would always pay higher for high quality. Definitely recommended!
Helpful Report
Posted 2 years ago
Osmio is rated 4.7 based on 2,973 reviews