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Osmio Reviews

4.7 Rating 2,938 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 2,938 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
Osmio 5 star review on 9th February 2024
Izabela Buroszek
Osmio 5 star review on 5th February 2024
Shani Stevens
50
Anonymous
Anonymous  // 01/01/2019
My order arrived the next day and was exactly as ordered. Thank you.
Helpful Report
Posted 3 years ago
Hello, I spent a considerable amount of time fitting your water filter due to having to play around with PTFE tape and different amounts of tightening on the screw portion of the quick fit connections in order to stop the connections from leaking. I suspected the manufacturing of the threads could be more accurate. The performance appears to be OK, with all taint removed from the water
Helpful Report
Posted 3 years ago
DO NOT BUY. TERRIBLE CUSTOMER SERVICE. THEY JUST BLAME THE ISSUE ON THE CUSTOMER AS SOON AS ANTYHING ARISES WITH THE MACHINE!!!! IF THE LIGHTS FLASH IT'S THE FILTERS ARE CLOGGED AS OUR WATER IS TOXIC OR THAT WE ARE NOT REPLACING THE FILTERS (3 WEEKS NEW) SO WE ARE DAMAGING THE PUMP. SERIOUSLY OSMIO?!?!?!?! IS THAT HOW YOU TAKE YOUR CUSTOMERS' COMPLAINTS? BLAME IT EVERYTHING ELSE EXCEPT THAT YOUR MACHINE COULD BE FAULTY?
Helpful Report
Posted 3 years ago
I have Osmio countertop machine about 3 years now and still works as new thanks to Osmio's great customer service, and reasonable running cost.
Helpful Report
Posted 3 years ago
I need to return the filter I bought because the product did not meet my expectations and needs.
Helpful Report
Posted 3 years ago
Works great and exactly as promised. Delivery was quick, and the quality of water produced is phenomenal. Very satisfied customer.
Helpful Report
Posted 3 years ago
hi we love the Osmio , the only fault is a lack of instructions to assemble it . I have recently purchased 3 ,so when I visit my family, I can have filtered water ,as i drink a lot of water . There was no mention of where to put the white washers in the unit . Perhaps you can enlighten me . Also one of them ,in continual use, very soon had to be thoroughly cleaned when green algae appeared ? Thanks Rowena
Helpful Report
Posted 3 years ago
BUYERS BEWARE FALSE MARKETING - All four lights on the machine started flashing within 3 weeks of us starting to use the Osmio Zero Reverse Osmosis System. The company told us that it's because our water is hard (we live in Central London) so the water filters are clogged. This doesn't make sense because our water has to be toxic or full of rocks for it to clog the filters that are supposed to last 6 MONTHS that's 24 WEEKS.. within 3 WEEKS, that's 21 WEEKS or -87.5% shorter than advertised! The company representative said the 6 months estimate in some cases could be shorter based on your water hardness level... BUT HELLO, 3 WEEKS vs. 6 MONTHS (87.5% DIFFERENCE)?!?!?!? That's absolutely fraud marketing. Also, it's been very disappointing because the company's standard response is to blame the water instead of trying to find solutions to help their customers.
Helpful Report
Posted 3 years ago
Osmio is a safe company to buy from, products are of good quality
Helpful Report
Posted 3 years ago
UV bulb delivered safely in MASSIVE box with plenty of bubble wrap protection. Like to order a new one as soon as one is installed. However not so easy to store spare as doesn’t come in it’s own packaging. Courier couldn’t be bothered to open the driveway gate and bring package to the door, left by the gate - disappointing, but not Osmio fault.
Helpful Report
Posted 3 years ago
A* As a consumer, buying a water filter (especially for something like lead) isn’t always the most obvious, and I was referred to Osmio by my plumber. I was genuinely surprised at how helpful they were over the phone. I’ve needed their advice a few times now, and their support staff are always prompt, helpful, and knowledgable. At a time when so many companies seem to be dropping the ball on customer service, these folks really stood out for me.
Helpful Report
Posted 3 years ago
Happy with the product. Delivery in good time. Everything works as it should. Would buy again from them as the prices ar good.
Helpful Report
Posted 3 years ago
Have found their service to be second to none whether that be telephone response to a problem with a speedy resolution offered or the ease of ordering and the speed of delivery. We will certainly be back again when we next need filters.
Helpful Report
Posted 3 years ago
Great service and products
Helpful Report
Posted 3 years ago
So far it seems very good.
Helpful Report
Posted 3 years ago
Great service
Helpful Report
Posted 3 years ago
The website is very easy to use,my purchase arrived the next day,very impressed so far.
Helpful Report
Posted 3 years ago
Great product great first class service
Helpful Report
Posted 3 years ago
Quick and effective delivery.
Helpful Report
Posted 3 years ago
great service but postage costs too high
Helpful Report
Posted 3 years ago
Osmio is rated 4.7 based on 2,938 reviews