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Origin Architectural Reviews

4.8 Rating 354 Reviews
96 %
of reviewers recommend Origin Architectural
4.8
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Anonymous
Anonymous  // 01/01/2019
I had replaced our old timber decking with a new composite deck and wanted a glass balustrade to finish it off and give us the view we wanted. I looked at lots of options and initially went to use another company, but they never responded to my calls or email, so I dismissed them. I found Origin Architectural and after reading up on them decided to go with them. It was definitely the right choice! The service was first rate - speedy delivery, top quality materials and always on the end of the phone if needed. Ashley Tattersall was so helpful, with good advice, throughout the ordering process. Nothing was too much trouble! Even their third party glass supplier was quick, speedy delivery with a pleasant and helpful driver. We’re well pleased with the finished project.
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Posted 1 year ago
I ordered a glass balustrade. Origin were recommended to me and I used the on-line system to come up with an approximate design. I talked to Nicole, who is very knowledgeable, and between us we came up with the final design. It was refreshing to call a company and have a person answer the phone! Ordering and payment was simple. Confirmation of my order arrived shortly afterwards. Nicole provided detailed guidance about delivery. The metalwork arrived on time, but the lorry bringing the glass was delayed as the lorry broke down, however, the driver kept me informed and let me know the revised delivery time for the following day. Everything ordered turned up in perfect condition and the balustrade is now installed. The customer care was excellent!
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Posted 1 year ago
I have used Origin twice now over the last 4 years due to both their first class products and exemplary customer service. Both projects were medium sized builds involving lots of variable dimensions over the areas covered. Our needs were superbly met over both telephone conversations and follow up E-mail correspondence. It’s been a real advantage talking with a supplier that excels with both products and customer service. Very highly recommended to potential users. Thank you once again.
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Posted 1 year ago
I am absolutely delighted with my new balustrade. Nicole did an outstanding job in specifying the which balustrade was best for us. We had a slope on our patio and she came up with a great solution with adjustable base plates which allowed us to go up the stairs. Highly recommend.
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Posted 1 year ago
Really impressed with the quality of the product and service from all staff. I originally contacted Origin for a small Viola system on my balcony. Nicole explained all the guidelines and informed me this wouldn't be suitable for building regs. I decided to add a handrail and couldn't be happier. Everyone was super helpful and answered all technical questions I had.
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Posted 1 year ago
I searched the internet for materials to build a glass balustrade and contacted many potential sellers only to find the service provided to be not what I required as a first time buyer who has no experience in the field. Then I phoned Origin Architectural and found what I wanted : a company who clearly knew about their business and could explain exactly how they could help me. Their customer service was absolutely first class and friendly. I recommend them fully to anyone who is looking to create original architectural features.
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Posted 1 year ago
Really pleased with our privacy screen posts. They had to be at a specific height and were especially made by Origin. Troy helped design the posts and the obscured glass and was very helpful throughout. Really pleased with the service and product.
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Posted 1 year ago
Outstanding service from Robyn. We ordered powder coated black posts. They arrived within a week. We then confirmed our glass sizes and the panels arrived in perfect condition a week later. The service was outstanding. It is rare to come across companies like this. Highly recommend.
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Posted 1 year ago
Quality of materials first rate. Slight problem with delivery due to third party supplier but easily resolved. Customer service really excellent. The lady 'N' actually took the trouble to see where we lived in order to advise on type of materials required. All enquires about fitting were answered promptly and professionally. I would definitely recommend this company.
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Posted 1 year ago
We had built a new deck and wanted a glass balustrade. We looked at lots of options and came across Origin Architectural. They responded immediately, helped us draw up the spec, gave great advice and a very competitive quote. After that the service was first rate - speedy delivery, top quality materials and always on the end of the phone if needed. The end result is first class. Nicole Hixon was a joy to deal with. Overall it was a top rate service.
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Posted 1 year ago
The purchasing of 3 x stainless steel/glass Juliet balcony with the experience of Nicole Hixon was a pleasure, Origin products purchased were of great quality,the price was very competitive. Would definitely purchase from Origin again, 5 Star. Many thanks.
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Posted 1 year ago
Nicole's customer service was top notch. She was attentive and followed the order through every step of the way. The courier was also on-time and the glass arrived in perfect condition. I would definitely recommend Origin.
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Posted 1 year ago
Absolutely thrilled with the glass balustrade!!! The service provided from Origin Architectural was first class. Ashley Tattersall was so helpful throughout the ordering process. Nothing was too much trouble!
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Posted 1 year ago
Great communication with Origin especially Nick Watson very helpful went the extra mile to help me thanks 😊😊😊 ps great company I’d recommend them to anyone πŸ‘
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Posted 1 year ago
Ashley from start to finish was there to help and give advise. I had tried to use another company before finding Origin. But I am so glad as they failed to get in touch. So I contacted Origin and what a good company they are all the staff are so helpful. The product was excellent and everyone is talking about my balcony. Well done Ashley and Origin.
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Posted 1 year ago
Amazing service from start to finish . Nicole was ultra efficent . All companies need to be more like Origin Thank you
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Posted 1 year ago
Fantastic service brilliant communication throughout. Product top quality could not have asked for more. Would not hesitate to recommend Thanks
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Posted 1 year ago
so pleased, quick and simple quote system, Nicole called me and checked a couple of details, U channel and all the fixings were delivered very quickly and the glass was delivered a week later. competitive pricing: very pleased. Bill Lee
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Posted 1 year ago
I needed a glass balustrade and was a bit uncertain about whether I could do it myself. Nicole helped me to select the right components and all the way through the installation. The system was much easier to install than I thought I was worried about how exact my dimensions had to be but found it all really easy. I love the end result. Origin were so helpful and their product is great and I found it easy to install.
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Posted 2 years ago
Friendly, helpful, delivery sooner than expected. I will definately reccommend Origin and use them again, already had 2 orders.
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Posted 2 years ago
Origin Architectural is rated 4.8 based on 354 reviews