Order Blinds Online Reviews

Name: Order Blinds Online
Address: Unit 10 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire
Rating: 4.77

4.8 Rating 2,770 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 6th October 2024

176

Anonymous

Anonymous // 01/01/2019

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“Beautiful blind. Fits perfectly. Just what I needed.”

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Posted 3 years ago

“So pleased with my order. Easy to navigate website, great communication, blind true to picture, fast delivery. Cannot rate my experience highly enough. Would definitely recommend this company.”

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Posted 3 years ago

“Having ordered a blind to fit our child's window, we were hugely impressed by the accuracy, quality and speed of delivery. We will definitely be using Order Blinds again for our future black out blind needs!”

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Posted 3 years ago

“Great quality blinds at a reasonable price. Easy order process and delivered when expected. Very happy.”

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Posted 3 years ago

“Fantastic and quick what more can I say. Thank you.”

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Posted 3 years ago

“I purchased 5 sets of blackout blinds for a large bedroom window that fit in rails on the glass so need no tools to fit. The fitting system is ingenious but the results are poor. Whilst light does not get through the fabric it certainly does bleed through everywhere else. I thought I was purchasing the kind of system you have in a caravan where no light gets in but this is far from the case. Sadly I feel I have wasted my £375 and could have spent it more wisely elsewhere. We have plenty of other windows that need blackout blinds so I will find an alternative supplier.”

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Posted 3 years ago

Hi Richard, Thank you for taking the time to leave us a review. We’re sorry to hear that you’re not happy with your order. Our perfect fit blinds are not sold as a complete blackout blind, I’m afraid. The perfect fit frame is designed to fit perfectly over the frame of a UPVC window. Although the fabric is complete blackout, this is not a complete blackout blind, as some light will leak around the fabric. For a complete blackout blind, these are sold on our website as a Total Blackout Blind, please see below. These blinds are designed to fit on the edge of a recess. https://www.orderblinds.co.uk/dept/total-blackout-roller-blind_d01274.htm If you would like any advice on what blinds would be suitable for your windows, our customer service team are more than happy to help.

Posted 3 years ago

“Blinds arrived on time. Well packed and good quality reasonable priced”

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Posted 3 years ago

“perfect fit blackout blinds arrived in reasonable time and were easy to fit.”

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Posted 3 years ago

“Great service and great quality.”

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Posted 3 years ago

“great quality & fast service”

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Posted 3 years ago

“So impressed with my new blinds and how quickly they came. Would definitely recommend this company”

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Posted 3 years ago

“Blinds were perfect. Good quality. Packaged really well and delivered on time. No complaints whatsoever.”

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Posted 3 years ago

“I was very pleased with the blind. The only thing, which was my mistake was that I ordered what I thought was a right hand roller, but I was looking at this from the wrong perspective. But very happy with the colour and quality and came just when said. Thank you”

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Posted 3 years ago

“Emily was FANTASTIC! I was ordering a specific blind for a very sunny patio door and she answered my queries speedily and accurately. Our blind was competitively priced and as good as any others we have. We will be ordering our Bathroom blinds next month when our work is complete.”

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Posted 3 years ago

“Very good service from blinds online”

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Posted 3 years ago

“Really excellent service and very quick turnaround from order to receipt of blind. Would definitely recommend. Have used before and went back to them for this reason. Speaks for itself. Thank you.”

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Posted 3 years ago

“easy to fit does the jb”

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Posted 3 years ago

“Order Blinds are a disgrace. The company continually fobs you off and will not accept that the blinds delivered do not operate as intended. The “Blackout Perfect Fit Roller blinds” we ordered fit the window frame perfectly however the blind does not close or stay in position. Customer Services organised the blinds to be picked up and then assembled them in the warehouse. They shared a video as “proof” that the blinds function correctly however the video only shows someone rolling the blinds down and back up without remaining in position. After several emails suggesting that we wanted a refund it was refused and I was told my only option was to have the blinds re-delivered. As testament to the companies customer service approach - ie “hope that you go away” my last correspondence with Order Blinds was May 17th (today is 13th June) and I have not heard anything since, have not received a refund, and they still have the blinds. Unfortunately I did not see the countless terrible Trustpilot reviews, rather I was misled by the website that lists their reviews.io ratings. These look remarkably similar (Aldi copy cat like) to Trustpilot. Reviews.io is not an open platform like Trustpilot - it requires a multi-step process before you are able to leave a review. (Request on Reviews.IO, they then follow up via email or chat, you must then prove you have made a purchase, and then this must be approved by Order Blinds. Which can be a multi-day process.) I have no doubt results in many disgruntled customers giving up before leaving the review. Please head this warning and choose a competitor.”

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Posted 3 years ago

Hi Mr Clementson, Thank you for taking the time to leave us a review. We've reviewed the correspondence on our system regarding your order and can see that the last communication was from my colleague Emily, which was on May 17th replying to your last email, to which we have received no response as yet, and so no further action has been taken. We have also reviewed the video that you have sent, and can see that the blind is stopped at both a lower and upper level, showing that the blind is operating correctly and locking in place where needed. As we have shown, the blind is working as it should, and therefore as it's not a faulty or damaged product and was made to your bespoke measurements, we are unable to offer a refund. As offered by Emily, we will arrange for the team to check over and video the operation of the blinds once more, and send you the footage to review. We will happily return the blinds to you and cover the cost of postage ourselves, as a gesture of goodwill, as previously discussed. We use reviews.io as it is a reputable platform used by many large companies to gather genuine reviews from their customers. We send review requests to all of our customers and offer no incentive for doing so, which we believe ensures that only genuine reviews are posted by verified customers of ours. We are an independent online company and therefore reviews are crucial to our success and taken very seriously, which is why we have chosen this review platform as it ensures that only genuine customers are able to leave feedback. We will be in touch shortly with the videos, and look forward to resolving the issues as soon as possible.

Posted 3 years ago

“Great unique design, very well made and quick delivery.”

Order Blinds Online 5 star review on 9th June 2021

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Posted 3 years ago

“Quick service and very reasonably priced. It would have been good to include ‘hook & loop’ adhesive pads to fix pelmets.”

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Posted 3 years ago

Order Blinds Online is rated 4.8 based on 2,770 reviews