Open For Vintage Reviews

Name: Open For Vintage
Address: 7/10 Chandos Street, London
Rating: 4.60

4.6 Rating 331 Reviews

91 %

of reviewers recommend Open For Vintage

Company Reviews

Metrics

Info

4.6

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Open For Vintage :

Luxury vintage from the world's most trusted boutiques. Shop authentic Chanel, Hermès, Gucci and more.

Authenticity guaranteed.
Free delivery on all orders.
Customs and duties are included in the price - the price you see is all you pay.

14 day free returns.
@openforvintage
#weareopenforvintage

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website, very easy to use. My bag arrived within 11 days and it was in perfect condition, as described. The delivery process with DHL was also amazing, I could track my parcel from start to finish. Really recommend using Open For Vintage!”

Helpful Report

Posted 3 years ago

Hi Lauren, Thanks so much for leaving us a review. We're thrilled to hear you love your bag & had a smooth experience with us. We hope to welcome you back very soon! Best wishes, The OFV Team

Posted 3 years ago

“Very easy process and very speedy delivery of purchase”

Helpful Report

Posted 3 years ago

Hi Joyce, Thank you for your review! We're thrilled you found our experience easy. Please do let us know if there's anything that we can assist with in the future. We'd be more than happy to help. Best wishes, The OFV Team

Posted 3 years ago

“Good service, prompt delivery…all went well. Thank you”

Helpful Report

Posted 3 years ago

Hi Beatriz, Thank you for your review! We're thrilled you had a positive experience with us. Please don't hesitate to get in touch with any questions you may have in the future. Best wishes, The OFV Team

Posted 3 years ago

“Apart from DHL everything was perfect. I love the bag . Lovely to speak to Emily , Noel & Caitlin Stay safe X”

Helpful Report

Posted 3 years ago

Hi Lynda, Thank you so much for taking the time to leave a review. We hope to welcome you back soon, and will be on hand for any queries you may have. Best wishes, The OFV Team

Posted 3 years ago

“Very helpful team and the bag is in excellent condition, in line with description. Very satisfied.”

Helpful Report

Posted 3 years ago

Hi Ylva, Thanks so much for your wonderful review. Please don't hesitate to get in touch with any future enquiries. We'd be more than happy to help. Best wishes, The OFV team

Posted 3 years ago

“Lovely item, great website. Although this was my very first purchase on OfV and I did order literally when we officially entered Brexit, I had the unfortunate event that my item was stopped at customs and DHL tried to request custom costs from me. (Did not have to pay!!! Price you see on webpage, is what you pay!) However CS is great and although it took a week of it being stuck at customs until I finally received it, I was happy in the end and immediately made another order which this time was not kept at customs as it was sorted immediately. Unfortunately the description of this bag was not absolutely accurate as it did have a rip in the zipper which was not described, however I did not send back as I can replace this without issue and for the vintage quality of this LV 80s keepall45 and the great condition otherwise, I was willing to keep and not return. Definitely can recommend! ✨”

Helpful Report

Posted 3 years ago

Hi Lauren, Thank you for taking the time to leave us a review. Thank you so much for your patience while we sorted DHL teething issues with our customs inclusive pricing. We've flagged the description issue with our boutique team, who are looking into this to ensure it does not happen again. We're thrilled you love the bag and hope to welcome you back very soon! Best wishes, The OFV team

Posted 3 years ago

“5***** all round! The product was unbelievably beautiful and in amazing condition! I've purchased from Open for Vintage a few times and I've always been super impressed!”

Helpful Report

Posted 3 years ago

Hi Sophia, Thank you so much for your lovely review! We're so pleased you have had a positive experience with us. Please don't hesitate to get in touch if there's anything we can assist with in the future. Best wishes, The OFV team

Posted 3 years ago

“Love the bag and excellent customer service!”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you so much for taking the time to leave us a review! We hope you love your bag. Best wishes, The OFV team

Posted 3 years ago

“Great service, highly recommended and will be using this service again.”

Helpful Report

Posted 3 years ago

Hi Graham, Thank you for leaving us a review! We are so pleased that you had a great experience with us, and we look forward to welcoming you back in the future. Our team are on hand to help with anything you may need! Best wishes, The OFV Team

Posted 3 years ago

“Superb experience - despite the twin challenges of the festive period and the pandemic (when the boarders were briefly closed) the team managed to get my purchase to me before Christmas! Really positive experience with proactive service. Could not have asked for a better experience. Thank you!”

Helpful Report

Posted 3 years ago

Hello Christopher, A big thank you for taking the time to leave us a review, and for your kind words! Please don't hesitate to get in touch with any future enquiries. Our team would be more than happy to help. Best wishes, The OFV Team

Posted 3 years ago

“Awesome company dealing with great boutiques, have used them for three orders now and they have never disappointed! They went the extra mile to ensure a Christmas present order was delivered despite COVID and Brexit! And stayed in touch throughout! Items are always as photographed and packed well by the boutiques!”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your lovey review! We are thrilled that you've had multiple positive experiences with us, and we hope to welcome you back for many more. As always, our team are on hand to assist with any enquiries. Best wishes, The OFV Team

Posted 3 years ago

“I purchased a handbag and was happy with the quality and price. The only negative was being hassled by the delivery company for the customs charges they had apparently paid on my behalf. The representative for OFV was extremely helpful at resolving the problem. I would definitely buy through Open For Vintage in the future.”

Helpful Report

Posted 3 years ago

Hi Michelle, Thank you for taking the time to leave us a review! The customs issue was a blip which our team have now resolved. Thanks so much for your patience on this! We sincerly hope you love your bag and hope to welcome you back in the future! Best wishes, The OFV Team

Posted 3 years ago

“I made my first two purchases with OFV after a few glasses of wine over Christmas! My first purchase- LV small bag- I didn't like the style or shape for the price and so I organized a refund. The second purchase I was very happy with- Fendi Tote bag. I had an excellent first experience of shopping from OFV and the customer service (specifically Pat) was particularly good. Very fast responses and smooth refund process. Will definitely be using OFV again to shop sustainably for my bags in the future!”

Helpful Report

Posted 3 years ago

Hi Nat, thanks so much for leaving us a review! We're thrilled to hear you had a positive experience with us. We hope you enjoy your Fendi bag, and please do get in touch with any future enquiries. We'd be more than happy to assist! Best wishes, The OFV Team

Posted 3 years ago

“Keke Mama Papa”

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Posted 3 years ago

“I loved the citrine ring that arrived, carefully wrapped. Beautiful lemon colour. Caring service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Margot, Thank you for your review. We're thrilled to hear you are pleased with your order! Please don't hesitate to get in touch with any future enquiries. Best wishes, The OFV Team

Posted 3 years ago

“First Class”

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Posted 3 years ago

Thank you so much for your kind review! We hope to welcome you back at Open for Vintage very soon.

Posted 3 years ago

“Had an issue with paying import duties which were meant to be included in price .... eventually resolved after 4 attempts !”

Helpful Report

Posted 3 years ago

Hi Sally, Thank you so much for taking the time to leave us feedback. We're so sorry for this. The import duties issue came from our delivery partner, who we are working with directly to ensure this doesn't happen again. Apologies again for any inconvenience this caused, and please do contact us if there's anything else we can assist with. Best wishes, The OFV Team

Posted 3 years ago

“Really happy with the product and can't fault the speed and efficency of the company. Thanks”

Helpful Report

Posted 3 years ago

Hi Darron, Thank you for your kind words. We're so pleased you had a positive experience with us. We hope to welcome you back soon! Best wishes, The OFV Team

Posted 3 years ago

“Product is excellent, shame I had to chase the delivery so many times. Was showing shipped but didn't move from France for over 15 days. I contacted the customer support on 5 occasions through the chat to chase it up and had different explanations. One saying it was coming from Japan to France then to UK. I accepted this and waited. It didn't move on the DHL shipping page. I contacted DHL and they told me it was only a label printed, no item was collected. This got me worried, so I contacted my credit card company (PAY WITH CREDIT CARD!) and they assured me if it didn't arrive I was insured Phew. Then finally today 18th December 19 days after the order it arrived. Thankyou to all the chat helpers at OfV, I know it was not you who are responsible for the delays and well done for finally resolving it. Something obviously went wrong at the order process stage.”

Helpful Report

Posted 3 years ago

“Could have been 5 Stars as the product is perfect, sadly had to chase the order for two weeks as it seemed to mysteriously come from France one minute then from Japan yet no tracking movement. After a very helpful lot in the OfV chat team trying to resolve it for on many occasions, it arrived. Such a shame the experience was a little stressful because my wife loves this kind of shop and products and we would have used them a lot. Maybe one more try for her Birthday. Word of advice BUY WITH CREDIT CARD. at one point I was that concerned it wouldn't arrive I contacted the card company to make sure I was covered.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for taking the time to leave us this feedback. We're so sorry that there was a delay with your shipment from Japan. This is something we're aware of and we're currently working to try and reduce the wait time. Apologies again for any confusion caused, and we hope that you are happy with your item! Please do get in touch if there's ever anything we can assist with in the future. We'd be more than happly to help. Best wishes, The OFV Team

Posted 3 years ago

Open For Vintage is rated 4.6 based on 331 reviews