Order Blinds Online Reviews

Name: Order Blinds Online
Address: Unit 10 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire
Rating: 4.77

4.8 Rating 2,770 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 6th October 2024

176

Anonymous

Anonymous // 01/01/2019

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“So very pleased with the blinds I have ordered . I will be replacing all the blinds in my house and am defiantly ordering from Order Blinds Online - just slowly decorating each room ! Would highly recommend”

Order Blinds Online 5 star review on 8th February 2019

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Posted 5 years ago

“Very easy to order. We just measured the opening and they made the blinds to fit. We also wanted auto operation but needed to telephone to get this arranged. Staff were efficient and helpful.”

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Posted 5 years ago

“Order these assuming they would look awful and just get me by until I could afford named ones. How wrong was I, they are wonderful and fit my window perfectly. Anyone on a budget I highly recommend these you will not be disappointed.”

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Posted 5 years ago

“The instructions for installation bore no resemblance to auctually putting them on the window but probably due to fact that the holes on one side of the frame where cut in the wrong place”

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Posted 5 years ago

“Lovely quality finish to these blinds. Mechanism appears to be strong and I’m sure the blinds will last us many years.”

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Posted 5 years ago

“Great service, Emily was very helpful”

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Posted 5 years ago

“Excellent service. Ordered three lampshades, one was damaged by the courier company, it was replaced immediately with no problems whatsoever. Will definitely use Order Blinds again.”

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Posted 5 years ago

“I bought three day and night blinds .The blinds are really good quality the customer service was also excellent . I had an slight issue with the delivery company a package was damaged but the blind company was on it right away and replaced the broken parts . Would definitely recommend .”

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Posted 5 years ago

“We are so pleased with the blind that we ordered from you The ordering was very easy The order came quickly And it is excellent quality The customer service was wonderful thank you”

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Posted 5 years ago

“Absolutely thrilled with my photo blind. The service, the communication, the quality, the delivery was perfect. I would Definately recommend and would use again. Worth the money for such a personalised product. Love it!”

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Posted 5 years ago

“I learnt that perfect fit blinds are fairly easy to fit yourself. So I’m over the moon to able to enjoy this style of blind at more affordable prices. Thank you”

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Posted 5 years ago

“The blind itself was sublime. There was a small problem with it but after an email it was rectified very swiftly. I would recommend highly.”

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Posted 5 years ago

“I have placed a few order with this company. I have a problem with the motor on a roller blind which was sorted after two attempts. Further orders have ben trouble free and the products received promptly, furthermore the quality is as expected for the price paid. I recommend his company. 2 February 2019”

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Posted 5 years ago

“Ordered seven blinds (cost of order was over £1000). Blinds arrived but when opened six were wrinkled and creased. Notified Order Blinds' about this and was told to wait a week for blinds to 'drop' as the creasing was caused by the blinds being rolled up. When they didn't drop I made contact again and this time was told that the creases were either caused by transport/delivery (transport that the blind company arrange) or storage of the blinds from delivery to installation (the blinds had been innocently stored inside a house). When I complained again I was told this time that it was either the fabric at fault (not the case as the laminators had confirmed the batch of fabric was fine when received) or because of installation. How can installation cause massive creasing within the blinds' surface in six of the seven blinds? Just look at the photos! Complained and asked for a refund. Had to chase up this complaint with a few emails and a phone call as wasn't responded to. Was told no I wouldn't get a refund but they could offer me 15% off next order! However, if I did this, they wouldn't be able to guarantee success next time around. When I responded to this because I wasn't happy my email was ignored. Complaint was dealt with in a very dismissive way. Wasn't even put in touch with managing director when requested which is a must in this kind of situation. Customer service team are slow to respond; You will constantly have to chase responses and are made to feel unimportant. I have looked at other reviews and can see other similar complaints. My advice: GO DIRECTLY TO NV BLINDS (the company that order blinds use to do their lamination). They offer the same service but better and without the ridiculous mark up in price. Order Blinds cannot deliver and have no concept of quality control or providing a decent service. Consulted Citizens Advice and will take this further. Use this company at your own peril!”

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Posted 5 years ago

“I have ordered several made to measure blinds from this company. The service is excellent and the staff very helpful when I had a query. The blinds look very good when hung.”

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Posted 5 years ago

“I had been looking at blackout blind options for more than six months and was mostly decided on the Total Blackout XL for many months before placing the order. The reason it took me so long is I was concerned to confirm they would work with the setup of my window and I was terrified of getting the measurements wrong. I'm not an expert measurer by any stretch of the imagination but I'm pretty careful/OCD. I measured and re-measured on many occasions and with three different measuring devices (2 tape measures and I also specially bought a laser measuring device) and was concerned that I was getting slightly different measurements depending on which device and exactly where on the window I measured. I phoned the company twice before placing the order online to clarify and discuss my concerns. I was told that there was several millimetres flexibility across the width measurement (it was many months ago but I'm fairly sure it was 4mm flexibility I was told). I understood flexibility across the width to mean that the measurements of the width had several millimetres flexibility so the exact width wasn't that important provided it was close enough (within the advised variance). My understanding was not corrected (presumably because the people I discussed it with on the phone didn't understand that my interpretation of the word flexibility was not what I understood. I therefore went ahead and ordered the blinds at a width that was midway between the biggest width I'd measured and the smallest, which left me comfortably within the "flexibility". When it came to fitting the blinds, it was a very tight fit and required some pretty tough shoving to get the blind cassette into the window recess. And once it was in situ and we tried operating the blind it didn't work properly - about half way down the blind would gape out of the channels in a couple of places, hence obviously letting light in. Additionally, the blinds let some light in at the top corners through the cassette, which as far as I can tell is unrelated to the fact that the blind is a millimetre or so too big. We very quickly established that I had ordered the blind slightly too big. I explained that I had ordered the blinds based on the info I was provided on the phone on flexibility across the width. It was then explained over email that flexibility across the width in fact meant variance based on the walls of the recess not being completely square. I was essentially told I was an idiot for thinking that I could order a blind bigger than the recess and it would work. I explained that as a person who has never seen the blinds in person and didn't have a detailed understanding of how they work it was not obvious that my understanding would not work (for example perhaps there is some material with some give in it that could be compressed slightly if the space was a bit smaller and would expand to fill a larger space). I recounted the conversation about the flexibility across the width to several people with better DIY knowledge than me before placing the order and no-one commented on it sounding unlikely/impossible. The company does not record phone calls and so couldn't listen back to the conversation but I was assured that all the staff were very well trained. Yet a different member of staff responded to one of my emails while the one I had been conversing with was on holiday and this member of staff gave me incorrect information over email that the original person then corrected on her return from annual leave, suggesting to me they aren't all so well trained after all. I explained that I felt they should take responsibility for having given me misleading information over the phone and replace the blinds with no additional charge to me. I was repeatedly asked to remeasure and check lots of things, spent disappointing additional time measuring and emailing. They would forget what I'd said before, ask me to re-send correspondence, re-explain points. All in all wasted so many hours of my time and said they would not replace the blind free of charge because I'd ordered it too big - which pretty much became obvious from the get go. Why put me through all that wasted effort just to say that?! And it misses the point of how I came to order the blind too big (i.e the information they gave me on the phone). I don't believe the blinds would completely black out light as they claim even if it had fitted like a glove because of the gaps in the cassette itself. On principle I wouldn't pay another penny to a company that had wasted so much of my time even if I did believe in the product. Installing the blind involved cutting out sections of the skirting on either side of the recess. And on my particular window, the sides of the blind block the window so it only opens a couple of inches. All a complete car crash - I would strong advise avoiding this company.”

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Posted 5 years ago

“High quality product”

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Posted 5 years ago

“Good quality and service for the price”

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Posted 5 years ago

“Arrived quickly and all good.”

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Posted 5 years ago

“Excellent service and product - arrived on time, good quality - very pleased with my purchase. Highly recommend using Order Blinds Online.”

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Posted 5 years ago

Order Blinds Online is rated 4.8 based on 2,770 reviews