Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.60

4.6 Rating 331 Reviews

91 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Altho it takes about a week to ship the bag after I placed order, the bag is in excellent condition. love it.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for taking the time to leave a review - we're so pleased you like your bag! Please don't hesitate to contact us should you require any further assistance in the future. Kind regards, The OFV team

Posted 4 years ago

“Great team providing a great service.”

Helpful Report

Posted 4 years ago

Thank you for your review, Robert. We hope to see you again on OFV!

Posted 4 years ago

“Great customer service response from the first moment I enquired. Product was in exactly the same condition it was advertised, so very happy. One negative was that it got stuck at customs on entry because DHL were not given my contact details, so tracking just showed it as "stuck". So I had to make a few calls to see how to proceed. First time to do, so a bit nervous. But got it in the end!”

Helpful Report

Posted 4 years ago

Hi Jonathan, Thank you for the taking the time to leave us a review! We are thrilled that you had a good customer service experience, and that you are happy with your item. Thank you for flagging the DHL incident - our team have investigated this to ensure it does not happen again. Enojy your vintage piece, and please don't hesitate to get in touch with any future questions. Kind regards, The OFV Team

Posted 4 years ago

“I can clearly positively review both,the support because of technical problems during the purchase process and the speed of the delivery. As far as the product’s description is concerned I recommend naming the material as well (for the bracelet in this case).”

Helpful Report

Posted 4 years ago

Hi there, Thanks so much for your review. We are so pleased to hear you had a good experience with us. Thank you for your feedback on the detail of our descriptions - this is something we are constantly working to improve. Please don't hesitate to contact us with any further enquiries, and enjoy your bracelet! Kind regards, The OFV Team

Posted 4 years ago

“I ordered a pair of vintage Givenchy earrings from Open for Vintage and I couldn’t be more pleased with both the service, and the product, I received. I received my earrings in just 2 days! They were packaged beautifully, and safely, to prevent damage to the earrings and the box. The quality of the earrings are absolutely amazing - they look good as new, zero marks/scratches on them whatsoever, and overall they appear & feel very high quality. I am overall very happy after shopping with Open for Vintage and won’t hesitate to shop with them again!”

Helpful Report

Posted 4 years ago

Hi Emily, Many thanks for taking the time to write a review. We are thrilled to hear you had a positive experience with us, and we hope you enjoy your earrings! Please don't hesitate to get in touch with any future queries. Kind regards, The OFV Team

Posted 4 years ago

“Although I haven’t received my bag yet I must write to say how wonderfully efficient And helpful James has been with helping me purchase from japan store . I’m hoping my bag will be equally wonderful! I would highly recommend Open for vintage .”

Helpful Report

Posted 4 years ago

Hi Emma, Thank you very much for your review. We hope you love your bag! Kind regards, The OFV Team

Posted 4 years ago

“Great experience, the goods arrived on time and as expected. Despite the impact of Covid on international shipping, the goods were dispatched from Japan and arrived in London in 48 hours.”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you so much for your review! We are so pleased to hear you had such a positive experience with us. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“Very good and efficient service. Good product range with some decent prices. I would definitely shop here again and would recommend to others.”

Helpful Report

Posted 4 years ago

Hi Lola, Thank you so much for your review! We are thrilled you liked our product range, and had such a positive experience with us. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Hi Joseph, Thank you so much for your review! We are thrilled you had a positive experience with us. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“I was nervous placing my order as I have had bad experiences with other websites like Vestiaire Collective. Any query I had about my order was answered so quickly and by an actual human being which just makes such a difference. I will definitely be purchasing from Open for Vintage again and would recommend to anyone :)”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for your review! We are thrilled you like your item, and had such a positive experience with us. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“First time ordering with OPV. Smooth transaction delivery with DHL, so in terms of ordering not a problem. Where things go wrong is when you want to return an item. Firstly the customer is not provided any return documents or labels, so you have to chase Open for Vintage to get the shipping paperwork. When the item is returned and received next day, you receive no email confirmation that the item has arrived back to them, unless you check the return tracking info yourself. 12 days later still no refund or email stating the refund has even been issued. I’ve called twice, sent emails and on my last call told that’s it’s not up to Open for Vintage to process the refund, it’s some boutique in France who are responsible. Basically Open for Vintage are passing of their responsibilities. If they‘re acting as an agent for boutiques they’re the ones that should ensure customers refunds are dealt with efficiently, as customers cannot deal with the third party boutique directly. I have bought from Vestiare Collective, Videdressing, Jolie Closet and many other designer resale sights and never had a problem if I need to return. I won’t be using this reseller again!!”

Helpful Report

Posted 4 years ago

Hi Vanessa, Thank you for your review. We would like to apologies for the inconvenience your experienced when trying to return your order. On returns, Open for Vintage manage and process all returns, but can only do this once the boutique has confirmed receipt of the returned item, which is why these occasionally take longer than a few business days. We have investigated your complaint, and have seen that your return and refund request took place over the period that we were transitioning to a new customer service system. This communication error was a fault from our side, and we would like to share our sincere apologies on this. I believe someone from the team has been in touch since, and offered you a gift voucher as a gesture of good will. We apologies again for any inconvenience caused. King regards, The OFV Team

Posted 4 years ago

“Fair delivery time. However the company should be far clearer about the costs to deliver items.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review! We’re sorry you were unaware of the delivery/customs costs on your item. Customs are sometimes charged if you are purchasing something from one of our boutique partners outside the EU. We currently message this at the checkout, however we understand these costs are frustrating for customers and are launching a solution to this very soon. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“An amazing bag, its condition is completely unexpected！”

Helpful Report

Posted 4 years ago

Hi Guzi, Thank you so much for your review! We are so pleased you love your bag. Please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, The OFV team

Posted 4 years ago

“Excellent all round service and communication! Beautifully gifted wrapped too! Highly recommend”

Helpful Report

Posted 4 years ago

Hi Matt, Thank you for your review - we are thrilled that you enjoyed the Open for Vintage experience. Please do let us know if there's anything we can assist with in the future. Kind Regards The OFV team

Posted 4 years ago

“Genuinely excellent service buying a beautiful item exactly as described.”

Helpful Report

Posted 5 years ago

Hi Henry, Thanks so much for your review - we are so pleased that you enjoyed the Open for Vintage experience. We hope you love your item, and please do not hesitate to contact us if there is anything we can help with in the future. Kind Regards The OFV team

Posted 5 years ago

“Bag I ordered is perfect! Came with a dust bag, Customer service was great. Delivery took a long time but it was okay (ordered 13th dec, arrived 6th January). Would purchase again Though - super pleased :)”

Helpful Report

Posted 5 years ago

Hi Poppy, Thanks so much for your lovely review - we are so pleased that you enjoyed the Open for Vintage experience. We are continuously working to improve our delivery, and appreciate your feedback on this. Please do not hesitate to contact us if there is anything we can help with in the future. Kind Regards The OFV team

Posted 5 years ago

“I am so amazed by this company. Not only are they full of extraordinary and unique vintage fashion items but they also give the best service! Very polite and helping. Their service truly made my day! I highly recommend Open For Vintage.”

Helpful Report

Posted 5 years ago

Hi there, Thanks so much for your lovely review - we are so pleased that you enjoyed the Open for Vintage experience. Please do not hesitate to contact us if there is anything we can help with in the future. Kind Regards The OFV team

Posted 5 years ago

“Great customer service 😁”

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Posted 5 years ago

“Receive my parcel in good time just disappointed it cost me £124.00 on the shipping you did say it could cost a little extra but £124.00 was in my eyes over the top so because of that it’s taken the edge of your great service”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks so much for your feedback. Customs are sometimes charged if you make a purchase from one of our boutique partners outside the EU. In this case, the cost of delivery from the boutique in the US was £15 and the rest was customs. We currently message if there are customs in the checkout, however we understand these fees are frustrating for customers and are launching a solution so this is included in the price very soon. We hope you enjoy your purchase, and please do not hesitate to contact us with any further questions. Thank you again for your feedback and for shopping with us, The OFV Team

Posted 5 years ago

“Would definitely use again.”

Helpful Report

Posted 5 years ago

Open For Vintage is rated 4.6 based on 331 reviews