Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.81

4.8 Rating 347 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Origin Architectural must be commended for their exemplary service from start to finish. Nicole's exceptional craftsmanship and attention to detail transformed our initial sketches into a stunning finished product. From inception to completion, Nicole's professionalism ensured that every aspect was meticulously addressed, resulting in an outcome that exceeded our expectations. Her dedication and support were truly invaluable and greatly appreciated. The prompt delivery and high-quality construction of our glass balustrade and gate demonstrate their commitment to excellence. It is evident that they prioritise durability and longevity in their products. I would highly recommend them and will be using them again in the future for products as and when required.”

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Posted 7 months ago

“Excellent service from beginning to end of our project. Always helpful and knowledgable. Very prompt delivery . Would recommend .”

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Posted 7 months ago

“Repeatedly damaged external glass panels for veranda - 4th set finally good. The problems mainly involved severe glass discolouration (laminating issue) which meant the glass wasn't clear in sunlight. I also experienced severe scratches which could be seen from afar. Manufacturer (TuffX) accepted the discolouration faults, which was good, but having to deal with so many repeated issues wasn't. The glass panels were large and heavy, needing 4 people to safely install and uninstall. On ordering I went for self fitting which meant I had to continue doing so for each replacement. This created added pressure and costs to rectifying the issues. Twice the delivery didn't turn up and so more time and money was wasted arranging people to be on hand for no reason. My learning from this would be to arrange supplier fitting to cover that requirement if replacement issues occurred. Office staff were very helpful, manager was hard work. Office staff admitted to the issues and explained that sometimes the laminating process could cause discolouration. They worked hard to resolve my issues each time. The Manager however could be quite dismissive and abrupt and not return calls. They said they'd never come across the discolouration issue before. I found this quite strange considering the feedback I'd had from the office staff and that the manafucturer accepted fault on multiple occasions. Based on the majority of other Origin A reviews it appears I was unfortunate and generally people have positive experiences, however TuffX reviews are less reliable and so worth considering. Origin A potentially need to review their supply chain and the managers approach.”

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Posted 7 months ago

“Outstanding Service from Origin!! Robyn responded swiftly to my enquiry, gave detailed quote and also recommended fitter for our new glass balustrade on our patio. Perfect from start to finish. Rhys, our fitter was brilliant, professional and his workmanship faultless. Highly recommend. THANK YOU!!”

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Posted 8 months ago

“Dealt with Robyn and the team - 100% Rockstar service - could not have been better...throughout recommend - start to finish”

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Posted 8 months ago

“Nicole did a fantastic job helping us with our Juliet Balcony. We had a frameless system and she arranged for it to be powder coated to the exactly the same colour as our existing frames. We are both delighted with the end result.”

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Posted 9 months ago

“Really delighted with my new Juliet Balcony. Robyn could not have been more helpful. The metal work was delivered the day after I ordered it and the glass within 4 days. All powder coated to the RAL that I wanted. I highly recommend Origin!”

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Posted 9 months ago

“Our builder purchased a glass balustrade with spigot fittings on our behalf in July 2023. The materials were delivered on time, however, 2 of the glass panels had chipped corners. The spigots were for glass of 12mm to 17mm thickness and as the glass was 12mm, were believed to be correct. However, the grub screws were just not long enough to hold the glass in place. 3 spigots have been returned to Origin, but as far as they are concerned, they work as they should. My builder managed to fit 2 panels, one of which had a shard of glass fall out on fitting. Both of these panels had to be subsequently removed, because they were not secure in the spigot fitting and moved to and fro in strong winds. Origin are not at all concerned about this situation. They have not made any attempt to replace the chipped glass panels. Nor do they want to do anything about the inadequate spigot fittings / grub screws. I have now had a pile of glass and spigots sat on my terrace costing over £8k since July 2024 with no resolution in sight. Despite many promises for return phone calls they have never made any attempt to try and resolve the issues. I am very sad that our experience of Origin has been so poor against the experiences of others. But from our experience, we cannot recommend.”

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Posted 9 months ago

Hi Karen Thanks for your feedback. We have spoken at length to you. You were not our customer for this installation. An order for spigots and glass was made by your builder which we supplied. We did not know where the balustrade was being installed or for whom. We have subsequently told both you and your builder that we will do all that we can to help with any further issues that either of you may have. The Origin Team.

Posted 9 months ago

“Great service with every question answered quickly and professionally. Great product, easy to install, would 100% recommend and use again should the need arise.”

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Posted 9 months ago

“Absolutely great customer support Was given updates and info on how to install and measure glass Quality products I highly recommend this company”

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Posted 11 months ago

“The service, speed of delivery, advice and products available from Origin are excellent. Thanks to Nicole and Origin Architectural the results look stunning too!”

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Posted 11 months ago

“Brilliant, high quality products ✅ Competitively priced ✅ Quick and efficient delivery ✅ Great technical advice✅ Fantastic customer service ✅ Highly recommended 😀👍🏼”

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Posted 1 year ago

“Fabulous product and wonderful service from Nick”

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Posted 1 year ago

“Terrace house landing balustrade. Single pane, self supported in base and 900cm high. Good customer info. Delivery fine. Product quality superb. Recommend.”

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Posted 1 year ago

“Had to replace old rusty railings with a modern glazed ballastrade. The whole ordering process was fantastic and Nicole was amazing with her product knowledge and communication was a pleasure to deal with. Product looks amazing and client was over the moon would highly recommend. 👌”

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Posted 1 year ago

“I had replaced our old timber decking with a new composite deck and wanted a glass balustrade to finish it off and give us the view we wanted. I looked at lots of options and initially went to use another company, but they never responded to my calls or email, so I dismissed them. I found Origin Architectural and after reading up on them decided to go with them. It was definitely the right choice! The service was first rate - speedy delivery, top quality materials and always on the end of the phone if needed. Ashley Tattersall was so helpful, with good advice, throughout the ordering process. Nothing was too much trouble! Even their third party glass supplier was quick, speedy delivery with a pleasant and helpful driver. We’re well pleased with the finished project.”

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Posted 1 year ago

“I ordered a glass balustrade. Origin were recommended to me and I used the on-line system to come up with an approximate design. I talked to Nicole, who is very knowledgeable, and between us we came up with the final design. It was refreshing to call a company and have a person answer the phone! Ordering and payment was simple. Confirmation of my order arrived shortly afterwards. Nicole provided detailed guidance about delivery. The metalwork arrived on time, but the lorry bringing the glass was delayed as the lorry broke down, however, the driver kept me informed and let me know the revised delivery time for the following day. Everything ordered turned up in perfect condition and the balustrade is now installed. The customer care was excellent!”

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Posted 1 year ago

“I have used Origin twice now over the last 4 years due to both their first class products and exemplary customer service. Both projects were medium sized builds involving lots of variable dimensions over the areas covered. Our needs were superbly met over both telephone conversations and follow up E-mail correspondence. It’s been a real advantage talking with a supplier that excels with both products and customer service. Very highly recommended to potential users. Thank you once again.”

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Posted 1 year ago

“I am absolutely delighted with my new balustrade. Nicole did an outstanding job in specifying the which balustrade was best for us. We had a slope on our patio and she came up with a great solution with adjustable base plates which allowed us to go up the stairs. Highly recommend.”

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Posted 1 year ago

“Really impressed with the quality of the product and service from all staff. I originally contacted Origin for a small Viola system on my balcony. Nicole explained all the guidelines and informed me this wouldn't be suitable for building regs. I decided to add a handrail and couldn't be happier. Everyone was super helpful and answered all technical questions I had.”

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Posted 1 year ago

Origin Architectural is rated 4.8 based on 347 reviews