Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.73

4.7 Rating 2,925 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 2,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do what they say!”

Helpful Report

Posted 2 years ago

“Honest company with high quality products. I do recommend Osmio products based on our experience with Osmio company and few years usage of Osmio Zero product.”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

“Great service. Reminders sent when water filter replacements are due. Reasonable prices. Swift 1 hour time slot DPD delivery. Very happy with Osmio. A great company. Thank you. 😊”

Helpful Report

Posted 2 years ago

“Easy to use website & fast delivery”

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Posted 2 years ago

“Tastes like bottled water I am still testing the product but so far with tap water from SE London area the water that i am getting out of the machine is as good as bottled water. Tastes a bit funny in the first few days but once the filters wear out a bit it tastes great. It’s a bit on the pricey side but considering half a dozen of 1.5L decent bottled water is over £3 in 6 months the investment will start paying dividends.”

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Posted 2 years ago

“Extremely helpful technical support team to facilitate a filter change. Thanks”

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Posted 2 years ago

“Speedy and efficient service”

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Posted 2 years ago

“Great to know that so many 'poisons' have been taken out of the water.”

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Posted 2 years ago

“One of the best option if you don’t want to by from the super markets water all the time.. The filters are very good, the taste of the water is good and also you don't get a stomach ache witch is for me is really important!!!”

Helpful Report

Posted 2 years ago

“It's all good.”

Helpful Report

Posted 2 years ago

“The didtiller that Osmio sells is cheap Chinese product which can be found under various brands around Europe for similar or lower price. The glass bottle broke when trying to remove the cap. There is only one filter for the disttiler. Instructions are blur small and difficult to understand.”

Helpful Report

Posted 2 years ago

“I'm completely satisfied with the products I purchase from this company, great service and definitely a reputable source to order with confidence. I've bought several times each time my order was dealt with quickly and professionally so thanks very much, I would definitely recommend 100%”

Helpful Report

Posted 2 years ago

“Excellent service. I have put a link to you on my social media so my friends can find you too. Thankyou”

Helpful Report

Posted 2 years ago

“Overall the customer support from order inquiry to delivery was excellent. Product setup instructions were easy to follow and produces great reverse osmosis water.”

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Posted 2 years ago

“Totally satisfied with this excellent water filter, purchased almost two years ago, it has been reliable and simple to use. Customer service is exceptional, friendly and helpful support and advice. Nothing was too much trouble. Thank you Osmio I recommend you to all my friends and family.”

Helpful Report

Posted 2 years ago

“About 3 months ago I was looking for a convenient way to improve the quality of our tab water for drinking. After doing my research I decided to go with the Osmio Zero, as it seemed to have the best and most convenient concept (a 4-stage countertop filter including reverse osmosis with a big water reservoir). When the machine arrived I was very excited, as we were trying to move away from buying bottled water/improving the nasty South London tab water for quite a while. First point to note is that Osmio seems committed to protecting the environment, given that there is no unnecessary packaging. The machine also didn’t come with a big manual but a one-pager with instructions and a QR-link to the PDF manual. This is how devices should be packaged in 2022! But this is where my excitement for the Osmio Zero stopped. Inspecting the device, I noticed that the build felt a little bit cheap. Moving parts like the lid and the comtrol wheel are quite flimsy and don’t give the impression of a premium product. This could be overlooked if the machine would produce acceptable drinking water. However, herein lies the big problem I have with the Osmio. The water it produces has a very strong distinct taste, which me and my girlfriend would describe as chemical/pastic-like. Concerned about the integrity of the machine, I contacted Osmio’s customer service, who told me that the distinct taste was normal and that my tastebuds simply needed some time to adjust. We decided to give it a try, despite our dislike of the taste, hoping that it would go away once the system was in use for a while. But this didn’t happen nor did our tastebuds “adjust”. That said, we offered a glass to everyone visiting to see their reaction, which was always the same; “the water tastes like chemicals”. After 2 months of trying to adjust to the taste we gave up and decided to return the machine. We began the return process by emptying and draining each module, as per the instructions given by the customer service, and sent it back in its original packaging. To our discontent we were told, that not only did we have to pay the £15.45 for the return shipment but that Osmio would also deduct £57.50 for the used filters from the refund. So in summation we paid £72.95 for 2 months of bad tasting water and a terrible customer experience. To everyone considering buying an Osmio Zero we strongly recommend to taste the water it produces before buying or looking for alternative products.”

Helpful Report

Posted 2 years ago

“Osmio provides a one stop shop for all your water needs, excellent products with great support.”

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Posted 2 years ago

“Postage a little expensive for such a small item, aeroator”

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Posted 2 years ago

“Website easy to use. Reasonable price, just a little up from last year. Prompt delivery. Would recommend”

Helpful Report

Posted 2 years ago

Osmio is rated 4.7 based on 2,925 reviews