Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.73

4.7 Rating 3,037 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Michelle Henry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Osmio customer service is positive and they do despatch items free of charge for next day delivery”

Helpful Report

Posted 4 years ago

“The unit makes RO water, which is great. The ‘100’C’ water is only able to make a cup of tea at 85’C unless you run two lots of cups of hot water through the machine first, which is very wasteful, which is a real shame given the unit is meant to help to save water.”

Helpful Report

Posted 4 years ago

“The service is great and the staff is very helpful. Unfortunately I bought a Berkey travel gravity water system, the first one had a dent, the second one had a physical hole. I am now waiting for a replacement. Very disappointed, £275 is the cost of the Berkey. The staff is helpful about the problem.”

Helpful Report

Posted 4 years ago

“The cartridges and adaptor arrived, but the cardboard dividers separating the cartridges had been pushed to one side and the three cartridges had obviously been knocking together with no protection. Also the adaptor had not been put in protective wrapping and was sitting under the ceramic cartridge. It is very lucky that no damage had resulted.”

Helpful Report

Posted 4 years ago

“Purchased a couple of weeks ago. Main observations: 1) 20% of water is waisted at each refill. I am watering plants in the garden with it, but not sure if it’s harmless for plants. 2) doesn’t reach 100 degrees boiling temperature, not hot enough to make tea. Apart from this, a good product. ”

Helpful Report

Posted 4 years ago

“This is a great machine for giving you clean water. My only negative opinion of this machine would be the temperature of the water coming out when using boiler function. I set the dial to 100’C and get out 80’C. This is after the cooler water in the pipe is separated and the cup is warmed up. Machine is slow, but that can only mean its purifying the water properly.”

Helpful Report

Posted 4 years ago

“Delivery was quick. Slight design “fault” with the pipe in that when you turn the bottle downwards to spray, the pipe that pulls up the water is at the top side of the bottle thus not in the water. You can manually move the pipe but you need to do this each time. This is annoying. I have only used it once on all my white towels and bras. Everything went slightly pink despite only white things being in the wash. I think I need to do the 10 sec cycle ( I did 5) to actually bleach whites adequately. I love the way the bottle sprays ( an endless spray) and I love that it is quick and easy. I will persevere as it’s such a simple, economically sound and environmentally brilliant invention.”

Helpful Report

Posted 4 years ago

“The product turned up on time, however once again the connector of the filter was missing, so we cannot fit the filter.”

Helpful Report

Posted 4 years ago

“Great filter but let down on this occasion by and end fitting which leaked due to poorly-moulded thread. Fortunately resolved (at least at the moment...) by some PTFE tape. I'll see if that lasts; first time I've had this problem after 4 previous filters.”

Helpful Report

Posted 4 years ago

“The water filter is good. however given the trouble I have had re getting it changed over it would really help if it was clear on your website - and more importantly on the packaging - what size of fixing ie 3/8 or 1/4 is being supplied. It was impossible tot ell from the old filter what it was and impossible to tell what the new one was hence having to order an adaptor which after over a week had not arrived. Thankfully the 2nd one sent by courier did arrive. Answers below concern the filter not the adaptor!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. The size of the fittings for the product you have purchased is in the product name. Although even though you have ordered incorrect product we have offered to post reducers free of charge. They were sent by 1st class Royal Mail, however sadly the package got lost. We have re-despatch the fittings via next day courier. If you have any existing system and usure what type of fitting you require - you can get in touch with our customer service team, they will help you to get the correct connectors (if needed).

Posted 4 years ago

“Still awaiting a response from the technical department, so can't really comment at present on the product. I've been kept informed about the delay on the technical department response and look forward to an answer tomorrow.”

Helpful Report

Posted 4 years ago

“I bought a three way tap and an under sink water filter system. The filter was extremely hard for the plumber to tighten. It needed incredible strength to stop the drip. This has been mentioned by others in reviews. Also, the kettle is starting to get limescale in it and it is only two months old....So not that great....”

Helpful Report

Posted 4 years ago

“Osmio is a good idea that filters well but unfortunately does not quite work out effectively in practice. 1) The push button is not 100% responsive which is especially inconvenient when trying to stop the flow when a cup is full 2) The unit sputters and spirts when delivering hot water which causes splashed so you are always having to wipe down the machine and the work surface. We generally hold cups up close to the nozzle to prevent splashing but this is inconvenient and carries risk of being burnt.”

Helpful Report

Posted 4 years ago

“I placed an order at 11.53 Monday but it wasn't despatched until 11.45 Tuesday. This meant another day without clean water at home. They sent the wrong size o-rings so I used the old ones I had. I phoned back to ask Lorraine for the correct ones to be sent for use next time I take the filter apart for cleaning but haven't received them. Advice and assistance on phone is good but maybe communication with warehouse, and speed of despatch needs improvement.”

Helpful Report

Posted 4 years ago

“My first order forreplacement filters was slightly confusing. The pack of four filters seemed to be different to the details in the Osmio manual, which appears to shows five different filters. I am also not sure about the difference between the one micron and five micron filters as they appear to be exactly the same in appearance.”

Helpful Report

Posted 4 years ago

“Product bought was spot on, delivery prices ridiculously high. Small plastic pipe connector was £5:40 and postage was £6:00”

Helpful Report

Posted 4 years ago

“Good but price is getting up”

Helpful Report

Posted 4 years ago

“Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to it is the most unacceptable. I was told by the customer service section that our name and address has been shared with a review company without our knowing or our permission and there’s nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is. Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to is the most unacceptable. I was told by the customer service section that our name and address have been shared with a review company without our knowing or our permission and that there is nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is”

Helpful Report

Posted 4 years ago

“I haven't prepared the filters yet as I have difficulty understanding what I need to do before putting them into the main frame. I might need to call you for this. Not sure whether it's only me but find it difficult to navigate the explanation sheets as they are all in jargon.Then the top lid sits loose on the frame. Is there supposed to be a rubber ring to keep it in place? I cannot imagine how it could work if someone used the waterfilter in a mobile home...it would rattle all the time and maybe also water spilled...sorry but I am not impressed so far.”

Helpful Report

Posted 4 years ago

“The Osmio is a good idea in theory which just falls short in practice. The main problems are the responses from the delivery sensor and the flow of water. The former is slightly erratic in operation which can lead to your mug overflowing onto the work surface when a request to stop is ignored. The latter causes the delivery of hot water to sputter and splash out of the unit. In both cases, you are left having to clean the work surface and the unit on practically every visit.”

Helpful Report

Posted 4 years ago

Osmio is rated 4.7 based on 3,037 reviews