Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.81

4.8 Rating 347 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd time purchase went as well as the first, great comms, fast turnaround, quality products and the best prices I could fund by far, highly reccomend”

Helpful Report

Posted 1 year ago

“Origin Architectural have been exemplory throughout my dealings with them. In particular my contact Nicole, who has been at the other end of the phone whenever I needed advice, guidance and help throughout the term of my project. Her attitude has always been "can do". Her knowledge of the company and it's products is comprehensive and has enabled me to complete my complex project to a professional standard. I would highly recommend the company.”

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Posted 1 year ago

“Their product is excellent and they acted throughout in a prompt, professional and timely manner.”

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Posted 1 year ago

“I was unsure about balustrade, It's not something I have ever thought about having until we completed our back garden. I contacted Origin Architectural for some help and advice. Ashley was quick at providing all the information I needed, from building my balustrade on a visual 3D drawing to supplying all the material I needed to complete the Job, I must say it's been an ease and I will certainly be recommending Origin Architectural to Friends and Family. Hats off to Origin Architectural & Ashley.”

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Posted 2 years ago

“Amazing customer service, the staff have been brilliant, in particular Ashley, a big thank you to you. I haven’t received the glass yet but I’ve been advised it’ll be quick . I’ve been wanting a glass balustrade for a long time and I’m sure this won’t disappoint.”

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Posted 2 years ago

“We have been delighted with the product and service we received from Origin Architectural. We had a fairly large balcony and the quote we received was highly competitive yet the balustrades are of a very high quality. The fitting was easy for our builder and I was also impressed with the customer service (I had to call with several queries which were answered straight away). So yes I would definitely recommend highly.”

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Posted 2 years ago

“Great company to deal with, good knolledge, friendly and helpful, allways there answere questions and give advice.Very Good.”

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Posted 2 years ago

“Just finished installing my balustrade and absolutely love it! The quality of the product is great. Dealt with a couple of people when ordering and everyone was incredibly helpful and friendly. Have already recommended!”

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Posted 2 years ago

“Great help from the team at origin. Made the process smooth and easy. Love it now my posts are installed they look amazing. Would 100% recommended to anyone looking to buy a balustrade.”

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Posted 2 years ago

“Terrible product, I’m in the building game and used origin architecture for some years, however I used this product on my own house after years of fitting them for customers who I have recommended this company to. I ordered 3 balconies which after fitting, all rusted within 3 months of been fitted. Dealt with Gareth Philips who when I mentioned the issues literally made every excuse under the sun, it was disgusting customer service and strung me a pack of lies and then literally burried his head in the sand, stopped replying to my emails and gave me no help whatsoever. Rubbish product, shocking standard and as time has gone on Iv had reports from previous customers who have come back to me with the same issues. I pride myself on a top quality finish with my company and origin have let me down and shown me up with a shocking standard where there product is clearly not up to doing the job it’s supposed to. Iv been over a year giving them the opportunity to at least show the decency to come and look at the issues but after a year of been ignored Iv had enough and see no other option but to say how I feel on here. Shocking, no longer recommend to anyone. Customer service is appalling. Any of my staff acted in this way they wouldn’t have a job”

Helpful Report

Posted 2 years ago

Hi. We are really sorry that you were not happy with the posts that you received from us. Gareth left our business about 6 months ago. We were aware of your issue but it would be good to be able to contact you to discuss it with you. We are not sure of your contact details but if you call us we will see if we can help. Generally all stainless steel products do need to be cleaned to prevent them discolouring. The frequency of the cleaning depends on the environment in which they are in. The Origin Team.

Posted 2 years ago

“Excellent service thanks to Troy. Glass all arrived on time but had to re-order one piece due to a misunderstanding on my part. Will deffo order again. Top quality”

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Posted 2 years ago

“Hi, I dealt with Troy and He provided an excellent service. He advised on technical matters, practical matters and kept me briefed on progress and delivery. By any means an excellent service from Troy. I will be ordering from origin again in near future, keep up the great work Troy. Mario”

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Posted 2 years ago

“With so many suppliers available to us it's noticeable when one stands out because of excellent service and a pro-active performance. Right from the time of our first enquiry through to the placement of our order and then follow up with regard to queries and final delivery - Origin Architectural were outstanding. Well done!”

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Posted 2 years ago

“I have ordered a small balustrade from Origin Architectural and I have collected all materials from them. Very happy to deal with them - all gone smoothly and professional. My balustrade assembled last week and I love it. Highly recommend this company.”

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Posted 2 years ago

“First class and friendly service”

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Posted 2 years ago

“Hi, I dealt with Nicole and she provided an excellent service. She advised on technical matters, practical matters and kept me briefed on progress and delivery. By any means an excellent service from Nicole and Origin”

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Posted 2 years ago

“The whole experience of dealing with Origin was fantastic. My main contact was Robyn who was extremely helpful and friendly. I also had some contact with Nicole who was also very helpful and friendly. Telephone and email contact was very fast and nothing was too much trouble for Robyn. I used the online design tool to generate an initial quote which was very easy. I actually went into Leeds to look at some components, ask advice about installation and finalise the design and components needed. I was so impressed that I placed the order there and the friendly warehouse staff had loaded the stainless posts and smaller components into my car within 10 minutes. Going into Leeds was not really necessary as the telephone and email communication with Origin is superb. The long stainless handrails arrived next day. Having watched the video link supplied by Robyn, I installed the 3 sided balustrade myself onto my new timber balcony (With some assistance from my wife.) I class myself as a competent DIY'er. I measured for the glass after fully installing the posts and handrail, using Robyn's measuring advice. The glass arrived quickly and fitted perfectly. Even the glass delivery driver was very helpful. The quality of the Origin balustrade is excellent. Many people have already admired it and commented about the high quality. Origin are completely transparent with everything. They are one of the best companies I have ever dealt with and would not hesitate to recommend to anyone looking to buy a balustrade.”

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Posted 2 years ago

“Fantastic service received by Nicole Hixon. She went out of her way to assist us and was patient when our planning consent was pending and when it got altered. She always replied promptly and nothing was an issue for her. Very professional and a pleasant person to deal with. I would highly recommend her and Origin Architectural. A very happy customer.”

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Posted 2 years ago

“supplied banister rails swiftly and exactly what was ordered, very efficient and friendly service.”

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Posted 2 years ago

“I required a 3 sided screen around a patio dwarf wall. Origin's on line planning tool was a great help to visualise my needs. Ashley was really helpful talking me through the options to agree final sizes and specs. The (shortened to suit) posts arrived the day after order, allowing me to get them placed and confirm cut glass sizes to Ashley before I go on holiday. Excellent service and a reasonable price. Recommended.”

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Posted 2 years ago

Origin Architectural is rated 4.8 based on 347 reviews