Order Blinds Online Reviews

Name: Order Blinds Online
Address: Unit 10 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire
Rating: 4.77

4.8 Rating 2,791 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 13th March 2025

Mr Christopher Harris

Order Blinds Online 5 star review on 6th October 2024

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The BlocOut Blind I bought required screwing on the bottom, which I cannot do because the bottom is made of wood in a rental. This should be more clearly indicated, and a simpler on side plaster wall mechanism like on top would be better. There was some light leakage on corners and , but with some black tape is became good enough, not pretty though.”

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Posted 5 years ago

“Nice blinds but let light in the bottom but apart from that ok”

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Posted 5 years ago

“Great service and great looking blind didn't notice until I put it up that you can see order blinds through the material (at the bottom) when the sun shines.”

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Posted 5 years ago

“God product, but very slow delivery and poor inconsistent communication on delivery timescales”

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Posted 5 years ago

Thank you for taking the time to leave us a comment, we are sad to hear that you were not completely satisfied with your ordering experience. Having checked the details on our system I can see that your order was shipped within our advertised time scales, although on the last day. If an order is sent within our normal lead times we would usually not send updates until the tracking information is provided when the order ships, but I will pass this info on to the Customer Service manager for review to see if a process change may be required.

Posted 5 years ago

“The blind arrived when promised and it was what I ordered except it was some centimeters shorter than my measurements. The installer had to install it from the top of the window recess rather than the sides which is what my measurements were for.”

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Posted 6 years ago

“I ordered 2 lampshades , one of which had been damaged in transit. The courier returned it. Quality control sent it back to me. I sent photos to your Customer Service department. They were excellent and restored my faith in your company, sorting it out very efficiently. I am very pleased with the lampshades.”

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Posted 6 years ago

“Recived blinds late.although they did ring to let us know they would be late. Then I had to ring them as I was concerned when they still did not turn up. Now received them but not had time to put them up yet.”

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Posted 6 years ago

“The blind was lovely quality made. I ordered for my new bathroom, i ordered brackets for front face hanging, but they sent me recess brackets, they took a week to come and my bathroom fitter had to come back, so disappointed in the after-sales a bit. I would order from them again, because the blind was made very nice.”

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Posted 6 years ago

“Good quality blind. Took longer to be made and dispatched than expected. Poor communication by customer services. Had to call them for information 4 times, to be told different excuses each time with regard to delay. Pleased with blind.”

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Posted 6 years ago

“I bought two blinds from Order Blinds. The first went smoothly, but the second was for a window with a sloping top - it was a trapezium in shape, not a rectangle. There were several problems with that order, and we were sent the wrong length fabric strips a couple of times before I measured, calculated and said exactly what lengths I needed - then they arrived OK.”

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Posted 6 years ago

“Blinds seem good quality, but two of the blinds that I ordered were covered in metal fragments, where they had been cut to size at the factory but not cleaned up afterwards. I complained and they apologised and said that they would look at quality control in future. I'd spend half an hour removing the fragments and another 30 mins writing an email and attaching photos of the contaminated blinds, they could have at least given me some compensation, or a money off voucher if I was to purchase more blinds.”

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Posted 6 years ago

“The online order process was straightforward and simple. The blinds arrived in a reasonable period of time considering they were made to fit. I got a professional builder to fit the blinds for me and he didn't encounter any difficulties. However, I'm less unsatisfied with the way these blinds perform. From the word go I experienced the blind coming out of the plastic run and therefore letting in light. This happens if there is any wind coming through the window blowing on the blind. But I also find happens if the blinds goes slack when you bring them down. I've learned to live with it and if you are careful you can normally avoid this problem happening. However, it shouldn't happen at all. That's why I've given it a rating of "acceptable".”

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Posted 6 years ago

“The blind slats were very good but the spacing of the slats from the track was not perfect but acceptable”

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Posted 6 years ago

“I ordered an electric wooden blind but it took three attempts before I received a blind that was acceptable. The first one should never have been dispatched it was in such a mess -the motor was not fitted properly and the slats were cut badly and not painted properly so I returned it. The motor on the second one did not work and was returned. The third one was not perfect. The slats again were not cut cleanly with chipped paint but I accepted it as I was fed up. However, it does look stylish when hung and the electric motor works brilliantly. Throughout this saga Order Blinds Online were very good providing exceptionally good customer service. The problem is their suppliers in Northern Ireland who make and dispatch the blinds. They do not appear to have heard of quality control. I have bought from Order Blinds online before and the blinds were of good quality. Although I could only rate them as 'acceptable' this time, I would not hesitate in buying from them again despite this experience as they do provide good customer care and support.”

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Posted 6 years ago

“Unfortunately my review is not wholly positive. We love the concept of the perfect fit blinds, and have had two installed happily for over a year. We recently bought 3 more, of which 2 were problematic. The bottom spar of both problem units was incorrectly cut, so the whole unit didn't fit. Order Blinds online quickly sent another spar for each unit: one rectified the situation and I had to cut the second down to the correct size. So, not a perfect result. But the attitude of the supplier was positive and prompt. The concept is great and works, but gave me a few days of headache.”

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Posted 6 years ago

“ok, issue was resolved”

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Posted 6 years ago

“Ordering was easy and the quality of the product is good, however the claim of being total blackout is not accurate as the side rails leave a gap between the wall and themselves which had to be filled with sealant. The cassette which contains the blind needs additional fittings along the top to hold it onto the wall above the window, otherwise it is pulled away by its own weight and light comes over the top. The overall fit was reasonable but could be tighter and more accurately cut to fit the space. With some modification and gap filling I achieved about 98% blackout. The fittings are easy but also plastic and can break if you are not careful.”

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Posted 6 years ago

“Wasn't happy, wrong colour blind sent and took repeated attempts to get the right colour swatch”

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Posted 6 years ago

Hi Michael, Thank you for your feedback. I am sorry you were not happy with the service from us. I can only offer our apologies once again for the inconvenience caused on this. There was some confusion within our sample department but this has all been resolved now. If there is anything i can help you with in the future please do not hesitate to contact me. Kind regards, Emily.

Posted 6 years ago

“The blinds are lovely but they were delivered with the wrong brackets and so we couldn’t put them up!”

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Posted 6 years ago

Hi there, Thank you for your feedback. I'm sorry to hear that you received the incorrect brackets with your order. Can i please confirm you now have the correct brackets & all is well? I look forward to hearing from you. Kind regards, Emily.

Posted 6 years ago

“The instructions that came with the blind didn’t match the blind, spent ages trying to find out how to spring load it without it constantly unwinding, very frustrating.”

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Posted 7 years ago

Hi Sylvia, I'm sorry to hear that you received the incorrect instructions with your blind. I have just sent you an email with the correct instructions on there. With regards to the blind losing its tension, i have also emailed over some instructions on how to resolve this issue. Please do accept my apologies for any inconvenience caused. If you would like to discuss this further please do not hesitate to contact me. Kind regards, Emily.

Posted 7 years ago

Order Blinds Online is rated 4.8 based on 2,791 reviews