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Osmio Reviews

4.7 Rating 2,995 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 2,995 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
Osmio 5 star review on 9th February 2024
Izabela Buroszek
Osmio 5 star review on 5th February 2024
Shani Stevens
50
Anonymous
Anonymous  // 01/01/2019
I have recently bought a whole house point of entry filtration system with which I am very satisfied. Not only the immediacey of delivery, but full pdf step by step description for installation. This level of customer service gives one confidence in the purchase. Also the water is now a pleasure to drink! Thank you Osmio.
Helpful Report
Posted 1 year ago
Excellent service. Sound advice was provided concerning a required product which was then provided at a reasonable cost and very quickly delivered.
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Posted 1 year ago
Always very helpful service
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Posted 1 year ago
Easy site to navigate, parts ordered and delivered promptly
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Posted 1 year ago
Great -friendly service with excellent communication
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Posted 1 year ago
Always great service as usual.
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Posted 1 year ago
Excellent quick delivery thanks
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Posted 1 year ago
Rapid delivery of parts. Easy to install the new parts
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Posted 1 year ago
Great filter, delivered quickly.
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Posted 1 year ago
Item arrived within the timescale advertised. I had a query which was efficiently dealt with by a representative with a quick phone call
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Posted 1 year ago
From the moment of ordering through to any support required Osmio have been excellent. When ordered and in stock parts have been sent out very quickly. When I ordered a sanitisation kit that was out of stock on the website they kept me up to date with the expected delivery date. Overtime, one of the lights on the front panel indicating the temperature stopped working (the machine was otherwise fully operational). I emailed them and they replied very quickly, they sent me a video to help diagnose the issue and then sent the part out as soon as I had liaised with them. They also followed up with me to check how things were going. Excellent service and customer support. The product is also excellent (as expected from other reviews).
Helpful Report
Posted 1 year ago
Your product is excellent and I have received nothing but amazing service cannot say anything bad about it
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Posted 1 year ago
Owner Mark Kent has zero respect for customer. He wouldn't listen and talked over me and was very rude and inpatient. Indra filter 400 stopped working after 4 weeks he said it was the plumbers fault without listening to what I was saying. He referred to my plumber using swear words telling me he 'ballsed it up', despite me trying to explain my plumber was very good and had installed per guidance. I was very polite and didn't even ask for full refund, which I'm entitled to under consumer rights and one year warranty, I asked for a discount on a new one. He told me to send an email to info @ osmio, to ask for a discount, saying he had nothing to do with this and could’nt make these decisions. He knew I had already sent various emails to this email in the past 2 weeks which he had received, and I had spoken previously to him about the matter the week before. He told me the generic email, info@ osmio, is the only way 'operations' would receive my discount request as he had nothing to do with these decisions. He basically told me to write to the general email to fob me off, knowing I had already sent various emails to this address over past 2 weeks clearly stating the problem. He then admitted he was the managing director, when i asked if I could speak to a manager, and hung up on me, after asking sarcastically 'is there anything else I can help you with?', (after being rude, unhelpful and not offering any solution). This was my second conversation with him today after 2 weeks ago when he was also rude and talked over me completely. He practically snapped my head off and I was completely polite to him. He would not admit that his equipment may be defective or damaged. It was installed correctly by a plumber who installed them before. He then refused to speak to me when I called back. He was very over bearing and rude and talked over me through the whole conversation. A very unpleasant man. I am now left 260 pounds down with a faulty casing unit that lasted 4 wks. The filtered water was very unpleasant too. Im very upset with whole experience. I would run a mile from this company. If you have a problem with anything the owner he will just talk over you, not admit any fault and if you disagree you will get hung up on. When I tried to call back he refused to speak to me and sent an email straightaway saying he will not offer me any discount. This was straight after he told me he couldn't make these decisions. Save yourself the bother and money. I wouldn't trust this guy as far as I could throw him. Never dealt with such a rude and dishonest tradesman, maybe he's this rude to all women as I see the review below is also a woman he was vile too. The products also appear to be sub par, and your screwed if you think their tech team will help as you usually get through to this unpleasant man.
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Posted 1 year ago
Confident of good water quality.
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Posted 1 year ago
No issues with the product but Mark Kent is the least customer-centric and rudest owner/founder of a company I’ve ever had the misfortune of dealing with!! I called the tech team with a simple question to do with the fairly complicated process of early descaling my Osmio Zero as a result being in a hard water area, and unfortunately he answered. Bearing in mind I’ve only had to descale once before so it’s not yet intuitive. He was impatient, patronising and downright rude, including telling me that I was the only person not to understand the video instructions and that I had it wrong. Well, when he looked at the section of video I was referring to he realised that HE had it wrong!! No apology, no acknowledgment, just more rudeness. It’s a shame as everyone else I’ve dealt with in his company has been the polar opposite. Polite, patient, helpful, kind. It’s no wonder he is losing staff. Had I known what an asshole owned this company I would never have invested over £500 in it and would’ve looked elsewhere for a reverse osmosis water filter machine.
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Posted 1 year ago
Hi Osmio. The filtered water tastes great. It's a bit concerning that it took so many weeks for the new filters to arrive. That's why I've given you 2 stars.
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Posted 1 year ago
Helpful informative staff who tried to help in any way possible. Prompt delivery of order
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Posted 1 year ago
Just using it for the last 5 days. All good so far.
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Posted 1 year ago
Delivered in good time. Water filter correct and does the job
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Posted 1 year ago
Kit with all needed was perfect. Thank you for answering the question I had quickly too.
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Posted 1 year ago
Osmio is rated 4.7 based on 2,995 reviews