Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.60

4.6 Rating 331 Reviews

91 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous handbag, very pleased and very prompt delivery”

Helpful Report

Posted 3 years ago

Hi Emma, We're delighted to hear you're pleased with your handbag! Please let us know if we can help you with anything else. Best wishes, The OFV Team.

Posted 3 years ago

“it would have come with the pack or at least a cover with the brand”

Helpful Report

Posted 3 years ago

Hi James, Thank you for taking the time to leave us a review! As a business, we are actively making efforts to reduce our environmental impact across our deliveries. We have boutique partners all over the world, and printing and distributing branded packaging to 14 different countries would mean a lot of unnecessary paper, plastic & carbon emissions, so instead boutiques use their own packaging. That being said, we understand the importance of experience when you unbox your order, and our logistics team are working on solutions to improve this whilst also protecting our sustainability mission. We’ll be sure to share your feedback and hope to announce enhancements in the future. Best wishes, The OFV Team.

Posted 3 years ago

“Not happy”

Helpful Report

Posted 3 years ago

“How can you improve on perfection? Your emphasis on customer service and product delivery was exceptional I have had a wonderful experience as a first time purchaser from Open for Vintage l would totally recommend your business with out question Thank you for delivering a wonderful experience”

Helpful Report

Posted 3 years ago

Dear Max, Thank you so much for the amazing review, it means so much to us! We're delighted to hear you would recommend us. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 3 years ago

“Beautiful bag received. Excellent customer service that keeps you informed throughout the whole process. Very pleased.”

Helpful Report

Posted 3 years ago

Good evening, Thank you so much for taking the time to leave us a review. We're delighted to hear you're happy with your bag and the OFV service. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 3 years ago

“Would have given excellent except I had to chase an update on the delivery several times before I got a response explain delay. Caitlin did an excellent job once she got involved and delivery followed promptly I was however told on 06 October that a promised discount refund had been sent but this has still not been received!!”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking the time to leave your feedback, and we’re so sorry you’ve had to wait for your item. Our shipments normally arrive within 3-5 working days. A member of the team will be in touch with you directly regarding your refund. Our apologies again for any inconvenience. Best wishes, The OFV Team.

Posted 3 years ago

“The staff were really helpful and I received my item quickly. Wouldn’t hesitate to use again!”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you so much for leaving us a review and your kind words, the team are thrilled. We hope to welcome you back soon! Best wishes, The OFV Team.

Posted 3 years ago

“Everything from start to my beautiful new bag arriving was excellent. Open for Vintage were highly responsive and incredibly helpful in working out how best to pay for my item - helping me split across payment options. Having the duties and taxes, and shipping all included made it so much easier. My bag was then promptly shipped and arrived around 4 days earlier than estimated. I would 100% recommend and shop with them in the future.”

Helpful Report

Posted 3 years ago

Hi Jade, Thank you so much for leaving us such a lovely review. We're so happy to hear you had a positive experience with us and would recommend to a friend. We hope to welcome you back very soon. Best wishes, The OFV Team.

Posted 3 years ago

“Fast shipping and the item as the pictures and im happy and still good condition”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. We're delighted to hear you're happy with your Open for Vintage purchase! Please don't hesitate to get in touch with any future enquiries. Best wishes, The OFV Team.

Posted 3 years ago

“Initially I was sceptical about using a site I hadn’t used before for such an expensive purchase, yet I had no need to worry! The service provided was second to none, I received regular email updates regarding my purchase and it’s delivery and when I received it; a mere 3 days after purchase, I became a very happy owner of a Tiffany necklace . I highly rate this site for both product and service”

Helpful Report

Posted 3 years ago

Hi Fenella, Thank you so much for taking the time to leave such a lovely review. We're so glad to hear you love your purchase! We hope to welcome you back very soon. Best wishes, The OFV Team.

Posted 3 years ago

“Gooy”

Helpful Report

Posted 3 years ago

“I was a first time customer and could not be any more pleased with the customer service and the overall experience of my purchase. I was given regular updates on my items’ movements, and it arrived quickly and in mint condition. Would not hesitate to buy from Open For Vintage again.”

Helpful Report

Posted 3 years ago

Hi Mari, Thank you so much for taking the time to leave us such a lovely review! We are so glad you hear you've had such a positive experience with us. We hope to welcome you back very soon. Best wishes, The OFV Team.

Posted 3 years ago

“Excellent customer service!”

Helpful Report

Posted 3 years ago

Hi Carol, Thank you so much for your feedback- the customer service team will be delighted. We hope to welcome you back soon! Best wishes, The OFV Team

Posted 3 years ago

“Surprisingly good. Shopped from a few pre-owned website before and there's always an issue with delivery and an authenticity concern. This website had live chat and were able to get the boutique that was selling the jewellery I wanted to answer of detailed questions. Delivery was free and DHL showed up on time. Would use again.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review and for your feedback- we're delighted you're pleased with your Open for Vintage experience! We hope to welcome you back very soon. Best wishes, The OFV Team

Posted 3 years ago

“Poor communication, purchase took over 5 weeks to arrive, continuously had to be chased, duty wasn’t paid at first. Felt like once you had made the purchase they had washed their hands of what happened next as I had to do all the chasing. Will give the bag to the wife for her next Birthday or Xmas now!! Same as other reviews, was told coming from France and then seemed to have to come from Japan!”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to leave your feedback, and we’re so sorry you’ve had to wait for your item. Our shipments normally arrive within 3-5 working days, and we understand a 5 week wait is disappointing. We’ve looked into your order, and on this occasion a human error with labelling caused the delay. We apologise for the inconvenience this caused, and have made tweaks to internal processes to avoid this happening again. Our customer service team should have been in touch, and will reach out once again. Huge apologies again for this, and we hope your wife loves the bag. Best wishes, The OFV Team

Posted 3 years ago

“Easy transaction goods excellent, superb”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking the time to leave us a review! We're delighted to hear you were happy with your purchase and hope to welcome you back soon. Best wishes, The OFV Team

Posted 3 years ago

“EXCELLENT A*”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you so much for taking the time to leave us a review! Please don't hesitate to get in touch with any future enquiries! Best wishes, The OFV Team

Posted 3 years ago

“Excellent customer service and prices! I’ve been shopping at open for vintage a while now and will definitely continue doing so! Best store! I’m a very happy customer!”

Helpful Report

Posted 3 years ago

Hi Lina, Thank you so much for your review! We're delighted to hear you're happy with us and love shopping on Open for Vintage. We will also pass your kind words onto the customer service team. We hope to welcome you back soon! Best wishes, The OFV Team

Posted 3 years ago

“I am very pleased with my purchase. The condition was excellent and the delivery was on schedule but it was delivered two doors down from my house. I called DHL and the problem was corrected with in a couple of hours. I am still happy even with that minor mishap.”

Helpful Report

Posted 3 years ago

Hi Beverly, We're so glad to hear you're pleased with your purchase. Thank you so much for taking the time to leave us a review and for your feedback regarding DHL, it helps us to improve! We hope to welcome you back soon, The OFV Team

Posted 3 years ago

“Great communication super fast delivery And fantastic bracelet Would highly recommend”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave us a review. We're so delighted to hear your order came quickly and that you like the Bracelet. We hope to welcome you back very soon. Best wishes, The OFV Team

Posted 3 years ago

Open For Vintage is rated 4.6 based on 331 reviews