Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.73

4.7 Rating 2,925 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 2,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived within the timescale advertised. I had a query which was efficiently dealt with by a representative with a quick phone call”

Helpful Report

Posted 1 year ago

“From the moment of ordering through to any support required Osmio have been excellent. When ordered and in stock parts have been sent out very quickly. When I ordered a sanitisation kit that was out of stock on the website they kept me up to date with the expected delivery date. Overtime, one of the lights on the front panel indicating the temperature stopped working (the machine was otherwise fully operational). I emailed them and they replied very quickly, they sent me a video to help diagnose the issue and then sent the part out as soon as I had liaised with them. They also followed up with me to check how things were going. Excellent service and customer support. The product is also excellent (as expected from other reviews).”

Helpful Report

Posted 1 year ago

“Your product is excellent and I have received nothing but amazing service cannot say anything bad about it”

Helpful Report

Posted 1 year ago

“Owner Mark Kent has zero respect for customer. He wouldn't listen and talked over me and was very rude and inpatient. Indra filter 400 stopped working after 4 weeks he said it was the plumbers fault without listening to what I was saying. He referred to my plumber using swear words telling me he 'ballsed it up', despite me trying to explain my plumber was very good and had installed per guidance. I was very polite and didn't even ask for full refund, which I'm entitled to under consumer rights and one year warranty, I asked for a discount on a new one. He told me to send an email to info @ osmio, to ask for a discount, saying he had nothing to do with this and could’nt make these decisions. He knew I had already sent various emails to this email in the past 2 weeks which he had received, and I had spoken previously to him about the matter the week before. He told me the generic email, info@ osmio, is the only way 'operations' would receive my discount request as he had nothing to do with these decisions. He basically told me to write to the general email to fob me off, knowing I had already sent various emails to this address over past 2 weeks clearly stating the problem. He then admitted he was the managing director, when i asked if I could speak to a manager, and hung up on me, after asking sarcastically 'is there anything else I can help you with?', (after being rude, unhelpful and not offering any solution). This was my second conversation with him today after 2 weeks ago when he was also rude and talked over me completely. He practically snapped my head off and I was completely polite to him. He would not admit that his equipment may be defective or damaged. It was installed correctly by a plumber who installed them before. He then refused to speak to me when I called back. He was very over bearing and rude and talked over me through the whole conversation. A very unpleasant man. I am now left 260 pounds down with a faulty casing unit that lasted 4 wks. The filtered water was very unpleasant too. Im very upset with whole experience. I would run a mile from this company. If you have a problem with anything the owner he will just talk over you, not admit any fault and if you disagree you will get hung up on. When I tried to call back he refused to speak to me and sent an email straightaway saying he will not offer me any discount. This was straight after he told me he couldn't make these decisions. Save yourself the bother and money. I wouldn't trust this guy as far as I could throw him. Never dealt with such a rude and dishonest tradesman, maybe he's this rude to all women as I see the review below is also a woman he was vile too. The products also appear to be sub par, and your screwed if you think their tech team will help as you usually get through to this unpleasant man.”

Helpful Report

Posted 1 year ago

“Confident of good water quality.”

Helpful Report

Posted 1 year ago

“No issues with the product but Mark Kent is the least customer-centric and rudest owner/founder of a company I’ve ever had the misfortune of dealing with!! I called the tech team with a simple question to do with the fairly complicated process of early descaling my Osmio Zero as a result being in a hard water area, and unfortunately he answered. Bearing in mind I’ve only had to descale once before so it’s not yet intuitive. He was impatient, patronising and downright rude, including telling me that I was the only person not to understand the video instructions and that I had it wrong. Well, when he looked at the section of video I was referring to he realised that HE had it wrong!! No apology, no acknowledgment, just more rudeness. It’s a shame as everyone else I’ve dealt with in his company has been the polar opposite. Polite, patient, helpful, kind. It’s no wonder he is losing staff. Had I known what an asshole owned this company I would never have invested over £500 in it and would’ve looked elsewhere for a reverse osmosis water filter machine.”

Helpful Report

Posted 1 year ago

“Hi Osmio. The filtered water tastes great. It's a bit concerning that it took so many weeks for the new filters to arrive. That's why I've given you 2 stars.”

Helpful Report

Posted 1 year ago

“Helpful informative staff who tried to help in any way possible. Prompt delivery of order”

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Posted 1 year ago

“Just using it for the last 5 days. All good so far.”

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Posted 1 year ago

“Delivered in good time. Water filter correct and does the job”

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Posted 1 year ago

“Kit with all needed was perfect. Thank you for answering the question I had quickly too.”

Helpful Report

Posted 1 year ago

“A great filter; perfect size, easy to refill and maintain. There is however one flaw in it's design. The vessels being made of glass, encourages algae growth; especially in the summer months. I had to modify both of the filters I own, adding blackout film to cover almost all the glass, leaving a slot for observing the water levels. This has completely eliminated algae growth all year round. This filter should ideally come with a film already installed on the glass, or the vessels should be made from stainless steel. This is the only thing that lets the product down, but since you can resolve it with mods, it's not a non starter.”

Helpful Report

Posted 1 year ago

“My wife and I have the Osmio Zero, we each have an Osmio Genesis bottle and we also have the Osmio Duo bottle. We drink up to 2 litres of Hydrogen water each per day, as well as having clean water in every other thing we drink, from using it in our coffee machine, to ice cubes to our sodastream. It has been life-changing for us. Within 48 hours of first Hydrogen bottle use 9 months ago, my wife's aches and pains in her joints disappeared and she felt 20 years younger. We notice the difference with 24 hours if we miss a day of drinking Hydrogen water. We will be life-long customers now. We love the Osmio products, they are superb quality and the customer service is excellent. Highly recommended.”

Helpful Report

Posted 1 year ago

“The product is good quality, it came with all the requirements for the fitting, it will be nice a small amount of Teflon tap is included with DIY kit. For Fusion water purification system, water taste far better. Delivery is nice I like the save paper with no user manual you can download, but not sure how old shool people with like it. Also no information provided how to register your product for 3yr free warranty. Otherwise all good best to buy.”

Helpful Report

Posted 1 year ago

“You never sent me the gasket filters that go into the first pod. The first one your water enters. Now alls I have is the ones you sent me floating free inside it’s pod, not happy at all”

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Posted 1 year ago

“Very happy. Fantastic products! We love the Vitamin C shower head. Skin feels so soft and my hair has never felt or looked better. I would definitely recommend.”

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Posted 1 year ago

“Great company always reply to any queries you may have top notch equipment”

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Posted 1 year ago

“I've purchased two products, H2Blue test kit, and Genesis H2 water bottle. I ordered both on line and the process was straightforward. Both items have worked perfectly and I'd recommend them. My only reservation is that the water bottle seems to need charging frequently, perhaps every 10-20 uses.”

Helpful Report

Posted 1 year ago

“best service ever, for repairs and new filters arrive the next day”

Helpful Report

Posted 1 year ago

“Really good customer service. Plus the products are top quality and well built.”

Helpful Report

Posted 1 year ago

Osmio is rated 4.7 based on 2,925 reviews