Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Delivery took an eternity and when the item was received, it was not as I was expecting. The returns policy is a joke!, please if you deal with this company read ALL of the small print as it is not as it seems. I purchased my item for £110 and if I returned it, I would only receive around £33.40 refund, this allegedly took into account the courier and a percentage to be taken to re sell. I hadn't taken it fully out of the box, so no percentage should have been deducted for re sale. I definitely would not recommend. I have been asked to re write my review due to a word I used that was not acceptable.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and the removal of a particular word! Yes we do agree your order took a long time to deliver. However you were informed of the long lead time at the beginning and yes this was extended beyond that, you were kept informed at all times. Sometimes ships are late docking due to any number of circumstances that are beyond our control. I am concerned the item was not as you expected, I have checked the listing for the CD rack and it is accurate in dimension, specification and description. As for the refund due to condition, we were not advised the item was still boxed and was in a condition to be re-sold. We are clear in our terms and conditions, that should the item of been assembled or the box disposed of we do charge a re-stock fee. As you could understand, if we had sent you the item without a box you may have been somewhat disappointed/suspicious that you were not receiving new goods. All of our returns, of which is maybe 1 or 2 a year are sold via e-bay and not the store. As you can see from the many reviews we do receive the majority are happy with the our customer service and how we deal with issues when things go wrong. In fact may of our 5 Star reviews are due to how we deal with our customers when an issue arises. As a token gesture I will send you a £30 credit note for any inconvenience caused. I am sure this was a communication error.

Posted 5 years ago

“Good products, very happy”

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Posted 5 years ago

“Overall I am impressed with the quality of the dining table that I purchased. Customer service is also important to you. Following an initial problem with the delivery company, this was quickly resolved. Very happy, thank you”

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Posted 5 years ago

“Lovely dining room table, very pleased.”

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Posted 5 years ago

“Great quality coffee table but delivery could have been better”

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Posted 5 years ago

We are pleased you like the coffee table, feel free to post a picture on our Facebook site! Agreed, your delivery could have been better. We did swap form an under performing company during your order, this did not help. However we did get your order to you in under 10 working days. Having cancelled with one company and moved to a new company, it has proved to have been a wise decision in the end. We hope you will consider us again in the future.

Posted 5 years ago

“This item looks brilliant white online however when it arrived it was off white/yellow. I'm considering sending it back, if I decide to keep it I'll have to repaint it because it looks awful. The yellow does not suit my newly decorated grey walls at all!! Very disappointed to say the least! I wish I'd kept my £192”

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Posted 5 years ago

“Really happy with the service from Only Oak Furniture. Communication was brilliant, product arrived quickly with trackable delivery and packaged well. I would definitely buy again.”

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Posted 5 years ago

“Would happily buy from these again, good prices and very good communications with my only issue being with the delivery company used, Hermes, which as worse than useless.”

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Posted 5 years ago

“Very happy and delivery was quick and very helpful getting it upstairs. Lovely range and goes well with our 3 draw version. Thanks”

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Posted 5 years ago

“I bought a pure wicker coat hook unit which unfortunately arrived damaged by the delivery company but Steve managed to resolve the issue straight away without any problems!”

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Posted 5 years ago

“The pair of Sophia oak dining chairs are lovely, classic style but also modern. Delivery was well organised with good communication for dates and time and happened as agreed. Very pleased.”

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Posted 5 years ago

“Good service, good products. Ordered a tv unit, coffee table and bookcase. All very heavy and solid. Delivery company, Kinetic Logistics, contacted me via text and email two days before to arrange delivery. Very efficient. All in all, delivery within 10 days. Thanks, would use again.”

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Posted 5 years ago

“Great price and good quality. Very happy with the service from start to finish. Thank you”

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Posted 5 years ago

“Lovely piece of solid oak furniture, just what I was looking for to go on a wall. Only one small problem the hanging brackets were pre-fitted on the back were not straight, fortunately I noticed after putting a straight edge across the back & it was easy to re-fit them straight.”

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Posted 5 years ago

“Very happy with sideboard good quality and quick delivery”

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Posted 5 years ago

“I ordered from the Baumhaus urban chic range. Excellent service and price. My order had a 10-week lead time, and I feel that Stephen (MD) really cares about customer service, and kept me in the loop about my order status as it progressed. Highly recommended!”

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Posted 5 years ago

“Delighted with the table.Ordering on line was easy & the delivery was really speedy.Couldn't find fault with any part from start to finish. Would certainly recommend this company”

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Posted 5 years ago

“We were very pleased with our telephone table bought from Only Oak Furniture, delivery was on time and the driver was very helpful.”

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Posted 5 years ago

“After a mix up with delivery I received prompt action to sort it out.excellent service from the courier & a great product, I was very pleased & would be happy to order again from the company.”

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Posted 5 years ago

“The finish is disappointing. The wood is quite rough in places and will need refinishing with wire wool and polish. Having said that it seems to be strongly made. Our computer was too tall for the allocated space and the shelf above had to be sawn out to fit the computer in.”

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Posted 5 years ago

We have contacted the customer to ask for photos of the finish. We expect this may be a manufacture fault and will assist the customer to come to a satisfactory resolution. We recommend should any customer receive an item not to a standard they would expect, to contact us before altering the furniture.

Posted 5 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews