Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.10

4.1 Rating 632 Reviews

80 %

of reviewers recommend Origin Global

4.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our bi-fold doors not only do they look good the service we received from Origin was excellent - they replaced parts that had been marked during construction or installation quickly and efficiently. We would recommend them to others”

Helpful Report

Posted 9 years ago

“Please find set out below copy of correspondence sent to Origin post installation. A far from satisfactory response was received by return. Kestrels Howe Hill Watlington Oxfordshire OX49 5HA 07973 116694 17th December 2014 Attention of: Mr A Halsall Origin Frames Ltd Sunters End Hillbottom Road High Wycombe Buckinghamshire HP12 4HS Dear Mr Halsall, We recently purchased a set of bi-fold doors and a quantity of windows through Multifold Doors to whom we were directed after visiting your High Wycombe showrooms back in October. We were impressed not only in the quality of your products but also in the very professional way that Chris Blackburn of Multifold handled our enquiry and managed the subsequent order. What we were not impressed with was the level of service that we received from Origin. To be asked by one of your delivery drivers to give him a hand in unloading the shipment of windows was highly unprofessional and it is not my problem if the job required more than one person to effect the delivery. As it happens, one of the builders working at our house arrived early and kindly offered to help but had he not been there what would have happened? Is it your normal practice to expect your customers to help offload? The windows were then installed by fitters provided through Multifold who I must say carried out a very thorough and professional installation working into the evening to finish the job. They were neat and tidy in their work and cleaned up any mess that had been made. Rather more than can be said of the Origin provided fitters who came to install the bi-fold doors and one side window the following week. I have attached two photographs which show what was left behind following the installation and I am sure that you will agree that this is far from what is expected from a company with the reputation of Origin. The fitting itself was also carried out to a very poor standard, a number of bricks were badly damaged i.e. cracked and split of which no mention was made at the time but which was subsequently pointed out to me by one of our builders. These bricks have had to be replaced at cost to myself. The installation could not be completed because of an issue with the sill and trim but we were assured that this would be completed the following week. Chris of Multifold along with the two fitters and one of your surveyors duly turned up to inspect the damage and assured us that everything would be put right with the co-operation of our builders. As already stated our builders repaired the brickwork and the next day someone from Origin arrived late on in the day when we were not there and proceeded to fill in gaps around the bi-fold door with mastic, however because the gap between the frame and the brickwork was too wide there were inordinate amounts of mastic used and there were holes where the mastic had failed to adhere. We contacted Chris who came to inspect the next day and upon seeing the doors agreed that the finish was appalling. He then arranged for his own fitter to attend to rectify the poor workmanship. This time the job was completed properly and to our satisfaction though it had taken in excess of two weeks to complete. It is interesting to note that on the back page of your brochure it states “Their ambitious solution was to create a company capable of manufacturing the UK’s best quality doors, backed by uncompromising levels of service”. Also in your brochure it states that “ in the unlikely event you discover a problem with your doors or the installation, you have peace of mind knowing a UK based customer service team is available to support you and put things right”. Bearing in mind it was Origin installers who fitted the door, Origin did very little to put things right and it was left to Multifold to finish the installation to an acceptable standard. In all, a very disappointing experience which took the shine off what should have been an uplifting and pleasant event. I will be very interested to hear your comments and also look forward to some financial recompense for the distress caused. Yours sincerely, Richard Hughes”

Helpful Report

Posted 9 years ago

“The doors look good they work very well the fitters did a great job. The company we used Open living were excellent, they went out of their way to make you feel at home very confident ladies.”

Helpful Report

Posted 9 years ago

“The job is still not complete so have not been able to use the new room in which the doors were installed. We'll be happy to write a review when the new room is finished. Peter Evans”

Helpful Report

Posted 9 years ago

“Professional service. Good price. Great finish.”

Helpful Report

Posted 9 years ago

“I have twice tried to register my bi-fold doors for the extended guarantee but as yet have had no confirmation. Dr M.T.Brown”

Helpful Report

Posted 9 years ago

“The fact that this the second set of Origin Bifolds we have bought should speak volumes. They are not a cheap item, but the quality of finish and manufacture means they are excellent value. I would not hesitate to recommend them, and we will be having 2 new sets in our extension next year.”

Helpful Report

Posted 9 years ago

“These doors are perfect. I'm delighted with them. Additionally, upon emailing to enquire about the 20 year guarantee I had a reply within an hour. Great service.”

Helpful Report

Posted 9 years ago

“Purchased our Origin Bi-Fold doors through Vision Door Systems. Excellent product and great sales & fitting service. Highly recommended.”

Helpful Report

Posted 9 years ago

“Very pleased with the quality of the windows, they look great! Samples of the RAL colour exactly matched the product so it was easy to choose. The bi-fold door fitted the opening perfectly, and glides easily even though they are heavy doors. I would definitely recommend. We will take some photos when the building work is finished. Great product - thank you.”

Helpful Report

Posted 9 years ago

“6m metre bifold doors fitted. Exceptional service throughout the process. Very happy indeed!”

Helpful Report

Posted 9 years ago

“The service and contact with the shop was great. The doors came on time and the installation went smoothly. really happy with the result.”

Helpful Report

Posted 9 years ago

“Very pleased with our bi folders, service was good doors and glass arrived on due date. Also pleased with our blinds, would recommend to family and friends.”

Helpful Report

Posted 9 years ago

“Stylish doors, extremely easy to open and close. Transformed my room, changing a kitchen leading out to the garden to give a fantastic new perspective.”

Helpful Report

Posted 9 years ago

“Excellent product. Very good quality which I am confident will perform well for years to come. I would recommend to all family and friends.”

Helpful Report

Posted 9 years ago

“I just had a problem with the installers and my builders. They were improperly informed from the builders. I ordered white doors with all the handles etc in mat/brushed steel. They came as white doors with everything in white. So eventually they came and just put a silver handle on but it wasn't yours! So again eventually they put yours on but didn't change the other handles! So I complained and waited again and I got everything changed to steel apart from the hinges so they look awful!”

Helpful Report

Posted 9 years ago

“From the delivery to the finished product everything was perfect, the doors are lovely and I am really pleased with the quality of the Origin doors.”

Helpful Report

Posted 9 years ago

“Very happy with my doors....!”

Helpful Report

Posted 9 years ago

“We are delighted with out bi fold doors. The quality is excellent and only slightly more expensive than similar but inferior quality/design doors. Well worth a little extra cash. The lead time is excellent, 10 days for a set using one of the 'off the shelf' colours which worked well with our build schedule, other suppliers we quoting approx six week lead time. Great to have a choice of any combination, door colour, seal colour and hardware colour. I am very happy to recommend Origin.”

Helpful Report

Posted 9 years ago

“I would like to say I was very pleased with the service from the sales team to the instalation team. We had one hicup with the wrong frame being supplied but it was soon put right. The windows and doors look and feel excellent quality. Thanks to all!”

Helpful Report

Posted 9 years ago

Origin Global is rated 4.1 based on 632 reviews