Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.10

4.1 Rating 632 Reviews

80 %

of reviewers recommend Origin Global

4.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

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“Just had French doors made by Origin fitted. Well made and have transformed our small kitchen leading onto garden. Would definitely recommend.”

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Posted 8 years ago

“Had an issue with lock contacted Origin who sent an engineer within the week who corrected problem and was very polite and helpful. Customer service staff also excellent. Would recommend Origin”

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Posted 8 years ago

“Quality, workmanship, customer service all excellent. A rare treat these days. Thank you!”

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Posted 8 years ago

Great to hear that you have enjoyed an all round excellent service with Origin. We pride ourselves on the quality of our products which we confidently back with our 20 year guarantee.

Posted 8 years ago

“Our new French doors are a quality product. Expensive but hopefully worth the money. They look very smart. Lovely to have a larger glass area than with the previous wooden doors meaning more light and better view into the garden. Information on securing open and restricting the opening to avoid hitting the wall would have been appreciated. We've hopefully solved this ourselves and are very happy over all. Ask us again in 10 years!”

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Posted 8 years ago

“We have only had the doors for about 3 months and have hardly used them at all, but the seal has already collapsed on one part of the frame”

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Posted 8 years ago

I am sorry to hear of your frustration on this matter. Please dont hesitate to contact us with any issues on 01925907907.

Posted 8 years ago

“Excellent quality product and looks great. Quick supply and easy registrations of the guarantee. Very pleased so far.”

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Posted 8 years ago

“Although the product is good it did arrive scratched.The fitters installed it without telling us until after they had fitted it,I would have preferred they told us prior to fitting ,consequently it had to be repaired in situ at a later date As the doors were already fitted we were left with no option .The repair is not visable but to the touch is different Matt rather than smooth.Feel the fitters should have been more open.Our builders told us they arrived with protection only on the corners.”

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Posted 8 years ago

“Overall good, but concerned that where track is fitted into the bottom sill there is not a blanking plate to cover the access area”

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Posted 8 years ago

Thanks for your feedback. Please do not hesitate to contact us with any further queries.

Posted 8 years ago

“Our builder Christopher Michael Construction (Michael Magee), and our architect Gavin Powell recommended you, and we are very impressed with the product, however the follow up service needs some work, currently we are awaiting a number of vents above the bifold. Doors and also door stops that need to be put on since the scaffolding is down. Unfortunately I cracked one of the bifold panels and this needs to be replaced, we have emailed and phoned and will call Josh Tuck tomorrow to discuss. In addition following the paper work for the 20 year guarentee, I am concerned that some of the serial numbers may be wrong with our order, please could someone contact me on 07932 763251 to discuss all of this. Many thanks and best regards, Rob Collecott”

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Posted 8 years ago

Thank you for your feedback Rob, I will call you on the above number to assist with your query.

Posted 8 years ago

“A”

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Posted 8 years ago

“Totally satisfied with product and Installation First class”

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Posted 8 years ago

“Very quick sending out samples,I would be grateful if you can sent me any rustic oak engendered samples,as the one I choose are a little to light,I would be most grateful.”

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Posted 8 years ago

“Really unhappy with the whopping 3.5 inch threshold we have to step over, especially because I asked the installer about low thresholds at our very first meeting. The pictures in the brochure all showed hardly any threshold, with inside and outside being the same level, but the installer told me they were trying to ‘sell you the dream’ and what he recommended was a 'weathered threshold’ to prevent driving rain coming in. What he didn’t tell me was that you can still get a low threshold with this product but you have to get your builder to remove a layer of brick, creating a recess in your floor in which the bifolds sit, sinking the threshold into the floor. I only figured this out many weeks later, after the order was placed, because neither the Origin brochure or website tell you this! The website did have some diagrams in which the same effect was achieved by essentially raising the surrounding floor with screed, which didn’t seem viable unless you want to raise the entire downstairs floor including other rooms. I was really confused as to how low thresholds didn’t appear to be practical and yet I was seeing so many pictures of them on the internet. I havn’t tripped over the 3.5 inch threshold yet, but that’s partly because I’m so aware it’s there - it annoys me that much. Someone will trip on it one day, but it’s the aesthetics that bother me as much as having to step over it. Considering we’ve spent 6k on this product, I don’t think enough information was available and I feel let down by Origin and the installer.”

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Posted 8 years ago

“I was drawn to Origin by seeing their units at building exhibitions and then at a local (ish) showroom. They appeared to be of good quality and the fitters (individual and company) spoke highly of them against the competition, (some of which was more costly than Origin). The installers, Eden Windows (Gillinham, Kent) have been helpful and good to deal with. Origin have followed up my initial enquiry with good customer relations and have provided all and any information that I requested - early days but so far a very good job.”

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Posted 8 years ago

Great to hear that you have enjoyed fantastic customer service from Origin. We take great pride in assisting our customers with their projects from initial enquiry through to installation and beyond.

Posted 8 years ago

“Product was excellent. Customer service was also excellent as the build was not straight forward and they kept us informed of the issues and their resolutions to them. The Installation team were also first class and did everything to a great standard.”

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Posted 8 years ago

“Very efficient and curtious engineers. Did a good job and left the place clean.”

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Posted 8 years ago

“The doors were not able to close 24 hrs after installation due to an 'expansion' issue, apparently no easy fix, you are working on the problem? also doors scratched easily within 2 days of install, not convinced this is a quality product, will definitely not be recommending to anyone I know.”

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Posted 8 years ago

“very nice frames but first configuration sent wrong so had to wait two weeks for new doors. vents missing too and black handles ordered so still waiting for both which is not ideal”

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Posted 8 years ago

“The bifold lever lock key was snapped off during or shortly after installation due to a design fault whereby if you leave the key in when you open the key is snapped. A 3-fold door lever lock was broken shortly after it was installed and has been many months in getting repaired. There was a small dent in the bifold doors. Recommend your doors- what do you think?”

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Posted 8 years ago

Sorry to hear of your frustration regarding your Origin bi-folding doors. Please do not hesitate to get in touch with any queries.

Posted 8 years ago

“Highly recommend this product, The team at ECKO were first class from start to end , very professional , would highly recommend”

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Posted 8 years ago

Origin Global is rated 4.1 based on 632 reviews