Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.10

4.1 Rating 632 Reviews

80 %

of reviewers recommend Origin Global

4.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE QUALITY OF FRAMES IS SECOND TO NONE. POSSIBLY THE BEST ON THE MARKET. THE FOLLOWING IS NO REFLECTION ON ORIGIN - IT IS BEYOND THEIR CONTROL BUT SHOULD BE NOTED FOR INFORMATION. I AM SURPRISED THAT A GLASS PROVIDER IS NOT IN ASSOCIATION OR PARTNERSHIP WHICH WOULD ENABLE A COMPLETE AND TOTAL ONE STOP SERVICE. I UNDERSTAND THAT SALES FROM ORIGIN CAN NOW BE MADE TO ALL CUSTOMERS AND NOT JUST TO THEIR ACCREDITED SUPPLIER/FITTERS. THE TOTAL NUMBER OF UNITS HAVE STILL NOT BEEN SUPPLIED BY AN ACCREDITED SUPPLIER/FITTER. THEY ARE VISION FROM LACOCK GARDEN CENTRE WHO HAVE RECENTLY GONE INTO ADMINISTRATION. THEY HAVE BEEN TAKEN OVER BY OUR SAVIOUR KMC CONSTRUCTION WHO HAVE TAKEN ON THE LIABILITIES OF VISION AND ARE PROGRESSING THE VISION BUILD FAILURES WITH ALL OF THE CUSTOMERS LET DOWN BY VISION. MAKE SURE YOU DEAL ONLY WITH KMC CONSTRUCTION AND HAVE NO DEALINGS WITH VISION. WE LOOK FORWARD TO KMC CONSTRUCTION COMPLETING THE SUPPLY AND FIT OF ORIGIN WINDOWS LATER THIS WEEK.”

Helpful Report

Posted 6 years ago

“I have 2 sets of bifold doors from origin, the larger set has been damaged because whilst open and stacked the main door come off the magnet and hit the frame causing damage to the door and frame. Origin tried to say the magnet is not meant to hold the door at first and attempted to fob me off. After some persistence they sent an engineer out, he checked it and stated the doors shouldn’t be leaning as they were and the reason for the damage is the weight due to the lean has assisted the door coming off the magnet and as the doors aren’t level as they should be the door has hit the frame instead of closing into the opening as a door should. Thank god my daughter wasn’t near the doors at the time as it would have caused serious injury or fatality. They then sent the report from the visit to Haus Glass in Warrington who are the installer trying to pass the blame as an installation issue and they are now saying it’s the magnet that is at fault. This will soon be 3 months on and I am still arguing with both companies about a now dangerous and damaged product due to no fault of my own. It appears they are more than happy to help when purchasing but have zero interest in their customers or their safety once they are installed. Avoid these companies at all costs you or your family’s life could well depend on it... What should be a simple process to fix under warranty that they pride themselves on is likely to now become a legal matter. It’s a very poorly run company if you don’t consider your customers safety over money and provide a warranty that is worth nothing.”

Helpful Report

Posted 6 years ago

“Excellent product”

Helpful Report

Posted 6 years ago

“Very pleased with our doors but after sales service very poor. After installation tried to register for 20 year guarantee on line but couldn't do this as the site was being updated due to Data Protection. Advised to try on the 2nd July. Phoned Customer Services to try to register the doors this way, only to be told it couldn't be done because of the system update. The person I spoke to didn't offer to keep the details on file and register them as soon as possible, just said to try again at beginning of July. On the 2nd July managed to register and had the message 'Thank you, we will contact you'. On the 16th July received a message 'Registration complete, you will shortly receive your Welcome Pack and Certificate'. Nothing has been received which is worrying.”

Helpful Report

Posted 6 years ago

“Very good product ,we are very pleased with the installation and overall experience from our window company”

Helpful Report

Posted 6 years ago

“Excellent products fast delivery will definitely use again”

Helpful Report

Posted 6 years ago

“Had some bi fold doors fitted a couple of months ago. Doors look lovely but have had a re occurring problem with the lock mechanism which has been looked at over 5 times now. Not acceptable given the premium status of the brand and extremely furiating at times!”

Helpful Report

Posted 6 years ago

“I have an origin product where I seem to have the same issues as the below feedback! I have bi-folding doors which are not fit for purpose, the locking mechanism is broke and their after sales department is a joke. They simply don’t do aftersales, no return calls or returned email. I have a property where I am now sourcing other window manufactures to quote for the other 22 windows and two sets of double doors For the lack of customer service and sheer arrogance in your aftersales department, your company has lost thousands in business from me as a single customer. They are not a premium brand and would not reccomend an origin product”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your feedback. Please call us on 01925 907 907 if you would like to discuss this further.

Posted 6 years ago

“Decided to go for Origin Bi Folds over over competitors as they appeared to be great quality. The reality is they've been nothing but trouble and the local installer has been equally disappointing. Main door lock mechanism broke apart almost immediately, took 6 weeks to get replacement parts, the main door never closes properly and has now caused damage where it's been rubbing and knocking against the aperture, some days we cannot even close/lock the door so have to leave the house unsecured, takes days for local installer to come out and then cancels on the day when I've had to have time off work (again). Six months in and still the "premium" product we've bought isn't fit for purpose and I'm facing more waiting around for someone who might be able to sort it. Origin needs to take more responsibility for the actions and approach of it's supplier network.”

Helpful Report

Posted 6 years ago

Good Morning Mr. Roberts, Thank you for your feedback. I appreciate your frustration with this matter. If you would like to discuss this further, please do not hesitate to contact us on 01925 907 907. Kind regards

Posted 6 years ago

“Good product”

Helpful Report

Posted 6 years ago

“Great products. Very satisfied with door and window.”

Helpful Report

Posted 6 years ago

Good Morning Mr. Beezadhur. It is wonderful to hear that you are very satisfied with your Origin door and window. Your feedback is greatly appreciated. If you have any future projects please do not hesitate to contact us. Many thanks

Posted 6 years ago

“The window lock fell apart a few days after installation. Origin did not respond positively nor adequately to my request that they fix it, but told me to contact the installer. You could and should do more.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr. Owens, Thank you for your feedback. I appreciate your frustration, if you would like to discuss this further, please do not hesitate to contact us on 01925 907 907. Many thanks,

Posted 6 years ago

“Excellent product and brilliant local agent (Lincoln Window Design)”

Helpful Report

Posted 6 years ago

Thank you for your feedback Adrian. It is great to hear your thoughts on our product and your local agent. If you have any future projects or any questions for us, please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Excellent product, looks amazing!”

Helpful Report

Posted 6 years ago

Good Morning Suzanne, Thank you for your feedback, it is always greatly appreciated. If you have any future projects, or any questions for us, please do not hesitate to contact us on 01925 907 907. Many thanks

Posted 6 years ago

“The works been done”

Helpful Report

Posted 6 years ago

“I went to East Grinstead Showroom and worked with Steve Jones, worth his weight in Gold The door are excellent the fitting was great, just one down side the window blinds dont hold there charge, apart from that i will keep recommending your doors.”

Helpful Report

Posted 6 years ago

Good Afternoon John, Thank you for your kind words, it is great to hear that you have had a good experience with Steve! If you would like to discuss your blinds in more depth, please do not hesitate to contact me by calling 01925 907 907. Many thanks

Posted 6 years ago

“Professional measuring up and installation .Good organisation by Emma.one minor blemish,a rather obtuse attitude from a lady in logistics when I was trying to talk to Kerry.Product excellent.will readily recommend the company.”

Helpful Report

Posted 6 years ago

“The customer care provided by Bristol Bi Fold Doors was exceptional. We chose the product because of the quality, the guarantee and because of the different options. Installation was done with care and pride and we are delighted with the end product - particularly the internal blinds.”

Helpful Report

Posted 6 years ago

“Doors and window were exactly as I expected. Installers really professional and personable. I am really pleased with the finished product.”

Helpful Report

Posted 6 years ago

“We had out new house fitted with all origin Windows, French Doors and Bi-Folds and have now had visits on so many occasions to try and stop the drafts through the frames and hinges. After the last visit having been told they would do everything to sort the issues they then write a report that bears no relation to anything said at the onsite meeting and have now washed their hands saying it is our house and drafts are being caused by an external source. After the Origin people came out prior to this visit they did loads of adjustments and next time it rained we get water coming through the ceiling of our ground floor but they say they could not have caused this but it has never leaked in 15 months before, very strange. It has also been said no other client has experienced drafts through the hinges like we have but a simple check on the reviews and you can see Sue Gray had same issue just a month ago. I suggest anyone with Origin Bi-Folds or French Doors check the hinges the next time the wind blows and report the issue you will have back to Origin and to anyone thinking of buying the windows DON’T until Origin sort the issues they have but at the moment deny. See not for David Ginger below and pictures of hinges and doors taped up to stop draughts and water ingress. Hi Kevin All Origin products have an accredited air permeability of class 4 which is the highest possible rating in the UK and Europe. We believe your windows and doors to be functioning within this classification and feel the problem you are experiencing is being caused by an external source. At this stage I can only recommend you employ the services of an independent air testing company and have them determine the air flow in and out of the property. Obviously if the result determines the doors to be out of specification we will be more than happy to further our investigations to find a suitable solution. With regards to the water ingress, nothing the Origin engineers could have done during the call would have caused the door set to start leaking and we cannot accept any liability for this problem. We cannot comment on how the water is penetrating in to the property but do not believe the manufacturing of the door set to be the cause. Best Regards David Ginger”

Helpful Report

Posted 6 years ago

Origin Global is rated 4.1 based on 632 reviews