Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.10

4.1 Rating 633 Reviews

80 %

of reviewers recommend Origin Global

4.1

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had out new house fitted with all origin Windows, French Doors and Bi-Folds and have now had visits on so many occasions to try and stop the drafts through the frames and hinges. After the last visit having been told they would do everything to sort the issues they then write a report that bears no relation to anything said at the onsite meeting and have now washed their hands saying it is our house and drafts are being caused by an external source. After the Origin people came out prior to this visit they did loads of adjustments and next time it rained we get water coming through the ceiling of our ground floor but they say they could not have caused this but it has never leaked in 15 months before, very strange. It has also been said no other client has experienced drafts through the hinges like we have but a simple check on the reviews and you can see Sue Gray had same issue just a month ago. I suggest anyone with Origin Bi-Folds or French Doors check the hinges the next time the wind blows and report the issue you will have back to Origin and to anyone thinking of buying the windows DON’T until Origin sort the issues they have but at the moment deny. See not for David Ginger below and pictures of hinges and doors taped up to stop draughts and water ingress. Hi Kevin All Origin products have an accredited air permeability of class 4 which is the highest possible rating in the UK and Europe. We believe your windows and doors to be functioning within this classification and feel the problem you are experiencing is being caused by an external source. At this stage I can only recommend you employ the services of an independent air testing company and have them determine the air flow in and out of the property. Obviously if the result determines the doors to be out of specification we will be more than happy to further our investigations to find a suitable solution. With regards to the water ingress, nothing the Origin engineers could have done during the call would have caused the door set to start leaking and we cannot accept any liability for this problem. We cannot comment on how the water is penetrating in to the property but do not believe the manufacturing of the door set to be the cause. Best Regards David Ginger”

Helpful Report

Posted 6 years ago

“Great looking and a pleasure to use!”

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Posted 6 years ago

“Very happy and satisfied would recommend to family and friends”

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Posted 6 years ago

“Full height fixed glass lights with opaque glass. They are as I expected and look simple and effective.”

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Posted 6 years ago

“I moved into a house which had Origin Bi Fold doors installed in 2014 by A1 Windows and Conservatories (originally based in St Neots now in Bedford). The doors have a gap between the top right hand corner of the lead door and the frame. Despite several attempts to contact A1 Windows and even reporting them to FENSA (apparently they were not registered by FENSA at the point of my installation) they have not replied to me. Origin have tried to help, but have said that this is an issue with the installation of the doors and not a warranty issue. They have offered to come and inspect the doors for a fee (£150 ish + VAT). I have the details of another installer in my area, but am extremely weary of any recommended Origin installer after the attitude of A1. This is not the level of customer after care I would expect from any professional company.”

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Posted 6 years ago

“After care is brilliant. They have just been back to do some remedial work on my bifold doors under warranty, even though they are 9 years old. Cannot better that service”

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Posted 6 years ago

“Dreadful product. Bi-fold Windows and a door installed 3 weeks ago. Draughts from every hinge, and between the door and frame. Back door slipped and would not lock. Had to sleep downstairs and could not go out. Waited in for fitters but true to form they did not show. Finally husband who is a pensioner, managed to lift the door back into the frame. Fitters break every appointment.”

Helpful Report

Posted 6 years ago

Good Morning Mrs. Grey, I understand your frustration. If you would like to speak with someone regarding this, please call us on: 01925 907907. Kind regards

Posted 6 years ago

“Bi fold doors excellent Front door very disappointing. Incorrect glass insert. Incorrect locks. Very long wait to correct glass. Given up on locks........”

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Posted 6 years ago

“They look beautiful the only thing is not good the fact 1 of the doors just swings about nothing to hold it back”

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Posted 6 years ago

Good Morning Janine, Thank you for your feedback. We now offer a restrictor bar for any lead or single doors that may remedy your issue. You can either contact the agent who installed your doors or give me a call on 01925 907907 to discuss this in more detail. Kind regards

Posted 6 years ago

“The lead times are absolutely amazing and the quality is great too. Unreserved recommendation!”

Helpful Report

Posted 6 years ago

Thank you for your feedback! We are very happy to hear that our lead times and the quality of our system has left a positive impression with you. Many thanks

Posted 6 years ago

“Good quality materials used. Excellent appearance and finished our extension to a very high standard. Admired by everyone.”

Helpful Report

Posted 6 years ago

Thank you Mr. Wilson, I am glad to hear you are pleased with our products. Please see your registration pack, as this includes a "Refer a friend" card where you have the opportunity to receive a £50.00 voucher!

Posted 6 years ago

“We put Origin Bi-fold doors in on our new extension and were sold on the low threshold, nice design and ease of use which in reality did not quite deliver. We didn't get a low threshold and have a 5cm lip on the doors which was the first disappointment but one we could live with, especially with the fine appearance, safety features and ease of use. Since coming back in to the cold and windy weather of winter this has highlighted problems. The doors have dropped in the frame, which does happen I believe and we can now see daylight through the frame again so the installers will need to come back for a third time. Our architect specified triple glazed doors for the extra thermal protection but this is quite frankly a waste of time. The biggest issue we have is the long vent which leaks cold air like a sieve would leak water. On windy days especially, a significant draught comes through the vent. The installer is not interested as the vent is as supplied and not incorrectly fitted or damaged. Unlike other, cheaper, vents on our double glazing units the origin vent is anything but trickle. On our other windows in the house with their £5 plastic vents if we choose to close them they are designed in such a way that the wind pressure actually forces them tighter shut. The stronger the wind the tighter shut the vent, simple. With the Origin vent on their bi-fold doors I believe that there is a fundamental design flaw as the stronger the wind the greater the draught in the house. This completely negates the triple glazing. Origin say that the vent is not weather rated but this is a feeble excuse. They were keen to tell me their vent was 10 times the cost of my cheaper vents and the doors were double the cost of what our builder wanted to put in. The installer told me that some people in windier areas tape up their vents. Origin do not seem interested and will not agree there is a design flaw. The design of the vent is such that when the wind blows it easily exploits the gaps. The outside facing part of the vent acts as a funnel and is larger than the inside vent. This in principle would cause a pressure difference I believe. On our cheaper units the vents shut against the airflow and are sprung in the direction of air flow. On the Origin vent firstly it is not sprung and secondly it opens with the direction of airflow, out to in. At present this problem has not been resolved and Origin customer services have stopped replying to me. Poor service from a very promising beginning.”

Helpful Report

Posted 7 years ago

Hi Nick, If you would like to speak to a member of our team, please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Had my new doors fitted last week absolutely love them”

Helpful Report

Posted 7 years ago

Many thanks for your kind comments , if you have any future projects then please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Fast, efficient and a great quality product!”

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Posted 7 years ago

Many thanks for your kind comments , if you have any future projects then please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Good design for looks, security, and the dual colour option.”

Helpful Report

Posted 7 years ago

Many thanks for your kind comments , if you have any future projects then please do not hesitate to contact us on 01925 907 907.

Posted 7 years ago

“Generally disappointed. Approved installer took many attempts to rectify a poor install. The aluminium bi-folds and windows suffer severe condensation as soon as the outside temperature drops much below 3 to 4 degrees Celsius.”

Helpful Report

Posted 7 years ago

Hi there Robert, If you would like to discuss anything further, please contact us on 01925 907 907. Kind Regards Origin

Posted 7 years ago

“I had the Bifold doors and a residential door. I purchased my Bifolds through Basfords in Nottingham I live in Birmingham and these guys were the best to go with price wise and confidence wise. I cannot tell you how fantastic my doors look the attention to detail on both the Bifolds and the front door is second to non. Thank you to Origin and thank you to Basfords who are a real credit to the Origin team.”

Helpful Report

Posted 7 years ago

Wonderful to hear that your project has been completed and you are so happy with our products. Thank you for you're kind feedback and should you need any further assistance in the future please do not hesitate to contact us on 01925 907 907.

Posted 7 years ago

“Hello, I have this week had a bi-fold door fitted in my home by Fox Windows and Doors of Stoneleigh in Warwickshire. My wife and I are very pleased with the door. However, although we requested that the internal seals and gaskets would be white in colour to match the internal colour of the door, one of the gaskets is black. See enclosed photos. When we questioned this with our supplier, we were informed that they had contacted your company and were advised that this particular gasket (the one that seals the main opening door) was only supplied in black. This seems a bad idea as it detracts from the look of the door. Why offer all other seals and gaskets in white but offer this one only in black? If you cannot supply this gasket in black, there is not much that I can do about it, but my feedback would be that in future you should offer it in white as it will improve the look of the door. If in future you do decide to supply it in white, can I have one please?!! Thank you. John Bench p.s. this "review" is a copy of an email that I sent to Origin customer services on 17th November. I have not received a reply!”

Helpful Report

Posted 7 years ago

Hi John, If you would like to speak to one of our customer service team, please do not hesitate to contact us on 01925 907 907.

Posted 7 years ago

“The doors are extremely well made and fit perfectly. They look fantastic”

Helpful Report

Posted 7 years ago

Many thanks for your kind comments , if you have any future projects then please do not hesitate to contact us on 01925 907 907.

Posted 7 years ago

“Very pleased with Bi-folds noticed big difference from are old patio double glazed doors, fitters had radio on outside and you could hardly hear it and we think it made room warmer.”

Helpful Report

Posted 7 years ago

Many thanks for your kind comments , if you have any future projects then please do not hesitate to contact us on 01925 907 907.

Posted 7 years ago

Origin Global is rated 4.1 based on 633 reviews